• Cask Cartel

Cask Cartel

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Overview

Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.

  • Quality
    420

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.2%
Positive
89
Neutral
10
Negative
12

Instant Feedback

749 reviews

26
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How would you rate Cask Cartel?
Top Positive Review

“Brilliant”

Jamie E.
10/13/24

The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.

Top Critical Review

“Did not impress me”

Ann B.
9/29/24

I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.

Reviews (887)

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Reviews that mention popular keywords

cask cartel (134) customer service (98)
Thumbnail of user jenniferl3064
Michigan
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

My experience was excellent
And plan to do more business with you guys in the future thank you so much you made my husband' So happy

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user ambers36
Canada
2 reviews
1 helpful vote
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August 27th, 2023
Verified purchase

I was looking for Cherry Marnier, which is currently out of production. While expensive, I would argue that it was worth it for the rarity.

Reason I chose this business:

Hard to find items + delivery.

Reason I chose this product:

This was a gift for a friend who had been trying to find it for years.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We appreciate the feedback!

Thumbnail of user shirleym771
Maryland
2 reviews
0 helpful votes
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January 1st, 2023
Verified purchase

Friendly, quick, carefully packaged item.
Will definitely use again.
Thank you for ensuring properly packaged for secure arrival.

Products used:
Liquor

Service
Value
Shipping
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user khaledj2
North Carolina
2 reviews
0 helpful votes
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September 22nd, 2022
Verified purchase

Great place and good service easier to find drinks hard to find in other places will not bother lookin or wasting my time to look anywhere else

Reason I chose this business:

Their wide selection

Reason I chose this product:

Read about it tried once before and liked great having one after dinner on ice or before mixed with soda

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are happy to hear that you enjoyed your experience! Thank you for sharing!

Thumbnail of user roberth5255
Missouri
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

The shipping company left the tequila on my front step with no adult signature. My grandkids or any kid in the neighborhood could have got into it.

Reason I chose this business:

Google search.

Reason I chose this product:

I have had it before and like it.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are so sorry that your shipment was not signed for upon delivery! We appreciate this feedback.

Thumbnail of user rickw761
California
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

I had to try! Excited about the new flavors. It's so smooth and easy to mix. It's also a good sipping drink.

Reason I chose this business:

Because of Sugarland and Mark and Digger!

Reason I chose this product:

Had to try after watching TV show.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user bryans559
Indiana
1 review
1 helpful vote
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March 9th, 2021

You don't get what you pay for. I bought
A bottle of rum that was supposed to be 43 abv. I got a bottle that was 40 proof. They suck.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debb460
California
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

On time delivery and never and have never had an issue. I have been ordering gifts through their site for years.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user adelem92
California
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

I received my product in good timing and it was sealed very tightly and safe. Was very happy with the service.

Reason I chose this business:

They were the only ones to deliver to California for the product I purchased.

Reason I chose this product:

It was recommended to me 3 years ago and always enjoyed it. It was something I would purchase if a friend visited the State of Washington, they would bring me back a bottle.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing your feedback! We are so happy that your order was successfully delivered and hope you enjoy it. Cheers!

Thumbnail of user stevec2215
Georgia
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

I was able to locate the exact bottle that I wanted and the purchase process was simple and easy. I will definitely order again from this site.

Reason I chose this business:

A friend pointed me in this direction.

Reason I chose this product:

I just finished a bottle of it and could not locate it in any store near me.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for sharing! We are happy that you enjoyed our Marketplace!

Thumbnail of user micheler302
Massachusetts
2 reviews
0 helpful votes
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January 26th, 2023
Verified purchase

The jar size was deceiving if u went by the pics. I didn't expect pint size at that price but I did expect a little bigger jar.

Reason I chose this business:

Bc they sold Sugarland shine

Reason I chose this product:

Sugarland shine

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are so sorry to hear that the size of your purchase was not what was anticipated. When purchasing, it is important to review the description of all products to ensure what you are purchasing is exactly what you would like to receive. However, we appreciate the feedback!

Thumbnail of user carolh2236
Alabama
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

It was impossible to leave gift message or either the directions are hard to follow.Also the cost to mail needs to be stated up front with cost.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback and do apologize that the Gift Text Message option was not working for you. Please reach out to our Customer Service Team at hello@caskcartel.com if this needs to be adjusted.

Thumbnail of user cesard75
Michigan
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

The bottle label is the new design and I picked that particular one because it was showing the old three generations label design.
Thanks

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user risav4
New York
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Been looking for a particular tequila for almost a year now and finally found and received it! Fabulous selection and great delivery. Thank you!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user bryans984
Michigan
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Upon the whiskey arriving, I was supposed to receive the gift bag bundle with the black bags & cards & I never received them.

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate this candid feedback and do apologize that you did not receive these items in your shipment. Our system shows that a separate shipment was sent out to rectify this situation. We hope that this helps!

Thumbnail of user judyl828
Georgia
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Sent as a Christmas present and it arrived in time and in good condition. Makes it easy to send a nice gift to folks far away!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing! We appreciate the feedback.

Thumbnail of user miroslawz1
Illinois
2 reviews
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Good website very easy order,very good communication. I visit your website every day for more Johnny Walker products. Thank you for good service

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you so much for the feedback!

Thumbnail of user tiffanyg458
Illinois
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Husband loved this gift! This was a great idea and something different for me to get my husband this year. Delicious and unique!

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate the feedback!

Thumbnail of user nicholasa408
Tennessee
1 review
1 helpful vote
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November 7th, 2022
Verified purchase

The whiskey is delicious and the bottle is beautiful. However it was dropped off at the wrong address and I had to hunt for it

Reason I chose this business:

No one local to me had it in stock

Reason I chose this product:

The bottle and the flavor

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing and we are so sorry to hear that your delivery was not satisfactory. We are happy to hear, however, that you received your order in the end.

Thumbnail of user kevinap2
Michigan
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

I was looking to expand my online shopping experience. Cask cartel was able to add in a service that I was unable to get elsewhere

Reason I chose this business:

It was one of the top searches on google

Reason I chose this product:

I like by Bourban and Whiskey.

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing!

Thumbnail of user timothym1337
Kentucky
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Box was open safety seal was broken from bottle was very disappointed in product condition delivery time was good

They offered money off of future orders but since this order didn’t get fixed there will be no future orders

Reason I chose this business:

It was the first place that popped up

Reason I chose this product:

Friends favorite

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We are so sorry to hear that you received a damaged product. Please reach out to our Customer Service Team at hello@caskcartel.com and they can assist you with a refund or replacement.

Thumbnail of user sandraw2052
Texas
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

I've ordered several times and every time the order is shipped quickly and the website is easy to use...

Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback!

Thumbnail of user steveg2022
Virginia
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

I received what I ordered in a timely manner and the package was delivered and the shipping method (product protection) was fantastic.

Reason I chose this business:

Product selection

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing. We appreciate your feedback!

Thumbnail of user paull2048
Rhode Island
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

It was easy to order…… delivery time was quick…. The product was extremely well wrapped to prevent breakage

Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

Thank you for sharing this feedback with us! Welcome to the Cask Cartel Family! :)

Thumbnail of user gregs1233
Wisconsin
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

I like the ease of finding what I want and completing the order. The product arrives in short order and is always wonderful.

Service
Quality
Thumbnail of user customerr157
Customer R. – Cask Cartel Rep

We appreciate the feedback! Thank you for the five-star review!

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