• Cask Cartel

Cask Cartel

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Overview

Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.

  • Quality
    420

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.2%
Positive
89
Neutral
10
Negative
12

Instant Feedback

749 reviews

26
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How would you rate Cask Cartel?
Top Positive Review

“Brilliant”

Jamie E.
10/13/24

The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.

Top Critical Review

“Did not impress me”

Ann B.
9/29/24

I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.

Reviews (887)

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Reviews that mention popular keywords

cask cartel (134) customer service (98)
Thumbnail of user margiem196
New Mexico
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Good communication. Took a while to receive the product but it could not be found anywhere else. Worth the wait. Fast shipping

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user carettab
Florida
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Best experience I ever had with shipping. I don't know what else to say but that and keep up the great work

Reason I chose this business:

Only vendor with drink

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate your business!

Thumbnail of user zacharym452
Virginia
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

I really wanted a way to try all the major styles of scotch, and cask cartel had what i was looking for.

Speedy and informative

Reason I chose this business:

Best options

Reason I chose this product:

Best selection

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user marthaw903
Ohio
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Great Buy, Took a while to get it this time but was worth the wait. Still waiting on the peach brandy replacement

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user edwardw886
Virginia
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Good service, timely arrival. I've ordered with Cask Cartel many times over the years and they are one of the best around.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user scottm3030
New York
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Everything was delivered on time and all ok! I will be sure to use them again when I need more booze :)

Thumbnail of user susans5134
Virginia
2 reviews
0 helpful votes
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October 29th, 2022
Verified purchase

I had trouble getting delivery because PA required adult signature in person. I never know when they're coming. Not your fault!

They were very responsive.

Reason I chose this business:

Heard about the exotica tequila online.

Reason I chose this product:

I like to make margaritas!

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback!

Thumbnail of user joshuat514
California
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Super expedient delivery 10/10 would recommend. I don't have 50 characters worth of things to say, get rid of this requirement.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user jeffc2004
Ohio
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

As always I had a great experience with cask cartel they take extra care to make sure my orders come In on time and in great shape thanks again

Reason I chose this business:

Past experiences

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for the feedback!

Thumbnail of user jessicah2164
North Carolina
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Arrived about a week or two after ordering. They unfortunately do not give you a timeframe as to when it may arrive, but it got here all the same.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user carynd21
California
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Annoying volume of sales and marketing emails. Annoying here trying to finalize this. Will b
Never shop with them again.

Reason I chose this business:

Scotch advent calendar

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate your feedback and are so sorry that promotional emails have flooded your inbox! There are many promotions and package deals presented throughout the Holidays that our Marketing team likes to make customers aware of!

Thumbnail of user sandrab3415
Pennsylvania
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

The site is high priced, but I received the item quickly and was well packaged. I'm happy with my purchase.

I just had one or two questions about shipping. The lady answered my questions. I have no complaints.

Reason I chose this business:

Because they had the item I wanted

Reason I chose this product:

I'm a Secretariat fan and it was a commemorative item.

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We really appreciate the feedback!

Thumbnail of user lelanda24
Florida
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Easy to make the order for this hard-to-get-item. The product was well packaged and in good condition when it arrived.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user williamp3142
Rhode Island
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I received the liqueur which was extremely good. It is very hard to find, so I greatly appreciate your service!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user williamb5642
Pennsylvania
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Excellent process & delivery. I have ordered several times before and have had very good results every time.Thank you!

Reason I chose this business:

Good products, website & service!

Reason I chose this product:

I like nourbon

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user nicoled1474
Washington
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I placed an order on 12/11 and it didn't get delivered until 12/28. I should've ordered earlier for it to arrive before Christmas which was the goal.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user carolynb1392
Maryland
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Yes i received my order from Cask Cartel. It was extremely well packed. It arrived early. A pleasant experience.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user lgt2
Georgia
3 reviews
1 helpful vote
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May 7th, 2023
Verified purchase

Every store in Atlanta was out of this item. Ordered online and here in four days. Wonderful company. Thanks.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate your feedback!

Thumbnail of user patriciac2190
Arizona
3 reviews
0 helpful votes
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August 10th, 2023
Verified purchase

Last time I bought some stuff, there was a weird mix-up and the delivery was super slow. But every other time has been smooth as glass.

Reason I chose this business:

You had what I wanted. A hard-to-get whiskey. Thanks!

Reason I chose this product:

Well, I'm not a drinker, but my 70 year-old friend has a fondness for a particular whiskey he bought for his mother every birthday, so I buy it for him in memory of his lovely mother.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback and your 5 star review!

Thumbnail of user josephm3635
Virginia
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Got it as a gift, but arrived relatively quickly. Think it's going to be a good product. Gotta wait until my uncle and cousin try it.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user michaelg5495
Texas
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

It took almost 2.5 weeks to receive the order. I may order from them again, just a month in advance of when the product is needed.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for reaching out and providing this candid feedback. Please be advised that processing with the assigned fulfillment partner is typically 4-10 buisiness days for orders placed on CaskCartel.com. We are so sorry that you were not satisfied with the shipping time frame. Rest assured, our retailers do their best to have orders out as quickly as possible during the Holiday season.

Thumbnail of user bo43
California
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Love the extensive option of products available!
The website is easy to navigate and accommodates different price ranges

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

I was looking for a very specific product and I’m glad I found it here!

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user joele181
Michigan
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

As described and promised. Happy to have found this item as it's no longer available through the manufacture

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user ramonah106
Nebraska
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Good and prompt service! I bought Ron White tequila for my husband Christmas and he really liked it.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user gregg832
Texas
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

The order arrived unbroken. A little slow due to the holidays but that's understandable. Will shop here again.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

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