Cellhelmet

Poor customer service and rigid policies. Follow the rules, don't make a mistake or NO $$ claimable.
Similar to other customers - bought the product at Ubreakifix, who recommended it strongly. It withstood many drops and performed well. Phone fell out of my pocket... when I looked for my purchase using IMEI and ESN, their system said "no record matching". I have the registration email! And it says "lifetime warranty all over the site... Not a good way to do business. I selected the wrong date when I registered - and they denied the claim due to that. Also denied and reimbursement for the policy. SO basically they are saying "you made an error and it cost you several hundred$ " AND "we aren't giving you any $$ back. Confirmed by "Annie" at Olive Bridge Financial, their 3rd party administrator (she claims she is the top level to appeal to). Just a horrible customer experience.
I made a mistake. It's unfortunate they've chosen to punish me for it. I would have grudgingly accepted if they refunded the policy, but they're clearly not interested in any sort of customer satisfaction.