• Cask Cartel

Cask Cartel

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Overview

Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.

  • Quality
    420

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.2%
Positive
89
Neutral
10
Negative
12

Instant Feedback

749 reviews

26
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How would you rate Cask Cartel?
Top Positive Review

“Brilliant”

Jamie E.
10/13/24

The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.

Top Critical Review

“Did not impress me”

Ann B.
9/29/24

I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.

Reviews (887)

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cask cartel (134) customer service (98)
Thumbnail of user thomasg2063
Virginia
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I needed to adjust shipping after the order and they accommodated the request easily. Really some of the best customer service I've had in ages.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user skipc36
Texas
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

I ordered a bottle one night and accidentally put the wrong shipping address. They were quick to get ahold of me and help me fix it.

Very helpful and responsive

Reason I chose this business:

It was the only place I could find with what I wanted

Reason I chose this product:

Because I enjoy them

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback!

Thumbnail of user catalinat21
Florida
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Great product. Easy website to navigate. Has a big tequila selection

Reason I chose this product:

Good tequila

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback!

Thumbnail of user trivettillc
Pennsylvania
1 review
0 helpful votes
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September 6th, 2023

Crooks. They charged me a 139 when I bought the same bottle for 31. Shame on me and them. NEVER buy from them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing your feedback. We regret any disappointment you experienced while using the CaskCartel.com Marketplace. Your feedback is valuable, and we'll use it to enhance encounters with future customers. If you have any further inquiries or suggestions, please don't hesitate to reach out to our Customer Service Team.

Thumbnail of user reginaw307
North Carolina
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

Excellent service and great fast shipping. I would definitely recommend this company and plan to order again.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user ronc837
California
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Easy to sign up and read reviews of products. Also quick purchase transactions kept simple and short.

Reason I chose this business:

Product i wanted for new year available at great prices.

Reason I chose this product:

Based on the taste notes, finish of cognac research.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user saciah
Oklahoma
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Order was shipped in a timely manner and packaged in such a secure way. We will definitely be using Cask again for future purchases!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for the feedback!

Thumbnail of user annes1410
Missouri
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

My husband was so excited to try these whiskies. Unfortunately, many of then had an overly smokey flavor that was unappealing to his palate.

Reason I chose this product:

We liked the idea of tasting whiskies from around the world.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback and are so sorry to hear that the flavor was not to your liking! Hopefully, there will be some newly released flavors at some point from the distributor that will be able to be sold on CaskCartel.com!

Thumbnail of user jillb1013
Kentucky
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

The packaging was awesome. It is a gift for Christmas & I know my husband will love it. I received updates about expected delivery.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user jesusg320
Arizona
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

The package was protected and wrapped extremely well I was impressed thank you for taking precautions to make sure I get my product undamaged.

Thumbnail of user jakem566
Administrator C. – Cask Cartel Rep

Thanks for supporting our business and for being such a great customer!

Thumbnail of user larrym1990
Texas
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Cask Cartel made my first buying experience with them absolutely seamless. Will definitely use again.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback!

Thumbnail of user mattw817
North Carolina
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Couldn't find some stuff at my locals stores so I ordered from here but a lot of y'all's stuff is very over priced.

Reason I chose this business:

Y’all had stuff I can’t find local

Reason I chose this product:

Can’t find them local

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user claudea68
Georgia
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

This company has the best product for the money. People assume they are drinking $600 wines. Order was fullfilled and delivered quickly.

Reason I chose this business:

Best choices and insurance. Saves you money in the long run

Reason I chose this product:

Gifting wine

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate your feedback!

Thumbnail of user jamesh5783
Michigan
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

Found something online that I couldn't find nearby, and it was shipped to my door promptly and in excellent condition.

Reason I chose this business:

Professional looking website with a lot of options for different products. Nobody close to me had what I wanted on the shelf.

Reason I chose this product:

Limited spirit that paired with a special cigar I bought and I decided I just had to have them both. Cask Cartel happened to have the spirit I was looking for and they delivered right to me.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing!

Thumbnail of user travisf207
Tennessee
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Buying through cask cartel was an easy and seamless way to look and find new spirits to try, will be using them again

Reason I chose this business:

I ended Up getting lucky by finding cask cartel, I was just browsing the web to try and find a new exotic gin to try because where I live the selection is pretty average and small, then I found cask cartel and noticed their selection is very wide and seemed never ending, once I chose to order I figured the buying experience wouldn’t be as easy as it was and I was very surprised, I am glad I stumbled upon this website

Reason I chose this product:

Because I wanted it

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are so happy to hear that you had a great experience with the CaskCartel.com Marketplace!

Thumbnail of user susank2675
Idaho
2 reviews
0 helpful votes
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April 28th, 2023
Verified purchase

I like some brands of liquor that are hard to find. It's nice to be able to order online and get bottles intact

Reason I chose this business:

Been a customer for a few tears

Reason I chose this product:

I’m picky about hard liqour

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate your feedback!

Thumbnail of user earlv99
New York
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

Easy to use and I always find what I am looking for. Some of the best whiskey I have ever tasted. Quick shipping.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for the five-star rating! We value your business!

Thumbnail of user antoinettet56
Illinois
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

I received the Buffalo Trace/Jack Daniels advent calendar with a surprise in the box. Everything was very well packed and received as advertised.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user sarahg1792
Iowa
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

I requested a refund and cancellation of my product within the allowable time, but customer service screwed me over by delaying the time.

Disrespectful and wasted my time

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing this candid feedback and we do apologize that our Customer Service Team was unable to accommodate your cancelation request. Our fulfillment team is allowed up to 30 days to fulfill orders for United States-based products. We do apologize if the delivery time frame of your purchase was not what was anticipated and do hope that the delivery itself was satisfactory.

Thumbnail of user rosiec94
Texas
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

I placed an order for my son for fathers day but he open it and he stated he loved the taste will be ordering more with this website

Thumbnail of user jakem566
Administrator C. – Cask Cartel Rep

Thank you so much for your generous feedback!

Thumbnail of user williamw3585
Alabama
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Excellent service. Right on time and excellent product. I will definitely be ordering from you again!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user williaml2304
Pennsylvania
2 reviews
0 helpful votes
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December 8th, 2022
Verified purchase

Slow delivering this time: I think do to time of year.
I've been buying my rum from them for years: ALL GOOD. Good prices & products.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user ellend320
Washington
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Let's just say we will order again from your company's website. Thank you our package was very well protected.
Thank you all

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user davidb9461
South Carolina
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I ordered as a present for wife. It showed up on time and she loves it. Can't ask for more than that.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user kario48
Missouri
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Twice now I have ordered through Cask Cartel. Hard to find liquors in my area. Always can find with you. Thank you.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback!

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Thumbnail of user jakem566
Administrator C.
Typically does not respond to reviews

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