Cask Cartel

I unfortunately ordered from this Co. Before reading reviews. I read reviews immediately after placing orders. E mailed them immediately to cancel the order. That was within 10 minutes of placing the order. They had all ready grabbed the money and said they could not cancel the order. Contacted PayPal and they told me to call them for refund. Of course they refused. So I will be calling PayPal back on the 5th as they instructed me to and go from there. SHADY COMPANY!

I purchased via Cask Cartel from Australia with a delivery to the USA. Just after ordering I found out the recipient would actually be away and not available to sign for receipt. I reached out to Cask Cartel as soon as I found out and they were able to arrange delivery to an alternate address where we could ensure a sign for receipt was received. Thanks so much for your assistance with this. Really appreciate it.

The bourbon was a gift, so I cannot attest to the quality of the product, but my interaction with Cask Cartel was excellent: the website was easy to navigate, the shipping prediction was accurate (even in the busy holiday season) and the packaging was safe and secure. I would absolutely recommend Cask Cartel to anyone looking at an internet purchase of high-end liquor. Thanks for everything!

This was my 1st time ordering with Cask Cartel Premium Spirits and I will order again. Other than the lengthy wait on the shipment, I shall order again. I am in Maryland and Conviction can only be purchased in N.C. And or via this website. Thank you!

Not happy with delivered product. I am a collector and you sent a bottle where the label was crooked and full of bubbles. Will not place another order with you, unless you send a return label and exchange it. Would like to order many other products but won't if this is the quality delivered

Always get a shipping label same day the order was placed. Always takes a week or more to actually be delivered to the shipping service, usually under a different tracking number. But, the bourbons I want is always available so I keep using Cask Cartel despite the lengthy lead time to receive the bottles.

After I placed my order, I was promised the date and they never came through on that date but prior to that I was trying to track it and I could not get through in any way, shape or form there any help from your people it was very stressful. This was a gift for a very close person to me and you guys ruined it.

Couldn’t get through to anybody couldn’t speak to a human being for a $350 bottle of Irish whiskey. That’s a pretty bad treatment of the customer.

My order was fulfilled and it took longer than expected to receive it. It was packaged well and arrived undamaged. Being a unique idea, it was my fault I didn't research. Other sites are selling the same item for less than half the cost. Expensive mistake on my part.

Wish i could leave no star.
I place my order on may 7 2022 said order would be fill 3 to 4 days check later and i was told 7 to 10 days check on the order may 22 2022 i was told that it could take up to a month or better i had planned a vacation to leave the last of may so i ask cast cartel to cancel my order because of them being so neglectful and slow on my order they would not cancel the order. Like cram it down your throat what kind of business treats customers like this

I placed and order back in October. It's been over a month and it still hasn't shipped yet. Even though their site says if orders don't ship by 30 days you get your money back, they just claim its being shipped. I got the notification that a shipping label was created and when it still stayed on that status for a week, they told me it was picked up by ups and not their fault it hadn't been scanned yet. So I had to reach out to ups who told me No this packed is still with the shipper and never was picked up. Now I'm back to being told the order isn't even fulfilled. So now I'm out my money and no one is willing to help me.

On the day I was due a refund, CC tried to print out a label for 1 of 3 bottles despite my demands for a refund.

In the following week or two, they attempted to ship 2 of the 3 bottles to my gift recipient's address despite my repeated demands that they STOP trying to ship after their 30 day grace period expired.

My family at the delivery address were instructed to NOT sign for any bottles, and CC seemed to be in violation of their own shipping policies (adults must be present to sign for alcohol, ID must be shown). One bottle was supposedly delivered and my family member's signature was forged, the other delivery apparently was left just sitting out near the door somewhere.

In the end, Cask Cartel's shady business practices and illegal shipping processes caused them to lose the dispute I began with my credit card company.

I ordered an item on 1/6/22 and one 1/18/22 I had not received the order, so I reached out to their customer service. I got an answer a day later telling me that a "UPS shipping label had been created". Sadly, by 1/25/22, the label was the only thing that had been created and my order was still in limbo. I reached out again to customer service and was told my order would be shipped in 1 to 2 days, but was also sent the fine print on their shipping that says they can deliver an order within 30 days of purchase and still be in good standing? As of today, 1/29/22 the same UPS label has not been shipped and yes 23 being prioritized on 2 occasions. Hopefully I will get my order by 2/6/22, (30 days) or my refund. I will keep you posted! Obviously, I DO NOT recommend this company.

I was so surprised to see how well the bottles were packaged. I have not seen that sort of care. It was amazing, especially considering how challenging the beautiful bottle was with the delicate gargoyle on top.

I needed an expensive bottle of Vodka (non-Russian) for a 50th birthday to be delivered within 3 days. I was so disappointed when I called to check on my order and found out that it was shipping from another country. I had read through the shipping and info very carefully before I purchased as I did need a quick turn around. They said it would be several more weeks due to customs. I was happy to report that it only took 2 weeks instead of 3 weeks total but was still disappointed that it was not communicated during the purchasing process. The recipient was very happy to receive the actual Vodka but I cannot say how it tasted.

The customer service rep was excellent and true to word.

When someone goes out of their way to leave a review, usually it's not positive. In this case, I am posting as a warning. I purchased a whisky "advent calendar" on November 21st and it didn't ship until December 7th, and won't deliver until December 12th if no delays. I paid $58 for shipping, so it's not a disgruntled review after getting something for free, I paid full price. When someone pays a significant amount for shipping and you don't fulfill the order for 2+ weeks, that is very poor.

I contacted customer service who acknowledged long fulfillment times, but didn't seem concerned there was no communication about it. They offered me a small coupon for my next large purchase. I will not be purchasing from them again. Buyer beware.

I contacted Cask Cartel asking for info about delivery. I was sent information pertaining to filing a claim. I wrote back saying I didn't need to file a claim, I just wanted to know when I needed to be home for the delivery. A Cask C. Rep wrote back that my order had indeed been lost or damaged. Then I received an email saying when my order would be delivered Wed. Of this week. The delivery happened and I have my order. Very confusing, and Cask C. Didn't seem to know what was going on with my order.

I found a bottle of 2003 Glenfarclas for a friend's retirement gift at a good price. As I will be travelling when the shipment is likely to arrive, I had to change the destination address, which customer service pleasantly handled promptly. I would be happy to order from them again.

This purchase was a gift for a customer of mine. It was supposed to be sent with a note and also a text stating who it came from. The recipient of this gift received nothing and did not know who it came from.

Very disappointing. I will think twice about giving this type of gift again through Cask Cartel

It took a month to simply process my order so all in all it took over 6 wks. B. S Most of what they provide can be purchased locally so delivery is the convenience you wait too long for. I ordered the Von Payne which I couldnt purchase locally. The bottle is awesome! Has a silver gargoyle spout on it. The currant infused whiskey was wayyyy to sweet for me, it's more like a liquor but plan to use the kick $#*! bottle as a decanter for more palatable stuff.

Your customer service reps were polite. However I ordered this one week prior to the huricane. It shiped several days after the event. I was told the delay was due to the huricane. I order from other online liquor stores, (reserve bar, total wine and wine.com). The ship within three days unless a heat wave delays wine shipments (wine.com). Additionally, You charged $139 for each item. I went on line and found the same item for $39 or $44. I probably will not buy from your company again.

I was a little nervous to purchase a high priced bottle to be shipped but it arrived in the most incredible packaging and even though the shipping box was actually damaged, the product was packed so well it was still well protected s

I ordered this as a sympathy gift for a friend who had lost his dad. It did take a wee while to arrive, but it did get there. As I live outside of The States, this was the best option to send a lovely Scottish whisky.

I use the product to make lemon cello. We take it on our long range fishing trip. It is enjoyable.