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Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.
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749 reviews
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
This is my third delivery where the shipment was not complete. The one before this had some right and some wrong.
Great service, only rec'd part of order. But emailed Cask Cartel and they made sure I got complete order shipped to me. Great service. Thank you
I said, I had to contact CS for missing items. They were right on top of it and sent missing items to me
I have used Cask Cartel before (last year at Christmas time)
Need stocking stuffers for my employees.
Thank you for sharing! We are so pleased to hear that you had a great experience with our Premium Spirits Marketplace!
Lawyer friend recommended the site. Found what I was looking for. Happy with service. Will order again.
Thank you for your review, your kind words mean a lot to us!
Very happy with the delivery. I got 6 Von Payne Black. And the friends I gave them to. Were absolutely thrilled.
Thank you for sharing! We appreciate the feedback.
I am blown away by the excellent customer service. Questions were answered promptly. I was kept informed all along the way,
Thank you for sharing!
They actively refute all bad reviews on some websites such as jabber -- BBB and TrustPilot have 100's of complaints.
They manage to maintain good ratings on others by elaborately and actively trying to make it look like they care.
They are a re-ship operation -- they find your product afterwards -- and drop ship it to you and poacket the difference -- you will have paid a horrible price for what they have got elsewhere. Often they cannot find it and will never ship it.
They will tell you it has shipped - but cannot give you any tracking numbers.
They will tell you there is a 35% restocking fee for something they have not even shipped. It is a numbers game for them -- so many give up as they think it is their fault when the ordered a bottle thinking it was a case! It is NOT YOUR FAULT when their website scams you.
Rule #1 -- even if they tell you there is a re-stocking fee or whatever -- IMMEDIATELY LODGE a COMPLAINT with your cc company -- they will say they are sorry - possible even say it is shipped (they are lying) and then offer a gift card as compensation. Refuse and tell them the cc dispute stays. They will even call you:-) Stand your ground -- you WILL get your $$ back.
Tip for consumers:
Open a dispute with CC right away -- just tell them to refund as there is no product !
Products used:
Noe
Ordered a $350. Bottle of Scotch that I was supposed to sign for and it was left on my porch in the sun.
What if I hadn't come home early to find it?
I sent cask cartel an email and there didn’t seem to be much concern on their end. Nor did CC attempt to get any satisfaction from the carrier!
Availability of the item I was looking for.
Because it was rated highly and I had tried their scotch before.
Thank you so much for sharing this candid feedback. We apologize that your experience was not satisfactory and will do our best to improve in the future!
Ordering was ok, but tracking updates were slow, I would check and it would say arriving Sat, but it took another 5 days to arrive
While the website and email cited processing takes 7-10 business days… it did not generate email updates until I called to inquire what the status was
It looked ok
I had been trying to find this brand
Thank you for providing this candid feedback. We appreciate your business and rest assured, our retailers are always looking for new ways to ensure quick fulfillment of the orders placed.
If you need to find that special gift, choose CASK CARTEL. The service was amazing and delivery was prompt. I would highly recommend.
Thank you so much for the feedback!
Only place that sold my liquor and shipped it. I looked everywhere, It was way more expensive but worth it.
Thank you for sharing! We love being able to fulfill those hard to find items for our customers!
It was packed properly and had little gift bottles included. It is going to be an awesome gift this Christmas
Thank you for sharing!
I was looking for a specific single malt and you were the only ones that could find it. Cost a bit more through you, but you came through.
Had what I wanted listed on your site
I really like the Craigellachie 17. I wanted to try the 23 year old.
We are happy we were able to assist! Thank you for sharing!
I like the variety of drinks cask cartel offer,I am able to locate drinks from my country of Origen and shared with my friends.
Thank you for sharing!
I ordered 2 half gallons for $145 I got 2 fifths not happy with this service I will never order from here again. If I could give zero stars I would
Hello Justin and thank you for providing this candid feedback. We do apologize that you are not satisfied with the order that was received. According to our records, you purchased two 750 ML bottles of the Jamie Foxx | Heritage Distilling Co. BSB 103 - Brown Sugar Bourbon Whiskey. Therefore, from what your experience states, you received exactly what was purchased. However, we would like to do all we can to satisfy you as a customer. Please reach out to our Customer Service Team at hello@caskcartel.com or 888-548-0333, and our team will be happy to look into this further for you. Again, we appreciate this feedback and thank you for being such a valued customer to CaskCartel.com.
It was packaged so well! Easy to order and fantastic selection!
Do not hesitate to order anything, they are No# 1 to buy from!
Had a hard to find item in stock!
Wanted to try it saw it on a show and reminded me of my time in Europe saving for Christmas eve party!
We can all enjoy it!
We love to hear this! Thank you so much for sharing!
They product was what I wanted at a fair price. I had been looking for this for a while and came across it here.
Thank you for sharing! We appreciate the feedback.
I'm a repeat customer because you are a source for a hard to find product, and your excellent personnel.
My only known U.S. source iceberg Canadian vodka
Best sipping vodka ever! Discovered while on our annual B.C. Boating trip aprox. 20 yrs ago. Was highly recommended by Sidney liquor store owner.
Thank you for sharing and for being a valued customer of CaskCartel.com!
Service was great! Quick and easy to use, shipped fast and lots of communication as it was in transit!
Thank you for sharing!
Ordered whiskey for my wedding and it was completely amazing, the walking man was the greatest! Thanks a lot!
Tip for consumers:
whiskey
Products used:
whiskey
We appreciate you sharing!
I was able to find quality products and the service was great! No trouble with the order or delivery.
It was the only place I could find the specific purchase that I wanted as a gift.
It appeared to be a quality product and it was!
Thank you for sharing! We are so pleased to hear that you had a great experience with our Premium Spirits Marketplace!
I received my order quickly without any problems. The product I purchased was of an excellent quality. The taste was smooth and delicious.
Thank you for sharing. We appreciate the feedback!
Gain trust and grow your business with customer reviews.
Hello Kevin and thank you so much for providing this feedback. We apologize for any inconvenience related to your order. Please reach out to our Customer Service Department at hello@caskcartel.com. They will be able to ensure this matter is rectified for you as quickly as possible.