website thubmnail of CashStar
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Florida
1 review
0 helpful votes
Follow David C.
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Seems like a scam been waiting for 9 days for gift card and still have not received my it. Customer service at *******977, sucks! Incompetent people that won't help and never sent me a receipt for purchase. LAST TIME I ORDER FROM THESE IDIOTS!

Date of experience: August 11, 2022
California
1 review
3 helpful votes
Follow Jonas B.
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Don't bother with these types of providers. Just go to the REAL Home Depot website and purchase your card. Over 2 weeks now and no card... Christmas is coming...

Date of experience: December 12, 2018
Canada
1 review
2 helpful votes
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What a SCAM
May 24, 2023

Shame of Holt Renfrew using this system to process their gift card. My purchase of 3,000$ gift card, was rejected 1 hour after the bank transaction. The customer service with super arrogant attitude says refund takes 7-10 business days EVENTHOUGH the purchase was declined by them.

Date of experience: May 24, 2023
Colorado
1 review
4 helpful votes
Follow fuck y.
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Having issues receiving nothing more than what you paid for? Are they fulfilling your product in shady deceitful ways? Most of their business practices fall under this wonderful thing called FRAUD and FALSE ADVERTISING... Report them to the FTC and let our government stick a big ole eggplant right up their buttholes. You have the power to ruin them just bring your story to the FTC Fraud complaints. To make your life easier here is a link to file your complaint https://reportfraud.ftc.gov/#/

Date of experience: January 5, 2023
Pennsylvania
1 review
1 helpful vote
Follow Arleen L.
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All gift cards I ordered that went through CashStar I have not received and it has been 4 weeks since I placed online order. There is no way to get in touch with them. NEVER AGAIN WILL I BUY ANYTHING THROUGH CASHSTAR.

Date of experience: December 22, 2020
Connecticut
10 reviews
12 helpful votes
Follow Tom C.
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Bought $200 in Cheesecake Rest gift cards for a birthday present>
Shortly after I received an email that y order could not be processed>
I called their toll-free SC number that was reported available 24/7
COunt get a person on the phone and it just hung up on me when i pressed the option for unprocessed transaction>|
I called back the next day - the entire menu was changed, but i got a person online who spoke broken English on a bad line with a bad signal>
He told me my transaction couldn't not be processed and he wasnt able to tell me why becasue they are not a bank?
I declined to escalate and resubmit my purchase... I don't trust this company.

Date of experience: July 19, 2021
Florida
1 review
5 helpful votes
Follow Sabbath L.
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Unable to process a payment
September 19, 2023

I complained to them that I never got my gift cards, not a refund. They basically told me to f*** off in their response and deemed my issue solved.
Then I sent them this:

My issue was deemed solved, yet I was not yet refunded, or explained why my payment was not accepted into your system.

All I got was, "sorry, we took your money and you can't have it back until the issuer feels like it. Our "secure cardholder system" denies us from knowing anything about it. If you want some useless advice, get a plastic card at the store next time. Bye!"

Well then, thanks for nothing I guess?
It's called a DIGITAL CARD for a reason! So we don't have to go to the STORE to buy a PHYSICAL CARD!

Im beginning to see why your ratings and reputation is so low, because you just can't deliver any satisfaction. Your response to my last email was no more than talking to a brick wall. I'll call it for what it is, it's a scam! If only I looked into the reports earlier of people getting pending for weeks before a return if at all.

Date of experience: September 19, 2023
Saint Lucia
1 review
0 helpful votes
Follow Jordan P.
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I regret telling my brother to buy a giftcard from this site and been scammed 2x, they do not do refunds, ive argued with the customers in live chat they keep saying call this number and all these other stuff. I have tried resending it and spent $100 on this stupid site, i wish i could rate this 0 and encourage others not to purchase anything from this site, i also wish i'd seen the reviews before buying anything from the site. From now on only buying giftcards at retail stores only. Please get this site taken *******@roblox giftcardscashstar.com

Date of experience: April 11, 2021
New Jersey
1 review
0 helpful votes
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STAY AWAY!
January 21, 2021

EVEN worse. Fandango Now stands by them. I sent Fandango a copy of my bank statement proving they took my money and FANDANGO did nothing. Lesson learned NEVER buy an E CARD from FANDANGO. John from Fandango will tell you he has the copy and he will get you a refund or a card form CASHSTAR but instead they will say oops sorry we do not know where your money went.

Date of experience: January 21, 2021
Viet Nam
1 review
4 helpful votes
Follow chear L.
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THIS IS A SCAM, DO NOT TRUST CASHSTAR.
May 24, 2022

On May 24th 2022, I bought 2 5$ Roblox gift cards directly from Roblox, but they are partnered with Cashstar, after successfully buying that, I got emailed, the first one saying that the order was a success, BUT the second one said failed to process the order, I lost my money, they never replied, the customer service is trash, you should never trust cashstar.

Date of experience: May 24, 2022
California
1 review
2 helpful votes
Follow Azzie G.
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NO REFUNDS ON GC's
October 21, 2019

My boyfriend bought me a GC to a company I hate (I know, he really did try tho) As soon as I received the email with the gift card, I contacted customer service. Even though I did not register the GC or do anything to activate it, it's still NON-REFUNDABLE.

Date of experience: October 21, 2019
Kentucky
1 review
2 helpful votes
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THIS IS A SCAM AND GRUBHUB AND PAYPAL PLAY ALONG. LETS FLESCH THESE BOTTOM DWELLERS OUT TOGETHER AND i SWEAR I WILL MAKE THEM HURT. I ALREADY KNOW WHERE ONE OF THJEM LIVES. AE ARE ANONYMOUS... GUY FAWKES... JOIN ME MY BROTHERS. WREAK HAVOC

Date of experience: November 29, 2021
Illinois
1 review
4 helpful votes
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Absolute garbage
November 6, 2022

Only one out of five purchased ecards were actually successful. That is less than a 20% success rate, this system is absolute garbage.

There has got to be a better way, because this isn't it.

Date of experience: November 6, 2022
Philippines
2 reviews
8 helpful votes
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NO DON'T USE THIS.
December 6, 2017

NO NO NO NO. DON'T EVER USE CASHSTAR. I ordered a bag at coachoutlet.com using my giftcard. My item wasn't ship. I've been getting no replies at all from coach. I filed a dispute but got generic replies. They won't even help me to process my order!

Now, I just want to cancel my order, and my giftcard purchase but they won't let me. :( WHAT A WASTE.

Date of experience: December 6, 2017
DO
1 review
2 helpful votes
Follow Jatna L.
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Is a Scam
February 3, 2021

I bought a gift card from Roblox on nov. 30 2020 that never arrived, ask for a refund that they never sent to my credit card... not even try to buy from this company!

Date of experience: February 3, 2021
Canada
1 review
0 helpful votes
Follow Aaliyah G.
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SCAMMED!
January 30, 2021

Please dont use this site! I purchased a roblox digital card and when i checked out, it said my payment was declined please ensure credit card info is correct and try again. However, everytime a successful transaction has been made with my visa card i get a pop up notification from my bank which i DID at that very moment. It said i was charged 30.00. (Good thing i didnt retry my card a 2nd time cuz i wouldve been charged a 2nd time) I never recieved my digital card, not even a email reciept to confirm the purchase to complain to them.

Date of experience: January 30, 2021
South Carolina
1 review
3 helpful votes
Follow Y D.
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0 stars!
January 6, 2023

I ordered $150 worth on Dec 22nd to give as gifts ans as of today Jan 6,2023 I still haven't received them! They refuse to refund and I had to spend another $150 to get other cards at a local store. DON'T ORDER THRU THIS SITE!

Date of experience: January 6, 2023
South Carolina
1 review
1 helpful vote
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Thieves
December 24, 2020

Just hit my cashapp for two 50$ gift cards heading to my local fbi office. Someone better contact me and give me my money as this was all I had for my kids Xmas!

Date of experience: December 24, 2020
Portugal
1 review
4 helpful votes
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No REFUND
October 10, 2019

Bought Best Buy $40 ticket to nowhere. If your receipient doesn't need such a gift you are left with uselessly spent money. Stay away frome such schemes unless you are sure you want it.

Date of experience: October 10, 2019
Pennsylvania
1 review
0 helpful votes
Follow Charles G.
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Purchased a $50.00 gift card for IKEA it was an E card after not receiving e card I called number for cashstar I was told I had to wait 24 hours from purchase after waitng the 24 hours I called again and they stated they were waiting for approval from IKEA I asked what approval do you need the charge cleared my bank.No giftcard ever came Anyone who falls prey to this scam has to call company whose name they are using I already called IKEA corp. to find out why they let this type of company use their name. I beleive if enough people call merchants HQ they will put a stop to this

Date of experience: March 26, 2021

Overview

CashStar has a rating of 1.4 stars from 225 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CashStar most frequently mention gift card, customer service and home depot. CashStar ranks 105th among Gift Cards sites.

service
112
value
102
shipping
87
returns
91
quality
92
+52