• Cask Cartel

Cask Cartel

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Overview

Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.

  • Quality
    420

Proactively asks for customer feedback

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Positive reviews (last 12 months): 80.2%
Positive
89
Neutral
10
Negative
12

Instant Feedback

749 reviews

26
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How would you rate Cask Cartel?
Top Positive Review

“Brilliant”

Jamie E.
10/13/24

The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.

Top Critical Review

“Did not impress me”

Ann B.
9/29/24

I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.

Reviews (887)

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cask cartel (134) customer service (98)
Thumbnail of user walterp672
New York
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

I have received my order but one of my Von Payne bottles were chipped in 2 spots! They were a gift for its unique bottle and top! Anything you could do would be appreciated, thanks

Fast prompt and informative!

Reason I chose this business:

Hear from a friend that used this site

Reason I chose this product:

For a friend and the other for myself being a baseball guy!

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user jimr1183
Wisconsin
0 reviews
0 helpful votes
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June 27th, 2022

I have placed 3 orders with cask cartel. All 3 orders were received earlier than expected. There was a small issue on my part and Michelle did an awesome job of resolving it for me.

Products used:
Liquor

Service
Value
Shipping
Quality
Thumbnail of user jakem566
Administrator C. – Cask Cartel Rep

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Thumbnail of user kristyr119
Arkansas
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I've ordered from Cask quite a few times and have been satisfied each time. Thank you for taking the time to package our bottles and ship with care. We appreciate it.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user sj689
Hawaii
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

We encountered this gin while visiting Thornbury. Fell in love, had to have. Easy buy, great shipping experience, now happy to have at home. A nice reminder of our vacation.

Reason I chose this business:

Thornbury castle had it the room with a complimentary serving at check in.

Reason I chose this product:

Our favorites from our stay.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing!

Thumbnail of user jiml1325
Alabama
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Great experience, easy shopping,check out and quick delivery. Also If you're looking to purchase that hard to find a bottle of spirits. This is definitely the place to order from.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user scottr2091
Idaho
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

So, I didn't get the special gift of a few little liquor bottles for free, ok. But when I chose to receive them, my shipping went up $5.
Cartel, it in the name, don't trust them.

Offered me $5 off next order. There won't be a next order.

Reason I chose this business:

Had to, only online distributor

Reason I chose this product:

Great Whiskey, I know the Craftsman.

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are so sorry to hear that you did not receive your Bonus Gifts!

Thumbnail of user marianner147
Minnesota
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

The staff at Cask Cartel were most helpful in directing me through the order process. I would recommend them to everyone who has a special, hard to find libation.

Reason I chose this business:

Quite frankly, Cask Cartel was the only company I could find to help facilitate this purchase.

Reason I chose this product:

We are saving the rhubard infused gin for a special family celebration. It was enjoyed in Scotland and seemed very fitting for the upcoming event

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate your feedback!

Thumbnail of user timothyh1116
Virginia
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Price and delivery is excellent. I sent and email for an update and received a response the same day.
Will be using your service from now on. Thank you

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user stevens3029
West Virginia
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Arrived safe and as described. Was a little disappointed in the bonus gift for the extra shipping paid but I realize shipping costs are normally out of your control.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user jamesm7996
Nebraska
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

I always get an email about receiving miniature free gifts and have yet to receive anything. I type in the code and still nothing. This is not good business!

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback and are so sorry that you have not received bonus gifts. Just so you know, Bonus Gifts are added to the cart during the check out process. Once prompted, you just accept them and they will add automatically! Codes work too, however they will have an expiration period. It is possible that the code being used is not active at this time. We apologize for the inconvenience.

Thumbnail of user markw3156
Louisiana
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I located the spirits that I wanted, ordered them, received a tracking number and took delivery. This could not have been easier. The prices were good as well.

Reason I chose this business:

My daughter told me about it.

Reason I chose this product:

The gargoyle on the top of the bottle. It tastes pretty darn good as well.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user allysont24
Alabama
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

My bottle came in quickly and completely safe. I was very impressed by the quality of the packaging, I'm pretty sure it would have survived anything in transit.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user nikkiw243
Virginia
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Cask Cartel gives you the best deal for a long list of products. I've never been disappointed with their products or their services. Will be buying from them for my future purchases!

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback!

Thumbnail of user reneea273
Arizona
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

I had placed an order that I never got and they followed up on it and made it right! Already ordered again! My small town doesn't have a huge selection and this is the next best thing!

Reason I chose this business:

Looking for a place I could get moonshine from some of the moonshiners on TV.

Reason I chose this product:

Moonshine for my hubs and dad after binge watching moonshiners

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing your five-star rating!

Thumbnail of user nicholasj335
Arizona
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

My sister was pleased and surprised on top of being very happy. Packaging was phenomenal! I'm making another purchase now because of this he great selection.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user aaronl850
Texas
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

I have heard horror stories of buying whiskey on the secondary market. This purchase proved to be mine. I ordered three bottles that were overpriced but I wanted them and they would complete a set making my collection overall more valuable.

However, less than 24 hours after purchase I get contacted that one is not in stock and an offer to substitute even though the website clearly showed in stock. Any collector knows substitute ultimately is less valuable. The fine print for them is they have 30 days to find the product you ordered. They do not actually have to have it in stock.

My account was sent to legal because I refused to pay full price even though I did not receive my full order. I got sent a collection letter with a threat of criminal actions even though I had tried to work out the issues.

If you are considering a purchase, I would reconsider weighing the risk of not getting what you want and still having the company send you to collections. The order was eventually resolved with me paying way more for two bottles that are not worth it because I still have to find a third to finish the set. They would not even discount those two for the hassle.

So, proceed with caution and know the fine print.

Thumbnail of user jakem566
Administrator C. – Cask Cartel Rep

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Thumbnail of user adriay1
Massachusetts
3 reviews
0 helpful votes
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June 20th, 2023
Verified purchase

I bought this thinking the bottle would look the way it does online but it looks different…print is in yellow and there's a big cross on it and the Brother Justus is in much smaller print. So…the reason this matters is because I bought it as a 25th Anniversary gift for my husband which is a silver anniversary…loved that it was silver whiskey and that the JUSTUS was the print that stood out the most on the blue label…get it? So, that's a bit of a disappointment…not even sure if he'll like the whiskey but we'll see.

Reason I chose this business:

Because my google search led me to Cask Cartel and I liked the label and face that it was silver whiskey.

Reason I chose this product:

For the reason I explained within my other answers.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate your feedback! Hopefully your husband enjoys his gift! If you ever require any assistance, please do not hesitate to reach out to our customer service team at hello@caskcartel.com.

Thumbnail of user lonnieb137
Kentucky
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

I had done a review before I received my order, and I was confused about the price or my Woodford ky derby bottle, then I realized NO ONE ELSE HAD IT IN STOCK! So the price was very fair! And I can't thank Cask Cartel enough! My bottle came to my house perfectly wrapped and on time! And I put it in my collection! Thank you very much! -Lonnie

Reason I chose this business:

Top Google result! Had my bottle in stock!

Reason I chose this product:

Collection piece

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate your feedback!

Thumbnail of user jonathang665
Illinois
1 review
0 helpful votes
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December 29th, 2021

I see a lot of negative reviews, and was discouraged after my order was not fulfilled immediately. However it all worked out well, it was fine.
First let me say this, if you want booze now, go to a liquor store, use Instacart or just go to a bar.
This is my experience:
I ordered 4 bottles of Slingsby Gin, that is generally not available anywhere in the USA. It is not exported widely. I have been to Harrogate, and truly enjoyed these gins, and wanted to have them in my home for my mother's visit, as she is an older British woman, who loves her G&T.
I waited about 3.5 weeks and it showed up. Not cheap, not fast, but I got something that I cannot get anywhere that I know of, in America.
I contacted customer service after reading bad reviews, but they were all very nice and polite. Generally helpful, and gave me the information they could.
I would recommend Cask Cartel based on my experience of getting something that I really cannot get anywhere, and I sincerely thank them for getting this to me. IF YOU WANT SOMETHING THAT you cannot get easily, and can be a little patient, then it will work out.

Service
Value
Shipping
Quality
Thumbnail of user richardo1401
Ohio
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Cask Cartel came up with my favorite hard-to-come-by bourbon, so I ordered a bottle. It arrived quickly and I also received a small sample bottle of another liquor to boot!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user craigr490
New York
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

After the first bottle came broken Cask Cartel immediately sent a new one which came in perfect condition. This hard to find bottle was worth the wait. It is delicious

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user derekp239
North Carolina
2 reviews
1 helpful vote
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July 17th, 2022

Worst experience I've had buying anything online selling stuff they they're don't have then they don't do refunds pos company takes advantage of people

Tip for consumers:
That the site is a scam

Products used:
Still haven't got it

Service
Value
Shipping
Returns
Quality
Thumbnail of user jakem566
Administrator C. – Cask Cartel Rep

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Thumbnail of user lauram3420
Louisiana
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

No one else had what I was looking for, and their prices were more fair than the competitors. Thank you for the speedy and securely delivered items as well!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user michaelh7091
Virginia
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Always have what I want and need. They even have what my local store can't carry due to state laws. Fast shipping and container wrapping is beyond extra care.

Reason I chose this business:

They already have what my local store can’t carry and the promises are lower also

Reason I chose this product:

Turned on to this product by a co-worker. Worth the try.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user lexh25
Nevada
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

I haven't opened the package because it's for my husband, delivery was smooth, I could check the order status on the site or wait for email updates after the purchase was completed.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback!

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Thumbnail of user jakem566
Administrator C.
Typically does not respond to reviews

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