• Cask Cartel

Cask Cartel

Write a Review

Overview

Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.

  • Quality
    420

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.2%
Positive
89
Neutral
10
Negative
12

Instant Feedback

749 reviews

26
See all photos
How would you rate Cask Cartel?
Top Positive Review

“Brilliant”

Jamie E.
10/13/24

The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.

Top Critical Review

“Did not impress me”

Ann B.
9/29/24

I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.

Reviews (887)

Rating

Timeframe

Other

Reviews that mention popular keywords

cask cartel (134) customer service (98)
Thumbnail of user tims1621
Alabama
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

First time buyer. I got nervous when I didn't see updates after the order got a tracking number. They assured me it was going to arrive on time. It did. I will be a returning customer!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user meday
Missouri
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

Excellent. Only negative comment is that there was leakage of each bottle when it arrived. The caps were all loose. Had to wash each one because they were so sticky. One bottle the seal was broken.

Reason I chose this business:

Because it was the only place we could find Snake Bite brand apple cider brand of whiskey out of Canada.

Reason I chose this product:

We had the product before Covid and really liked it. Then Covid closed the Canada border and none of the local vendors could get the the product.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for the feedback and we are so sorry to hear that one of your bottles arrived damaged! Please reach out to our Customer Service Team at hello@caskcartel.com, at your earliest convenience. They will be able to assist you with a replacement!

Thumbnail of user donnas2763
Illinois
2 reviews
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

It was so easy to buy the products. They were sent in a timely manner. The products came very well wrapped and protected. Very pleased with the whole process.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user lynnel212
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Purchased a gift from Cask Cartel for a friend. The ordering and shipping processes were easy and I was informed at every step of the process. I would recommend!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user mariab1932
Ohio
2 reviews
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Bought as a gift so haven't tasted it, but the bottle is beautiful. Packaging was very sturdy. Delivered a day early, so lucky I was home to receive it.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user carriep149
Texas
2 reviews
11 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

I was pleased to get a hart to find bottle of Scotch. Delivered quickly, to my door. Email communication was great, shipping/tracking were sent to me. All around excellent!

Reason I chose this business:

Had what I wanted

Reason I chose this product:

James Bond said so

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user patrickw877
Alabama
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Our order arrived safe and secure. I originally thought the $30 for shipping was high, but everything arrived snug and secure. Very thankful to receive our order before New Years Eve

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user patriciab3605
Virginia
1 review
0 helpful votes
  • Send Message
August 25th, 2022
Verified purchase

Delivery guy left package at bottom of driveway-in the middle of the road-in the pouring rain-like he just threw it out. Other delivery people bring to house

Quality
Thumbnail of user georgem228
Ohio
2 reviews
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Thank you hard to find. For a rare liquor it was reasonable prices with shipping and arrived in a short time undamaged package was safe. Thank you satisfied customer and recommended to others.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user adrianr274
Florida
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase

It's my second time purchasing from this website and always happy with the experience.

Don't doubt buying from this site, the packaging is excellent and the products are top notch

Reason I chose this business:

Bought here before

Reason I chose this product:

A big fan of Blackened and try to collect their releases

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate your feedback and value your business.

Thumbnail of user brandonh818
Wisconsin
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

The carrier left my bottle on the front porch did not get my signature. There are teenagers in my house and neighborhood. Very in professional and may I add illegal

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the candid feedback and are so sorry to hear that the carrier did not request a signature upon delivery. We will send your information over to our management team for them to investigate the situation.

Thumbnail of user spartakk
California
1 review
1 helpful vote
  • Send Message
November 12th, 2022
Verified purchase

This company should not be around. They are fraud and the customer service is probably the worst you can find. The staff or the owner was so rude over the phone that it would make you think they dont care about clients and only care to sell at double and triple the price that other sites sell for. If you paying so high in proce for the same bottle than at least you should get a good customer service. But hell, this caskcartel.com stands true to their name. They talk to you as if they the cartel and you the peasant that owes them. Stay away from this company and shop from any other site. Id put a web site here of a great place but it be seen as if I am advertising them. But search on google and they come up. You can compare the proces with cartel.com and start thinking to your self whats the deal here. Glad I did not order more items from them as the customer service they have is more like trying to shut you up and they doing what ever they want. Save the headache and shop some where else.

Tip for consumers:
Read there policy that they automatically click on your behalf before purchase. They have the policy automatically clicked on clients behalf. Dont even try to speak to them as it will aggravate you more. Felt like I am talking to a thief off the street.

Products used:
Cognac Luise XII

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianh2899
California
2 reviews
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I totally understand a lot of these bottles are hard to find, but some of these prices are pretty high compared to retail. I guess it is how bad you want it.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback!

Thumbnail of user phillw15
Virginia
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I personally would like to think everyone for the quick and simple ordering. Also I would like to thank Ava for helping me through out my order. Thank you so much Phil

Service
Value
Shipping
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user luigip40
New Jersey
1 review
0 helpful votes
  • Send Message
September 21st, 2022
Verified purchase

I received a broken bottle and with a few photos they worked with the shipper and immediately replaced my bottle. Excellent customer service. I will definitely use them again

Reason I chose this business:

Great selection

Reason I chose this product:

Skull tequila hard to find

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are so happy to hear that this was resolved quickly for you! Thank you so much for sharing and being a valued customer to Cask Cartel.

Thumbnail of user rickt404
Texas
1 review
0 helpful votes
  • Send Message
December 13th, 2022
Verified purchase

I was gifted a promo code and when I used it, their vendor was out of stock. So they gave me a higher-value promo code, and my re-order came in less than a week!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user barbaras3328
California
2 reviews
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

Bought for my sister as a birthday present. She Loved it

Reason I chose this business:

Past experience & satisfaction

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback!

Thumbnail of user curtb101
Michigan
1 review
0 helpful votes
  • Send Message
September 16th, 2022
Verified purchase

This may be more aimed at delivery company. When I have a sign for package it would be a lot nicer if the delivery could be more precise than sometime between 7am and 7 pm.

Reason I chose this business:

Past purchase with.

Reason I chose this product:

Just like the product.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are so sorry to hear that the delivery time was not satisfactory! We try to ensure the carriers used to provide as many updates on timing as they possibly can. We appreciate the candid feedback!

Thumbnail of user jannetm9
District of Columbia
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

This was a gift for my son. He doesn't normally drink whiskey but loved the looks of this bottle. After trying it, he said it was pretty smooth for being whiskey.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user julied1506
Texas
1 review
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

Looking for a different experience instead of just stuff. Found this great website but for the price I would've expected higher quality presentation.

Reason I chose this business:

This was a random choice online.

Reason I chose this product:

I thought this would’ve been a unique and great experience but disappointing

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing your thoughts with us. We appreciate your feedback and are committed to providing a high-quality experience for our customers. We're sorry to hear that the presentation did not meet your expectations. We take your comments seriously and will certainly look into ways to enhance the overall presentation of our products. Your insights are invaluable as we continuously strive to improve our offerings. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.

Thumbnail of user stevenh1555
Arizona
2 reviews
3 helpful votes
  • Send Message
January 13th, 2022

I ordered Glenlivet 18 after seeing the picture and reading the description for the product. The older version label with and description of 43 ABV were both shown. After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. I immediately contacted them and they are refusing to accept a return. I have disputed the charge with my bank. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. AVOID THIS COMPANY! The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered.

Tip for consumers:
DO NOT PURCHASE FROM THIS COMPANY

Products used:
None. They shipped the wrong product and are refusing its return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryw948
Texas
2 reviews
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase

Tracking shipment was difficult. Had know idea when it was shipped nor when it was to arrive. Was informed a signature would be required which was not the case.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate your feedback and are so sorry to hear that your delivery did not go as planned. We have sent an investigation alert to the fulfillment partner responsible for this order. We take these matters very seriously and will do our best to make sure this doesn't happen again.

Thumbnail of user jenniferf2241
California
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

I received my order; thank you! However, it was thrown over our gate from fed-ex and a signature was not retrieved. Thankfully it was not broken as it was a time sensitive gift.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing and we are so sorry to hear that the carrier did not deliver this shipment correctly!

Thumbnail of user maryb5231
Massachusetts
2 reviews
0 helpful votes
  • Send Message
December 18th, 2022
Verified purchase

I am so glad that I found this store! This is the only place that sells the whiskey that I was looking for. This will be my go to store for any future purchases.:-)

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user darylishap
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

The Bourbon Advent Calendar is a truly awesome gift. Great for boubon and whiskey drinkers. The only negative is the bottles were dirty when we took them out of the holes. Great concept though.

Still waiting to see how it will be resolved. I also purchased the Whiskey Advent Calendar which was supposed to come with a free gift message and 700 ml bottle of Smokewagon whiskey. Neither were received. The reason being the bottle couldn't fit inside the packaging. Seems like an additional package would have been sent to fulfill the order as advertised.

Reason I chose this business:

There was an advertisement sent to my phone

Reason I chose this product:

Great for whiskey and Bourbon drinkers who want a variety.

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the five-star review and candid feedback!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user jakem566
Administrator C.
Typically does not respond to reviews

How do I know I can trust these reviews about Cask Cartel?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cask Cartel?