Catherine's

Dont recommand Catherines.
In Oct. Made an order from Catherine's the wrong size was sent, then I sent them back, the company never received them.
I made second order, they was out of stock. I never received refund or never receive product.
Last time I make order from them.

Everywhere I look the reviews for this mess are horrible but I used to love these clothes. Sigh. I ordered 2 skirts and 8 pairs of pants and I received 2 skirts 6 pairs of pants and a pair of boots? I've been waiting for weeks now for the prepaid return label and according to all the other reviews I'll probably be waiting a long time but hey run out that 60 day clock so you can say you're off the hook. When I do the math with what I was charged and what I got I didn't save any money and the aggravation is not worth it. Since it looks like almost no one ends up a satisfied customer surely these clowns will be out of business eventually. Fingers crossed. There was no paperwork of any description in my package. Hi

Made one online purchase for 42.00 and they claim my payment for the one item was a day late. I explained I sent the balance in full in a timely manner, but they refused to accept that. They said they received it a day later than the due date and charged a fee that totaled almost as much as the purchase. So now, they are charging late fees upon late fees, now totaling almost 150.00! They offer no grace! No explanation is good enough! I will proceed to the BBB and Consumer Protection Commission for this blatant act of robbery. I will never order from them again, and I hope you don't either! (Purchase was made October'24, but last communication with them was January 7, '25

Picking out clothes for your loved one's final day is something that is sacred and families take seriously. We all want our loved ones to look their best! That being said, Catherine's has been the most unhelpful clothing company I've come across. I work at a funeral home and we placed an order on March 17 for a dress for one of our client's loved ones for their service. We received shipment confirmation on March 20, but it being March 26 and still not receiving the dress, I decided to call customer service. I was first told it was shipped, then another person told me it was still in the warehouse, then the supervisor told me it was shipped and there was nothing they could do about the fact that FedEx has not received it. I asked for either another dress to be overnighted to make it in time for our family's service, to which she basically said I had to return the other dress (that I have not received yet) before they could do anything to help resolve the situation. This place is extremely unprofessional and unhelpful. We were supposed to receive a phone call from a manager but no one has called us. Do not shop here for anything!

On 4/9/2025, order placed with Catherine's online store. $111.94 take. Out of PayPal account, but as of today 4/17/2025 order is pending. Customer service is useless Never order from Catherine's

For a stupid pair of cheap shoes you run a credit score how sorry I have more credit score than you ever will and I wouldn't buy a pair your sorry shoes if I didn't even have any what a joke. Your shoes are not that great so what a sorry company I have seen it all bout a a sorry pair of shoes. What a joke keep your sorry shors

If there is one thing I know for sure it is that when a Brick&Mortar store was popular and it goes "Online only" and there are LOTS of negative reviews, steer clear. I haven't purchased, nor will I be purchasing anything from Catherines Online. They have more ONE STAR reviews than any well-established store should have. From quality of product, to shipping costs, to returns. Just horrible reviews. No thanks, who needs that headache. BTW the shipping costs really are criminal, just obscene.

I have tried to purchase an item that I was sent an email on and they refuse to make good on said item!
I think that would be false advertising and Catherine's should not be able to get away with it!

They would NOT honor this add that I was emailed not once, but several times!

I tried three times to reorder 5 of 6 items that were ill fitting or poor quality products. Since their tech systems are inadequate and often down, they kept trying to get me to reorder everything over the phone. On my second try with an agent who had a children's birthday party going on in the background, the reorder was never processed as promised. During round 3, I finally insisted on getting my money back (what was left after all their shipping costs on my returns.) It ended up I paid more than double the cost for the one item I kept. Rip off artists! Much better outlets out there.

I purchased a pair boots as a Christmas present and they changed a membership fee the next month of 18.23. I called the 1800 number to investigate and a Karen hung up the phone in my face! Do not ever give this company your credit card number they are crooks!

Beware! If you purchase from Catherine's or their affiliates, expect only a portion of your purchase price to be refunded. They kept over $80 from my purchase. Only $10.99 was supposed to be kept. Unless you have money to waste, do not purchase from them!

I received my order on Sept 10. Suppose to be 2 pair of pants. Instead it was 1 pair and bathing suit bottom. I returned wrong item that day and still waiting for my credit. Called today and told a gift card issued, no credit to my card. WOW!

I email says 50%of plus free shipping. Same blouse best color is full price. Free shipping on $75+. Details in fine print

How I wish I had read these reviews before ordering! Besides not honoring promotions that I constantly am receiving emails for, their shipping info for international customers is false. Was offered after purchase of items "express courier - air). Paid a premium for it this service. I had not received any tracking notices and when I called was told that "we don't do air courier for international" and that the items have been delivered by ground courier. Finally received a tracking email from the courier company which showed that indeed it was being delivered by ground. Of course when I called to get a refund for the air courier premium fees, I was told that it was against company policy! Buyer beware... shop elsewhere.

I have been a long time customer with Catherine's. I have some of the same complaints as others with order mix-ups and poor quality of clothes. However my biggest complaint right now is their payment system. I had a lost payment at the post office. As soon as I found out about it, I made a payment over the phone. That payment did not go through and I only found out about it through noticing that my credit score went down over 100 points found out the representative had used my credit card number instead of the account number. I was immediately charges $29.00 for a returned check. I called and made another by phone payment and that one did not go through either and they charged another $29.00 returned check. I had gotten nervous about the payments and made a $100 payment on line myself. It was super easy and it went through. In the mean time they lowered my credit and that caused my credit score to lower because a higher percentage of my credit with Catherine's was used. Although a talked to a couple of people who seemed to want to help me, I found that they are the kind of company who seems to shoot first and ask no questions later and heaven forbid that they admit to a mistake. Personally, I will not ever charge with them again but if you do, use your Credit Card either write a check or pay online.

Placed order on June 24th and my order has still not shipped. The site says 5 to 7 days. Customer service said they could not help me. Warehouse is behind and it will be 7 to 10 days before it ships. So my items will not be here in time for vacation. I will never purchase from this company again.

Not only did I have to pay shipping for my item I had to pay shipping to return it just because I wanted it back on my card. If I had chosen their credit then it wouldn't be a charge. I took a $30 loss on an item to return it because it didn't come in on time. Be forewarned these are money hungry people. Should have looked at the reviews before I bought 😢

It is unfortunate that there is no longer any Catherine's brick and mortar store. Their online shopping is awful and you will be confused with all of the "sales"going on at one time. $27 for shipping? What? $11 for a return "processing fee"? What? And you can't cancel an order after you've placed it even though it won't ship for another 7-10 days. So your only option is to refuse delivery or return it yourself for all of these fees. Horrible, horrible. And forget about speaking with anyone who speaks good and real English as their customer service is "off shore" and they won't transfer you to anyone "on shore." I should've listened to my gut to begin with an NOT ORDERED from Catherine's. I also notice that this is now part of a larger conglomerate of stores including Woman Within which is another place you don't want to order from. Ugh...

I bought a bra. The elastic was so thin you could see through it. No support. It was way too small. I called immediately to return it and they wanted to charge me $10. Restock fees. For a $14. Item. Plu I would have to pay to send it back to them. I'll donate it to goodwill.

I ordered 3 items, 2 were sent. 3rd on back order; but kept seeing ads for the item. Then they send me a notice saying my payment for the 3rd item wouldn't go through which is bull because the first two items were the same payment method. The third item that was backordered happened to be on sale when I placed the order. I think they were hoping I'd re-order it at the regular price by saying my payment failed but there is no way! This was the first time I did business with them and it will be the last! The 2 items I did receive weren't of great quality; way overpriced!