• Cask Cartel

Cask Cartel

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Overview

Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.

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Positive reviews (last 12 months): 80.2%
Positive
89
Neutral
10
Negative
12

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749 reviews

26
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How would you rate Cask Cartel?
Top Positive Review

“Brilliant”

Jamie E.
10/13/24

The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.

Top Critical Review

“Did not impress me”

Ann B.
9/29/24

I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.

Reviews (887)

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cask cartel (134) customer service (98)
Thumbnail of user jamiee319
GB
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.

Thumbnail of user joshuaw1217
Pennsylvania
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I was able to get the Marchino Cherry Liquor without any issues. I cook with alcohol all the time. When I find a recipe that requires a hard-to-find item I like being about to get it. Having at home delivery is the most convenient way to shop now a-days. I don't know how many times this would have been handy in the past. It came fast despite Labor Day. I suggest ordering in bulk if that would improve the cost of shipping.

Thumbnail of user sherryr623
Indiana
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Super excited to give this to my son for Christmas! Looks awesome. The deliver didn't take a long as we thought it would and came super quick. I've already recommended this site to friends and family.

Thumbnail of user annb2133
California
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.

Thumbnail of user jills1248
Pennsylvania
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I had gotten a kick-back that the order was received. 16 days later, the order was confirmed as being fulfilled, and I had the bottles only 2 days after that. They were extremely well packaged. Overall, good experience - just wish they would have communicated a bit more.

Thumbnail of user susanb6370
North Carolina
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Just as described, the purchase I made was a gift of thanks to friends and they received it exactly when the shipping and tracking identified it would be delivered.
Great experience!

Susan

Thumbnail of user cynthiab2997
Michigan
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

My husband had been In search of this whiskey for a while. The order process was easy. Customer service was friendly. And the bottles arrived when I was told they would arrive.

Thumbnail of user dana1016
Tennessee
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I ordered this after I was thinking about when I had it in 2018 on a visit to Europe. It only took a couple weeks to get it in the USA! I look forward to trying it again.

Thumbnail of user pamp737
North Carolina
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

I was a bit apprehensive about making this purchase online, however, the experience was phenomenal! I received my purchase timely, received awesome notifications and the packaging of my product kept it safe and secure in all respects! Really awesome experience and I will be making my second order again soon when I return from vacation! Recommend this service to anyone!

Thumbnail of user jennifers6127
Pennsylvania
2 reviews
0 helpful votes
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July 10th, 2024
Verified purchase

There was over a week's delay between when a tracking number was sent to me and when FedEx received my product for shipment. I had to reach out to CaskCartel via email about nonshipment and did not receive a follow-up. The delivery was supposed to require an adult signature. However, it was left on my front step without one. There's no transparency in who is sending the product; Cask Cartel operates more like a broker, and per their policies, it can take up to 30 days to receive an order. I will not be ordering from Cask Cartel again.

Tip for consumers:
CaskCartel operates as a broker and does not have good customer service at all.

Products used:
Whiskey

Service
Value
Shipping
Thumbnail of user bobm1771
Texas
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Great communication and fast shipping. My order arrived in perfect condition. I can't wait for my next order.

Thumbnail of user tinaj820
Tennessee
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

It was so easy to order from this company. The customer service dept answered my questions and I am very satisfied.

I was needing estimated delivery date.

Service
Quality
Thumbnail of user tracic217
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Cask Cartel has been easy to deal with and even answered my emails in a timely manner…I will use them again.

Thumbnail of user andread1136
Florida
1 review
1 helpful vote
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July 8th, 2024
Verified purchase

It took quite a while to ship and I selected the option to send a gift message because this was a gift, they were supposed to send a text message to the recipient and never did so he didn't know who the gift came from. I found the wine for much cheaper so next time I'll just go down that route.

Thumbnail of user pamelas3098
Michigan
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

I have been looking for Grey Goose Northern Lights. I found it here at Cask Cartel and decided i was getting my bottle. Ordering was easy, no problems at all. Came without damage and looks great!

Reason I chose this business:

Just shopping on line and decided this was the place I was going to order from. My first time doing this.

Reason I chose this product:

I have been looking for Grey Goose Northern Lights Edition and have had no luck at any local stores. Determined to get what I want I ordered it.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user kennedye19
Ohio
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

I've used Cask Cartel 10+ times for rarer bourbons and whiskeys I can't find local, for gifts. Everyone is always pleased and excited for their new spirits!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user josephw2355
California
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Regarding my order of Tattersall Straight Rye Whiskey: I am pleased that Cask Cartel can do the work of finding this particular whiskey in various parts of the United States, and have it shipped to my house in California. Usually only found in the Midwest, Tattersall is a favorite of mine, with its mellow and spicy aroma and taste. For various reasons, this whiskey cannot be found on the West Coast in retail stores. The Cask Cartel pricing is more than twice what I'd pay in a liquor store in Chicago or Minneapolis for the same whiskey. I will continue to ask Cask Cartel to find and send me other rare whiskies in the near future.

Thumbnail of user lynnd792
Missouri
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

My son received his gift prior to his birthday celebration as I had hoped. Thank you Cask Cartel for getting his gift delivered on time!

Thumbnail of user tammyw1048
California
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

We had a great experience! They found a limited edition bottle of Scotch and delivered it exactly as they said they would.

Thumbnail of user rebekahg90
Alabama
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Truly the packaging was so beautiful. I cannot wait to give this to my husband as a gift!

Thumbnail of user lisah4597
Tennessee
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Wanted to get spouse a special version of Black Art for his birthday. Easy to find what I wanted and to get it ordered. Delivery timing was perfect as well.

Thumbnail of user mariap3189
New York
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Fun & Round. Just kidding. I buy it for My Mom. She wasn't sure if She should sip it or $39.99 it, so sipping She did & 14.5% did every trick They promise. Have nice Day: take rest -|-. +. -|-

Thumbnail of user miriamg230
GB
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

All good thank you. The bottle is beautiful. The order was received as promised.

Thumbnail of user alank775
California
1 review
1 helpful vote
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July 4th, 2024
Verified purchase

Delivered more than 2 weeks after order was placed and text to gift recipients was never received

Not receptive and indifferent to my concerns

Service
Quality
Thumbnail of user charlesh3417
Missouri
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Little slow on processing and delivery. Pretty expensive for one bottle of mixer, (Over $120.00).
Cost $16.00 to $18.00 at a local store in my city. Just hard to find in my city is why I ordered it online.

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4.5
887 reviews
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