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I left my rabbits at Creature Comforts for 4 days thinking they will
Be in good hands. First expressions, roomy outdoor hutch, however very
High ramp for rabbits to go up, place didn't smell that great. Form
Completed with contact details incl. Vets, payment upfront?!?
When I picked up my rabbit I was told they had been brought inside due
To one of the rabbit having have wet himself, at drop off I told them
One of them had back leg issue affecting how he wees. I was taken
Upstairs, the place stunk but the worst was to come, one of the
Rabbits was lying on it's side and not moving. I was told he had been
Like that all day, there was plenty of time to alert me or the vets,
They choose not to. For a white rabbit he was he was in a mess, his
Fur was dirty grey like he has been lying on concrete floor trying to
Move. Their excuse was alarm was not raise because rabbits have
Different personalities, that was my choice/vets not theirs.
My rabbit ended in out of hours where he was euthinized at early
Hours of this morning. Vets told me there was nothing in his stomach
So not sure when he last ate.
I am heart broken and mortified that such companies would be allowed
To operate. We think when we leaving our adored pets that they would
Receive good care and you trust these people to do so.
DO NOT LEAVE YOUR PETS with CREATURE COMFORTS IF YOU LOVE THEM.
Don't be fooled by nice website, there are other bad reviews please
Read them and don't let your pet suffer! Check the prices too as they
Were trying to rip me off.
Tip for consumers:
Avoid at all costs
Products used:
Pet care service
We will never use Creature Comforts ever again. We paid £300
For them to look after our 11 rabbits and 2 cats in our home for 10 days over Christmas.
We were so upset and shocked when we got back from our holiday; the rabbits were
In a terrible state, there were poos and urine everywhere and the smell was
Horrendous. The litter trays had hardly any shavings in them and were saturated
With poos and wee and the bunnies were obviously distressed. One rabbit had an
Eye infection but another was critically ill, she'd lost a lot of weight, wasn't
Eating and had to be rushed to the vets where thankfully she recovered after
Being in there for several days at a cost of over £400, but if we hadn't got
Back when we did she certainly would have died. One of the cats was also very distressed
And had lost weight too. We paid them to do an hour's visit in the morning and
30 minutes in the evening, but in fact our cctv showed that they didn't stay
For anywhere near that long, sometimes they were only there for 10minutes, even
On what should have been an hours visit. The cctv also showed that no visual
Checks and bottom checks were done, in fact the bunnies weren't even touched
(apart from the 2 that needed meds). They didn't even seem to notice that only
One of the cats was coming for food, and didn't seem to worry that the other
One was nowhere to be seen for days. We trusted them to look after our beloved
Pets and they really let us down and have made us feel like we have let our
Pets down too. It has really put us off ever leaving our pets again.
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