Excellent service. Right on time and excellent product. I will definitely be ordering from you again!
Reasonably priced specialty insurance that alleviates the worry of lost or damaged shipment
Slow delivering this time: I think do to time of year.
I've been buying my rum from them for years: ALL GOOD. Good prices & products.
Thank you for sharing!
I ordered as a present for wife. It showed up on time and she loves it. Can't ask for more than that.
Thank you for sharing! We appreciate the feedback.
Twice now I have ordered through Cask Cartel. Hard to find liquors in my area. Always can find with you. Thank you.
Thank you for sharing! We appreciate the feedback!
Let's just say we will order again from your company's website. Thank you our package was very well protected.
Thank you all
We appreciate the feedback!
Delivered more than 2 weeks after order was placed and text to gift recipients was never received
This is my third delivery where the shipment was not complete. The one before this had some right and some wrong.
Hello Kevin and thank you so much for providing this feedback. We apologize for any inconvenience related to your order. Please reach out to our Customer Service Department at hello@caskcartel.com. They will be able to ensure this matter is rectified for you as quickly as possible.
Amazing selection and good value. Hard to find bottles are available and easy to search for
Items were received intact and quickly, no damage noted and packaging was secure and unbroken
I am happy to announce that I received my delivery 2 days early!
Thank you for sharing!
Great service, only rec'd part of order. But emailed Cask Cartel and they made sure I got complete order shipped to me. Great service. Thank you
Thank you for sharing! We are so pleased to hear that you had a great experience with our Premium Spirits Marketplace!
Lawyer friend recommended the site. Found what I was looking for. Happy with service. Will order again.
Thank you for your review, your kind words mean a lot to us!
Very happy with the delivery. I got 6 Von Payne Black. And the friends I gave them to. Were absolutely thrilled.
Thank you for sharing! We appreciate the feedback.
I am blown away by the excellent customer service. Questions were answered promptly. I was kept informed all along the way,
Thank you for sharing!
They actively refute all bad reviews on some websites such as jabber -- BBB and TrustPilot have 100's of complaints.
They manage to maintain good ratings on others by elaborately and actively trying to make it look like they care.
They are a re-ship operation -- they find your product afterwards -- and drop ship it to you and poacket the difference -- you will have paid a horrible price for what they have got elsewhere. Often they cannot find it and will never ship it.
They will tell you it has shipped - but cannot give you any tracking numbers.
They will tell you there is a 35% restocking fee for something they have not even shipped. It is a numbers game for them -- so many give up as they think it is their fault when the ordered a bottle thinking it was a case! It is NOT YOUR FAULT when their website scams you.
Rule #1 -- even if they tell you there is a re-stocking fee or whatever -- IMMEDIATELY LODGE a COMPLAINT with your cc company -- they will say they are sorry - possible even say it is shipped (they are lying) and then offer a gift card as compensation. Refuse and tell them the cc dispute stays. They will even call you:-) Stand your ground -- you WILL get your $$ back.
Ordered a $350. Bottle of Scotch that I was supposed to sign for and it was left on my porch in the sun.
What if I hadn't come home early to find it?
Thank you so much for sharing this candid feedback. We apologize that your experience was not satisfactory and will do our best to improve in the future!
Ordering was ok, but tracking updates were slow, I would check and it would say arriving Sat, but it took another 5 days to arrive
Thank you for providing this candid feedback. We appreciate your business and rest assured, our retailers are always looking for new ways to ensure quick fulfillment of the orders placed.
If you need to find that special gift, choose CASK CARTEL. The service was amazing and delivery was prompt. I would highly recommend.
Thank you so much for the feedback!
Great products at a reasonable price. I am a repeat customer and am impressed with the selection of celebrity spirits.
We appreciate the five-star review!
Overview
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 16th among Food & Drink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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