• Cato

Cato

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Overview

Cato has a rating of 2.1 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cato most frequently mention customer service problems. Cato ranks 1385th among Women's Clothing sites.

  • Service
    20
  • Value
    15
  • Shipping
    9
  • Returns
    9
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
13
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How would you rate Cato?
Top Positive Review

“Great job!”

tanya s.
6/6/23

I was in a hurry so I asked Martha to help me pick out an outfit. I told her what I like and she went off my vision and made it happen with accessories included. Great customer service! Thank you Martha I will most definitely be coming back

Top Critical Review

“Smh”

Leslie D.
10/3/22

Cato fashion has really fallen off of the deep end, the store clothing is very limited a small collection and very old fashioned clothing that look like something you'd find at a good will hammy down store, but back in the 1990's and early 2000's Cato was really booming with all of the latest fashion and very unique clothes it use to be one of the best & popular women clothing store to shop at for all of the latest stylish fashion, but now the stores has ran there course and should just go ahead and shut down permanently...

Reviews (43)

Rating

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Thumbnail of user rebeccah1707
Nevada
2 reviews
3 helpful votes
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June 23rd, 2022

I found this store when I lived in TN and fell in love! Their clothes are very reasonably priced, adorable, great quality and usually pretty unique. Having moved to NV, I now order online. I get compliments on my clothes all the time. Good job Cato, keep up the great work!

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Value
Shipping
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Thumbnail of user bertaw7
Tennessee
1 review
3 helpful votes
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July 2nd, 2022

This is where I buy the majority of my clothes. They're always coming up with something different. I always gets my money worth. Great customer service. They have the best clearances. I highly recommend all my friends and coworkers to shop there.

Tip for consumers:
To get a refund make sure you have your receipt and also have it sent to your email account

Products used:
Maxi dresses, Tops & denim pants and jackets

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Value
Shipping
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Quality
Thumbnail of user nettieg7
Georgia
1 review
2 helpful votes
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April 29th, 2019

Raynal helped me out from head to toe. She had me buying things I hadn't come in there for, but at the end of the day it was worth it I was complemented all night long. And my entire wardrobe was cost efficient and so stylish

Thumbnail of user bethc608
Virginia
1 review
4 helpful votes
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June 27th, 2020

I had a return and was going to purchase another item. I thought that the item was on sale, but it was not, so I did not purchase it. Associates were not friendly and seemed like I was putting them out. They were knowledgeable about the item, but did not go out of their way to be helpful.

Thumbnail of user miker1832
Tennessee
1 review
1 helpful vote
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December 2nd, 2022

I love Cato's clothes and other merchandise! But their customer service when and if you have to call them leaves a lot to be desired! Their personnel are snooty and uncaring of your issues. I had a credit card with them for many years but got so upset with them around 5 years ago that I canceled it; although I still do buy from them very often. I have recently had issues using gift cards when I was doing my online orders; their system just wouldn't accept my cards! Had to call on the phone to use them and one rep that I questioned about the non-working CCs said "I have no idea why they don't work", no offer to check into it or anything! They act like they do you a favor by letting you buy their clothes! And many other instances of their snottiness recently too. I love the clothes but it's not worth putting up with these workers! They are gonna FA & FO about losing longtime customers!

Thumbnail of user catherineg625
Oklahoma
2 reviews
0 helpful votes
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July 1st, 2022

I have been shopping at Cato's for at least 10 years. I love their different fashions and their quality is fantastic I'm still wearing a lot of my Catos from years ago. I have several closets full of Cato's clothes.

Thumbnail of user cassandrah80
Texas
1 review
1 helpful vote
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May 27th, 2020

I love shopping shopping at but there is 1store out of all store I shop at that verrrry baddd customer service. Southaven Mississippi store on stateline need teach their workers there how to provide great customer service... I ask the young lady to scan a ticket so I could see if a blouse was on sale she replied and she could not cause her machine scanner would not let her... then she turn to me and said 6 feet please... maybe if she put a mask on she would have to say that. Especially to customer... 5/27/*******@about 5:20 pm
PS. i want shop this location anymore

Thumbnail of user theresag138
North Carolina
2 reviews
1 helpful vote
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October 28th, 2019

Always have good sales and cute clothing. Plus sizes are always appropriate for all ages. Love their handbag selection and shoes. Jewelry is some of the nicest I've seen in a small store like Cato.

Thumbnail of user carolad6
North Carolina
2 reviews
1 helpful vote
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July 6th, 2021

I was able to find everything I needed in cato. Great customer service and I love the atmosphere. I will definitely be shopping here every month or more Great job you'll are wonderful.

Thumbnail of user panr
North Carolina
1 review
1 helpful vote
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November 16th, 2022

Found a pair of pants in the store but they didn't have my size, store 2 hours away had em but no way for me to purchase online or through the store. How ridiculous

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Value
Shipping
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Thumbnail of user jodellh
West Virginia
1 review
3 helpful votes
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April 5th, 2021

I VISITED CATO TODAY AND BOUGHT A FEW THINGS. THE LADY THAT WAITED ON ME WAS
CASHIER #101... I AM SORRY BUT I CAN NOT REMEMBER HER NAME BUT I THINK SHE IS MANAGER. SHE WAS SO SWEET AND SO HELPFUL... SHE HAD A HARD TIME WITH A SECURITY DEVICE ON ONE OF MY PURCHASES BUT SHE CALLED ME LATER AND TOLD ME SHE GOT IT OFF AND I PICKED IT UP. SHE IS A GREAT EMPLOYEE AND VERY HELPFUL AND EFFICIENT. GREAT PLACE TO SHOP...

Tip for consumers:
great place to shop.. Have wonderful prices..

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Thumbnail of user abigailk9
Ohio
4 reviews
3 helpful votes
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August 10th, 2017

I love their styles and feel of their clothes! It's very easy searching on their website and in their stores they are very friendly! I definitely recommend Cato's!

Thumbnail of user donnab3136
Maryland
1 review
1 helpful vote
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February 15th, 2023
Verified purchase

I find the sales ladies to be extremely friendly and helpful. The clothes are good quality. I highly recommend this ladies clothing store.

Products used:
Shoes, jewelry, clothes

Service
Value
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Thumbnail of user lesliec491
Texas
1 review
0 helpful votes
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July 19th, 2021

I've ordered several items from Cato, and they have never dissapointed me! Great quality merchandise, prices are reasonable and sizes are true.

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Value
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Thumbnail of user leonc175
Texas
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Awsome friendliest staff and great sales. I'm a larger woman and have a hard time finding clothes in my size.
Nices clothes I've seen.

Products used:
Shirts

Service
Value
Quality
Thumbnail of user susanj1315
Texas
1 review
2 helpful votes
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June 21st, 2021

I have been shopping at Cato for several years now and I have always been very happy with everything I have purchased there.

Service
Value
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Thumbnail of user lorig680
Minnesota
1 review
1 helpful vote
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October 22nd, 2022

I discovered Cato a few years ago & love this store! Fashion forward & affordable! Miss shopping!

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