CedCommerce

Great customer service. Help the customer solve an issue with integration and fast response time. Recommended

Not compatible with Etsy's new API, and doesn't work. Customer service is non-existent, and I will be filing a chargeback with my credit card.

I hired this company to perform social media advertising on Facebook/Instagram and organic advertising on Pinterest. When they look at the Facebook and Instagram setup, they tthretened me that I have made a serious mistake and messed up while setting up business advertisement account on facebook and instagram and I need to change it immediately. I knew it wasn't bad at all since I was advertising by my own before. Anyways, I gave this company a chance. We had several meeting to initially set up. The person in charge of Facebook/Instagram took so long to set it up like she has never done it before. Sometimes I had to wait like couple of hours which I was told it would take only 30 minutes initially. One time, she told me that she will set up a store in Facebook, so we had a meeting. It wasn't working, so she tried several things while I was looking at the screen. After an hour, she told me "the store isn't available in your country." She just wasted 1 hour of my time. If she was an expert, she should know if the store isn't available in my country or at least do some research before wasting her client's time.
I had some sales after hiring them. However, it wasn't enough for 4 months' worth of advertising $500 per months. I only had 7 total sales over the course of 4 months. I contacted the person who is in charge of this project and gave her a chance to solve the issue before posting this review. However, she kept blaming on me that my store has several issues and they did their best. I asked her "why didn't you tell me the issues earlier?" However, she has been ignoring me since. I realized that they did not stop the ads running until now and they did not notify about it, so I had to pay for advertisement cost to Facebook. I paid several hundred dollars for that. This company is not professional and people should not hire.

We had CEDcommerce provide us with a Magento 2 to Etsy integration around 18 months ago.

When installed it was literally littered with bugs. We spent hours on end finding and reporting them to CED who, to be fair, promptly fixed them. It took around 6 months before everything was working as expected.

We had paid an initial $500 for the extension but after 3 months they insisted we pay a service contract in order for them to continue with the "customisation" as they like to call it. Which is code-word for fixing bugs that should not have been there in the first place!

Since then the extension has been working fine and Etsy has become a key marketplace for us. We've had no reason to be in touch with CED and no further payments have been made.

We are now at a juncture where we need to upgrade Magento from v2.1 to v2.3. It's a large and costly project involving our 3rd party IT support team patching over 30 extensions. Every single one of these extensions, and I do mean EVERY one of them, have provided a patch for free (as you would expect) but NOT CEDcommerce.

They refused to provide a patch, saying that they will have to re-do the "customisations", which in all honesty should be part of their base code for all customers, and if not then it brings their professionalism into question.

They wanted to charge us another $450 for the patch that we are getting free from all other companies. They do not care about service - they only care about making more money.

I would urge anyone with common sense to avoid this company. You may think things are going well but at some point further down the line when something goes wrong with your extension, they will try to rob you blind.

Shame on CEDcommerce.

It's great to work with Ced Commerce there customer support is amazing. I will work with them in future as well

Thank you so much cedcommerce, you are developer Walmart marketplace integration app. Awesome app, thank you once again

Tried long time to get the plugin to work but no help from them and crap code, it never happened!
AVOID THIS COMPANY! They are useless!

I've bought 2 extensions for SMSA Magento 1 and 2.
They care about customers and their reviews.
The support team active and reply quickly.

Sehr gute Shopify App für eBay und für Google, freundliches Support Team.
100% Hilfestellung in allen Bereichen.
Sie haben mir beim Einrichten des Google Ads-Kontos, Merchant Center-Kontos, und Google Shopping-Anzeigen geholfen. Super, weiter so!

The app did not do what the guys promised it would do.

I had a chat with them before subscribing, they told me the app will synchronise inventory and order automatically. After subscribing the story was completely different: 1. The uploading of the first 10,000 SKUs will be done free, any other addition will be subjected to additional price; 2. The mapping of the inventory with the marketplace catalogue is manually done. And they were directing me on how to do the mapping, I had no clue of what they were telling me to do, so I paid them additional money to do it for me. We agreed the job will be done in two weeks.

After two weeks, it was another story again, I still needed to add some other details to each of the SKUs, meanwhile, all my items uploaded to google shopping and facebook easily without any issue. But since they wanted additional details to be added before it can be mapped on their app, I paid them yet additional money for them to do it and be sure my items are listed on the market place. After two months, they did not do half of the job, even many of the ones they listed were listed in the wrong categories, which is as good as not being listed at all. It was a different story again!.

Meanwhile, they requested that all the payments should be paid through shopify, and that was what I did. But when I reported the problem to shopify, shopify simply sympathize with me and said the policy is that they cannot refund money paid to developpers, unless the developper agree to it. They refused to agree to the refund of the money. So I lost all the money both for subscription and the additional money for them to do the job, no work is done, and they wasted my time.

No single truth comes from their mouth. They don't know what they are doing.

Bei Cedcommerce werden Ihre Erwartungen übertroffen! Bei Cedcommerce befinden Sie sich in den richtigen Händen! Ich kann es mit drei Stichworten bezeichnen Sicher" - Kompetent" - Super Service". Einfach Klasse! Die Arbeit mit Cedcommerce zeichnet sich durch sehr hohe Kompetenz aus. Von Anfang an werden Sie rund um die Uhr begleitet. Sie bekommen Ihre Problematik nicht nur gelöst, sondern vieles mehr! Ihr System läuft bei Cedcommerce Einwandfrei". Es wird alles wieder funktionieren! Das Team ist sehr freundlich und jeder Zeit steht für Sie da. In den letzten 8 Jahren im e-commerce Bereich habe ich mit einigen Shop und ERP Systemen gearbeitet und dabei viele starke Entwickler-Teams kennen gelernt. Cedcommere ist für mich mit Abstand die besten! Wirklich empfehlenswert.

"At Cedcommerce my expectations were exceeded! At Cedcommerce, I was in the right hands! I can call it three keywords: "Safe" - "Competent" - "Super Service". Simply great! The work with Cedcommerce is characterized by very high competence. From the beginning you will be accompanied around the clock. You not only get your problem solved, but much more! Your system runs at Cedcommerce "Impeccable". Everything will work again! The team is very friendly and there is always time for you. In the last 8 years in e-commerce I worked with some shop and ERP systems and got to know many strong development teams. Cedcommere is by far the best for me! I have learned it so that the task is only solved together. The customer must also participate. That's the only way it works. Really recommended."

It´s kind of hard to start to sum up all the help and expertice these guys have, but i will try. So many projects has passed as they have been helping me for over a year now.

When it comes to Woocommerce these guys are the best, i have had so many plugins bought that just solves so much like Cdon marketplace plugin, Fruugo plugin, Google Shopping plugin, etc. and everything works great and if there are any conflicts with existing plugins they are easily solved.

When asking to get custom work done the rates are fair, for example now have a completely automated shipment booking system which was made custom over excisting plugins. Big shoutout to Atul Verma and his team that has had very big patience with me;)

Latest work these guys did was to optimize my google integrations, was done flawlessly and with great expertize adjusting all my noob settings in a matter of hours. Big thanks to Aman & Ankit Gupta who did an awesome job!

And lastly i also have to thank my main man Edward who allways answers when i write to him and puts me in contact with the right people at his company!

Thanks for your help this far and we will shurely do even more projects together in the future!

Best regards
Robin
Boiq.se

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