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Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
749 reviews
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
Good. It was a gift and surprise spoiled because of all the follow up confirmations.
Had I known my order was being sent from Los Angeles - 2,400 miles away - I never would have ordered it since it arrived after Christmas.
We are so sorry to hear that the delivery time frame for your order was not satisfactory. Rest assured, our fulfillment partners are doing their best to have all orders shipped out as quickly as possible
Easy online purchase, great shipping. Received promptly. Happy customer.
They had unique product I sought.
Recommended by friend.
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Perfect delivery. No problems and got it when the say it would come. Definitely will use again
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Everything was smooth from the start and customer service was very responsive to an inquiry I had.
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I placed an order. It came in about a week, packaged very well and in great shape.
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This is where I shop for the high end whiskeys I like! Delivered right to my door!
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Yes, they resolved my problem. Could not find product but finally did so so thankful for that.
Resolved problem.
Had available product.
From my country.
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Easy to order. Faster than expected shipping. Had products that are hard to find in our area
Couldn't find the product we were looking for in our area. Sugarland website directed me to your website.
Wanted to try the moonshine products.
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It was exactly what i expected from a great company.
Saw it on the web
It is legendary
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Quick and concise reply to a user error. Thank you.
Quick and concise customer service
Recommended.
Never had it
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Reviewing for my elderly father who was scammed.
DO NOT EVER BUY FROM THIS COMPANY
They sent us the wrong product. It was false advertising, they stated product flavors may differ with their moonshine which we understood, however they didn't send us moonshine, they sent us sipping cream. We offered to send back the wrong product, because we wanted what we ordered. They said it was the warehouses fault. Our bank saw it as fraud and reversed the charges, no they are trying to put our small order in collections after they sent a very threatening e-mail. The fact that this company has a legal team who can't make grammatically correct e-mails leads me to believe there is a reason they need one in the first place, complete unprofessionalism. They are hurting honest customers. THEY MADE NO OFFER TO HELP RESOLVE! Emails went back and forth, but the proof was there, no where in the add did it say sipping cream could be sent.
THEY DO NOT CARE ABOUT CUSTOMERS, even when they admit fault or customer service in general are RUDE and unprofessional with their tone even by email. You can see multiple other threads of people saying how awful they are. A website below has all 1 star reviews stating to never buy from this company. We will be fighting their claim, as I hope all others continue to do.
FILE COMPLAINTS WITH BBB
Bbb dot org has pleanty of reviews confirming others had the same experiences.
Go to sitejabber for caskcartel reviews and Better Business Bureau to file complaints. There are multiple other complaints.
I'm a paratrooper in the 82nd and have been looking for this bottle for quite some time. Thank you
We appreciate you sharing! Thank you for being a valued customer to Caskcartel.com!
Thank you for the rapid response as this was for an engagement gift
Brand name is our family name
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Fabulous experience and they were even able to make a delivery adjustment.
Delivery change
I could get something I could not fine locally
A favorite that I could not find locally was available through your outlet
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Really easy to order. Not too great at keeping me informed of where my order was.
Thank you for the five-star rating!
I gave them to my son in law with a flask. He loved all of them!
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I bought this as a surprise for my wife. Can't wait to give it to her
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I haven't yest tried the whiskey due to it being a gift but the shipping was very fast
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Great experience! I will use them again! Shipping was fast!
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Customer Service is kind and helpful, ensuring their clients needs are met.
My Customer Service Rep.-Kayla was wonderful in explaining next steps after I placed my order. I’m grateful for Kayla!
They carried William Wolf Whiskey Bourbon, and I researched their reputation online.
William Wolf Whiskey Bourbon was introduced to me from a NYC spirit shop for our holiday pies.
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Shipping was longer than expected and but my loved ones enjoyed their gifts. Would order again!
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The ordering process is good but shipping takes a long time to complete.
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I wanted to try products from the program Moonshiners. Easy to order, arrived all in one piece.
Ships moonshine for Sugarland Dist
From program, Moonshiners, wanted to try some of the products made on the show.
Thank you for sharing! We are so pleased to hear that you had a great experience with our Premium Spirits Marketplace!
Gain trust and grow your business with customer reviews.
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