Cask Cartel

It was very easy to order, pay retail price, ricive a confirmation email right away, however after that it takes like 8 days until you get a shipping email notification, but delivery came eiler than the delivery date..

Fast, friendly,

I was very pleased when I received my order, it was packaged very well and had no damage. This was a gift for someone else and they loved it. The only thing I was worried about is that I wouldn't receive it before Christmas, but I understand the way things are nowadays with deliveries and supply chain. I recommend to anyone that is looking for a great for any occasion to order. Customer service is outstanding.

I accidentally placed an order because I had two Websites open with similar products. I tried to cancel this order immediately, and they refused because of fine print that no order can be canceled or refunded. The order wasn't even being prepared yet. Forcing customers to spend over $500 on an order placed by mistake and that they try to correct immediately just isn't appropriate. There aren't plenty of other sites with much more customer friendly practices.

I appreciate that I can usually find what I am looking for on your site and the order process is simple. Shipping times are generally reasonable but the costs of shipping are exorbitant given the price of the product is already high.

You folks are up front and honest in your offers, shipping and quality of brands I have purchased thus far. I enjoy getting your ads and reading the various descriptions of the items you are selling. You also sell things I cannot find locally.

My understanding was that I was buying a case of Keel vodka for $134.00. What I got was a single bottle. Your customer service representative was not only unhelpful but completely unfazed that I was robbed. A fifth of Keel vodka is $20. Why would I spend $134.00 for a single bottle? Then, to offer me a $25 discount on a future purchase is not only laughable, but insulting. Who's minding the store?

I just did. See above.

Wrong product delivered but customer service quickly resolved the issue by issuing a return label to send the incorrect products back and offered to resend the correct item. Although opted to be refunded, my customer service representative was very accommodating and followed up until my refund was processed.

Customer service was very responsive

Company refuses to cancel & refund my $433 Christmas order placed 12/4/20 that still has not shipped.
Based on a Christmas promotional email that I received from Cask Cartel I placed an order on Dec 4,2020 for $433.91. After 2 weeks without an email with processing and tracking information I reached out but still was not provided tracking information. On 12/22/2020 I again reached to cancel because it's clear my order will not arrive in time for Christmas since it still has not shipped. The company still has not shipped my order and are refusing to cancel and refund my order.

I wanted this mezcal bottle for a birthday gift. I had been searching for it online and found it on this site. It was fast and really easy to order. I ordered it on a Friday night so I didn't get an order confirmation that it had shipped until 7 business days later. I even called customer service on the 5th day and they handled my order quickly. Very happy with my product and will definitely order from here in the future.

I was uncomfortable with the delay in receiving any information about my order, only received notice that they had received. I asked for an update after 10 days and received another got your order. It was after that inquiry that I was notified it was being prepared for shipping.

Bourbon was packaged nicely, only issue was that I expected more bourbon. Quality was excellent but I'm not sure if $150 was worth the tiny amount of bourbon I got. I could spend $150 or $200 and get 3-4 bottles of bourbon.

The customer service agent was great and the purchased was received in a timely fashion. Although free there was supposed to be a gift with the purchase. That did not come. Nor did the email gift message.

Expensive bottle of Scotch was not secured in box. I received it loose moving around in a box about twice the size of the bottle. I'm very surprised that I received the bottle unbroken. I was also with the understanding that there was supposed to be some kind of bonus gift with this purchase and I received nothing more than the bottle and invoice information. I was also with the understanding that I was required to sign for the delivery of the package and that was Not the case. I watched the driver just sit it on my front porch and walk away. I'm not very happy at with my extra money spent and the product received overall.

Asked for a tracking number multiple days after purchasing and was told that I was 5 of the 10 days within the order process fulfillment and when they shipped it I would then get a tracking number. Once I did get the tracking, it only read as “received at carrier, waiting for delivery”. This was the only update on the entire experience till it showed up at my front door.

Everything was a great experience with Cask Cartel. They made it extremely clear to me that my order would need an adult signature to receive delivery of my order. Cask Cartel also made it clear that I would be contacted by FedEx concerning delivery. To make a long story short, My order was delivered in the rain. FedEx dropped the ball. I was never contacted, the package was left in my driveway. I thought that it was unlawful to just leave the package without a signature! I will think twice before ordering again, not because of Cask Cartel because of FedEx!

I placed my order hoping to have it for the holidays. While I did get half my order before Christmas ( it was supposed to be the entire order but part was missing) I got the other half after the new year. It was just disappointing. Not sure I'll order again next year.

Order arrived promptly and in good condition. Not sure I would order again; shipping cost nearly doubled the price of the order. To be fair, I did know that ahead of time and went ahead with the order anyway.

On the website a list of whiskeys were provided - stating what would be included in the advent calendar. Of the 15 we opened (so far), only 2 are on that list. I don't feel like I got what I paid for.

I ordered the "explorer's edition" - expecting to get whiskeys from "all across the world." So far 12 have been from Scotland and 3 from Ireland. Again, I don't feel like I got what I paid for.

And lastly, a lot of them aren't as good as I was expecting considering the price tag. I will not be purchasing this again and won't recommend it to anyone.

I am not really sure if what I received is actually what I ordered. But I really don't have time for a lot of back-and-forth emails that are asking me to do things that have nothing to do with the question that I originally asked. I just learned from experience.

Bait & Switch
I ordered a Tamhdu Batch 3. The price and shipping were higher than I expected, but that was my choice. 10 Days later I receive an email that they have this bottle, but that it will cost me $89 MORE for them to send it to me. This is a crime. If you offer a product for a price then you should be required to provide that product for that price. I requested a refund. I was offered a credit, I insisted on a refund, Cask Cartel took a few more days to try to meet the original offer, but were unable to and I did receive a full refund.

Everything was great except that it was delayed several days before it shipped out. I think it was about a 3 to 4 day delay before the bottle shipped out. Had it shipped out more quickly, I would have given it 5 stars.

I'm completely satisfied with the shipping and the product is fresh. The only complaint I have is the cost of Sugarland shine sippin cream, the electric orange and strawberry dream. I order every month or so. I would order those if they were not so expensive. Thats my only negative complaint other than that everything is good. Thanks for your service. Rick Bowman

This was my first time ordering from Cask Cartel. The selection was great and I was able to find the exact product I was seeking. The ordering and shipping process was perfect with continued communications from start to finish.

It was good. I wish I had more detail about the shipping or delay in shipping process, due to the fact it was coming from over seas. I had to inquire about the process and where the order was. Minus that it was a good experience.

I sent an email and got an immediate reply. I wish there was a person on the phone with more Intel. It's always nice to talk to humans