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Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.
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749 reviews
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
One product showed a 750ml and 5 mini Moonshine products. Only received the 5 mini but no bigger jar as shown
For the moonshine.
Different flavors
My order arrived before expected, it was packaged very secure. Even if the package was dropped, it wouldn't break! Thank you!
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First I was told it was out of stock by cask cartel but they found another source but tgey found someone else and got it to ne
Out of stock but they found it quickly
Saw it in libr
Had it in Texas and it’s not carried here
Thank you for the feedback! We are happy to help!
Caskcartel had item i cant get up north. Could have better faster shipping updates. Dont like that i had to get a seperate app for that.
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The coquito was good but unfortunately the package was not. I already received a refund for one of the bottles that broke.
Thank you for sharing and we do apologize that one of your bottles arrived damaged. However, we are happy to hear that our customer service team could satisfy you with a refund. We appreciate your buisness and value you as a customer.
Broken bottles In my order I have ordered for several times and this is the first time I ran into this
In my order I have ordered for several times and this is the first time I ran into this
Previous purchases
We are so sorry to hear that your shipment arrived damaged. Please contact our Customer Service department and they will rectify this matter for you right away!
Best to drink and gets to me at a timely manner. One of the best im a recon marine and this is some of the smoothest bourbon i have tried.
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The item was packaged carefully and arrived in pristine condition. The shipping was so incredibly fast, I couldn't believe it arrived so quickly.
Saw an ad of interesting bottles
Perfect thank you gift for a friend that loves tequila and baseball.
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I like sugarland moonshine. Hard to fine. Your company seems to have great access to a wide range of moonshine. GREAT JOB
Thank you for the five-star rating! We value your business!
There were only 2 flavors that were ok which those were the black cherry and the watermelon even they were crappy.
My friend showed me the site
My friend wanted to try so we split the price
We appreciate the feedback!
My mil is obsessed with egg nog and this was the only place I could find it for such a good price. Thanks!
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Do not use this company to order spirits! Unfortunately I did not read the horrible reviews before placing my online order. I ordered 2 bottles of Don Q Gran Anejo rum which come in square decanter bottles which are being phased out & rebranded to Don Q Gran Reserva in round bottles. The entire reason I ordered the Gran Anejo bottles is that they are becoming more limited and rare. Well guess what I was shipped: yep the Gran Reserva in round bottles.
After contacting customer service several times at Cask Cartel, I was informed by Michelle and Taylor it was not their problem and they would not offer me any credit or refund. (They did offer me $25 off on a future purchase. Fat chance, I will never use them again)!
My argument to them was that if I had been in a physical store I would not have purchased the Don Q Gran Reserva as that is not what I wanted.
I have purchased thousands of dollars of rum & bourbon from other online retailers such as Blackwells, Caskers, Pikes and The Whiskey Exchange in England. Anytime there was a question about my order, I was contacted by the company before my order shipped to ask me about it and if I wanted to proceed. That is good customer service!
So again in big CAPS: DO NOT ORDER ANYTHING FROM CASK CARTEL
Skip Skeele in NC
Products used:
Rum
I payed for a case, was charged for a case, had ONE BOTTLE delivered. I called them but no help. Started AMEX dispute
We extend our heartfelt apologies for the inconvenience you've encountered, and we genuinely appreciate the valuable feedback you've shared with us. Your satisfaction is of utmost importance to us, and we deeply regret any frustration caused by the situation. Learning that a dispute has been initiated for your order is indeed disheartening, and we want to assure you that we are taking immediate and comprehensive steps to investigate and address this matter. Our dedicated team is committed to resolving the issue promptly and ensuring that such instances do not recur in the future.
Found the treasure I wanted and was enjoying it in very short order! Fast delivery!
Quick reply soon followed by delivery tracking info. Yay!
It had the single malt I was looking for. :)
Great memory of being on the Isle of Mull in a pub drinking a Tobermory.
Thank you so much for sharing! We appreciate the feedback!
Everclear I made a wonderful black Raspberry Liquor. Taste Like Chambord! Thanks for your product! Warm Regards Cathy Alexander
The ease of ordering online and you have the products I like! Quick service and delivery!
I like them!
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It was a mystery gift for my hubby... he hasbeen wanting to try out some of the Moonshiner's brands!
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Nice to find the specific product and delivery was good
Quick response
Couldn’t find the specific brand I was looking for in a local store
Specific to a national custom
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Product is very good. I will try it again. Thank you for getting my product in a timely manner
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Im sure the bourbon is great. However i ordered it for Xmas presents and it came on 12.28
We are so sorry to hear that the delivery time frame for your order was not satisfactory. Rest assured, our fulfillment partners are doing their best to have all orders shipped out as quickly as possible
Placed my order and it was delivered in few days. Very happy and will use the service again.
We appreciate your business and are so happy that your order went smoothly!
I ordered this bottle for my son for Christmas and he absolutely loves it! Would def order again
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Company went above and beyond to track and find the bourbon in my order - ensure it was delivered
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I brought this as a Christmas gift for a brother who loves Irish whiskey and he loved it!
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Easy to order. Great price. We sent to friends and they love them. Will be ordering more soon
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