Cask Cartel

My bottle was actually damaged before it was packaged. Cask Cartel would do nothing because "route" denied the claim. I paid and ordered from cask cartel, proved the damages with photos. Spoke to half a dozen of people and no one wanted to take responsibility. Michelle (assistant manager) actually said to me that if route (whoever that is) doesn't pay that you are SOL. Her exact words... really? You will be "$#*! out of luck" if you have a problem. They will not stand behind what you order! Below is pictures of what I ordered, what I paid and then... what I actually got. Bottle damaged, seal broken and liquid only 3/4 of the bottle. Would you drink this?

Ordered weeks ago, never got an update. Called twice and both times, delayed shipping on my item, and they'll get back to me asap. This was meant to be a gift, and is now weeks late. NEVER AGAIN! I'll be sure to post these reviews everywhere I can.

Package arrived safely with signature required. It took 12 days to arrive - which seemed really long for processing (not UPS's fault) and was quite a bit a higher than many other suppliers. I should have done my research before hand.

In a world where anything can be shipped within two days, this shipment was heavily delayed. I'm sure 5 years ago, it would have been complexity acceptable, however now the resources are there to pack, ship and deliver within 2-5 days

Great experience….easy ordering and reasonable shipping charges. My item arrived early which was a surprise due to all the bad weather around the country. I'll definitely buy from here again. Happy New Year!

I was thrilled to be able obtain products that were otherwise unavailable to me by any other means locally. While not always the least expensive solution, if you really want it, it appears they can get it. Thanks so much.

Order arrived late after Xmas. Delivery didn't make us sign for it-also put in up against our garage and had I taken my other car out in the morning I would have ran it over and ruined it. Customer service was good when I asked about order. Nice that it came with an extra drink as a 'thank you'

Michelle is one of the best customer service rep I have come across in years! Not only did she assist in finding me what I was looking for, she was super courteous and extremely quick with her response times.

Cask Cartel - give this woman a raise!

I was so impressed with how carefully and conscientiously my bottles (and surprise glasses!) were packed. They delivered right on time, too. I would absolutely recommend Cask Cartel for any alcohol needs.

Buyer beware. They have a no-refund policy and will not ship your order on time. Many excuses, a waste of time to trade emails with them. There are much better sites out there, click past this one for sure and save the headache.

Michelle from the escalation team was able to locate a retailer for the second item I had purchased after the first vendor did not have it in stock. Though it took additional time to be delivered, Michelle advised she monitored the progress of my order daily and provided email updates every few days to alleviate any concerns over the delay.

Ordered an advent, tracking number was never sent. In 4 weeks was watching a courier trying to deliver it 3 times from my door cam, I was on vacation so couldn't sign upon receiving it which is a must for alcohol. Support is helpless, they said that it hasn't yet entered the US when it basically was at my door. Did not even apologise for inconveniences. Who cares how good the product is if you got no chance to receive it?..

Over the last 7-8 years really good Bourbon has been becoming increasingly harder and harder to get. You walk into a local liquor store and they laugh at you if you mention Buffalo Trace or some of the others. So what to do? Deal with on-line companies and pay outrageous prices for something that would retail for about half the price at other places. The alternative is to "know someone" within liquor store/distribution circles. Most of the good stuff doesn't even make it to the shelves before it's gone.

My experience was easy. Web site is easy to navigate. The list of options is endless. The shipping cost seems to be a bit extreme -BUT the packaging is pretty much bullet proof. The tracking is great and delivery has been early both times and i am currently waiting for another order. I look forward to buying more from Cask Cartel

I ordered 3 bottles of Bourbon from Cask Cartel, was charged for them and only received one. I raised issue with Cask Cartel customer service and provided information as well as pictures of incorrect order. I followed up email with call and actually spoke to customer service who said they were working on the issue. Cask Cartel replies on 3rd party to fulfill orders and don't have inventory of all or part of what is displayed on website. I requested update from them since we had 4 weeks to correct before Christmas. Of course credit card was fully charged. I am still waiting for an update from customer service. As of 12/26/2021

Cask Cartel took my request and delivered an insanely hard to get bottle of Black Art 7.1.It got to me sooner than I expected, being it was ordered at Christmas time and at a price that beat 3 other shops by far. Hats off to the crew at Cask Cartel. Thanks again.

Cask Cartel has hard to find spirits and generally a great selection! Our order was delivered in perfect condition with superior packaging to protect the precious contents. Would highly recommend using Cask Cartel.

Very slow processing/shipping experience. Once the bottle was shipped, I received it in a reasonable amount of time. I did reach out to customer service, and they replied promptly each time. A gift of airplane bottles had been promised and was not included. Customer service provided me a credit for that. My biggest complaint is how long it took for the bottle to actually get shipped. If there is a bottle you can't find somewhere else you might be able to find it here, just don't plan on it arriving fast.

I ordered a package delivered to a secure site, the driver signed a nonsensical signature and took the package and Cask Cartel refused to investigate or follow this up.

They had the gall to mention that I should have paid more money for package insurance, instead of perhaps working with a reputable delivery service.

Caskcartel promotes 4 to 10 days to fulfill your order. After 12 days I emailed them asking for details. Every email was a standard reply - we are reaching out to the local distributor. After 15 days of no product, I asked for my money back. I was told there would be a $35 restock fee. They failed in their part of the agreement and yet they punish their customer.

This company must be truly desperate for cash. I ordered a $50 bottle of Bourbon (w/$30 delivery fee) on 2/27/23. Sent an email a few hours later to cancel the order, as I no longer wished to purchase the item. I found out this was not the Bourbon a colleague drank. The company sent me back an email saying they couldn't refund me my money and their policy was attached (which was not initially made available). They offered to switch it for another one of their products. How desperate do you have to be to not refund $80? Just give people a refund. They're more likely to give you repeat business.

They charge your credit card immediately yet their policy is to ship within a 30 day time frame. Cancelation is impossible once you order. In my case I sent several emails and phone calls explaining we were leaving on vacation and not to ship. They went ahead and shipped to arrive a day after I told them we were leaving. Beyond frustration. Be prepared to wait close to a month to get your order. You have no say in when it's delivered. Impossible to cancel other than to forfeit your money.

I was buying an item as a gift to be shipped to a friend. When I went to purchase it with ApplePay it immediately defaulted to my home address (rather than using my friend's for delivery) and it immediately processed the payment with no way to correct the address. Fortunately I was able to send an email right away and someone there corrected the issue, but it would seem you could eliminate that challenge fairly easily.

I needed to correct the shipping address for a gift (see earlier comments). They were able to solve the problem but having a place on your website or on my email confirmation to do that would have been much simpler.