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You forget just how joyful an interaction with a business can be when you go so long without receiving customer service like this. Katie and her team are the Zappos of the Sauna world. Seriously, if you want to feel like you're the most important person on the planet, call them.
Sauna is amazing. I use it every day. Free shipping was what clinche it for me though. No problems yet but lifetime warranty means I'm not worried. Cannot recommend these guys enough.
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