CellPhoneCases

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Ordered 2 wrong cases. Followed their instructions for exchange but they claimed to never have gotten the returns I mailed back. They are no longer communicating with me. I am currently out $40 and would never order from them again. Order your cell phone cases somewhere else.

I wish I went with an otterbox from another source instead. My screen protector came cracked and trying to contact this company about a return or replacement has been met with silence. I've tried 2 different attempts through 2 methods over a week and they simply do not respond to your queries. I'll try texting them next with little hope it'll do anything. Wish I never shopped here and went with a better more reputable company.

They describe their products with catchy descriptions, and boast of the quality of the product, when they are really selling low quality cases, and very low quality screen protectors! Their customer service is non existent as is their return policy. They will not respond back to emails of any kind... I highly recommend that you bypass this site and shop somewhere else! I've attached a picture of the screen protector cracks and this is not from a drop, just low quality and extremely thin

After purchasing 2 cases with an immediate charge to my credit card about 2 months ago, I have not heard or seen anything from this fraudulent company. There also doesn't seem to be any recourse by way of contacting them... I have tried every option on their website with no luck in reaching a human. Don't even consider this company... you might as well flush your money down the toilet.

These ppl are trying to sell their unsold damaged items and after replying for the first time to e mail they stopped answering. They said they will send another replacement immediately with tracking number but never did. Stay away from this thieves..

Sent me wrong case which fitted my phone but was clearly designed for a different model. It had cut outs in different places. After sending them photo evidence the seller stopped responding. No chance for a refund or replacement. AVOID!

Worst company ever! Sent wrong case and screen protector. Won't respond to several messages over 6 days. No phone number! No chat.
DON'T BUY THEIR CRAP! And Norton protection What a joke!
Take your business to otter box. A little more but customer service rocks

I'm responding to the review above. I have not yet purchased from this site but the reviewer is incorrect. At the top of the page at cellphonecases.com is a menu tab "Contact" and while there's a form initially if you scroll down it shows their physical address and email. Devonshire St Unit 233
Chatsworth, CA *******
*******@cellphonecases.com

I would not deal with this company, they are selling phone leads and parts that only last the 30 days then no warranty, they would not be allowed to do this in Australia. Poor customer service but good at taking your money

I messed up, should have read the reviews, Still waiting for a phone case almost 2 weeks now and nothing and no way to get in touch as they don't answer any emails or messages.
They took my Payment quick enough tho.
I will take the loss and go find a case from another provider

Website looks good with what seems to be a great choice of cases but that's where it ends I'm afraid. Weeks after my expected delivery date I contacted them because the item hadn't arrived. At first they responded asking me to wait longer which I did. When it still didn't arrive I contacted them again but got no reply at all. Luckily my loss is only about €20 but I would advise anyone to be very wary about paying for goods here, seems to be a gamble so only spend what you are prepared to loose.

Before you purchase anything from this company that might have to be returned just throw your money any instead of the hassle. I made a mistake and ordered the wrong case and sent back for a replacement of lesser value. Over two weeks neither has happened. Messages unanswered, emails ignored and when the emails are replied to it's some automatic crap. They did say when they received my returned order I would get a refund but they've had it for over 2 weeks and NOTHING.

I ordered online two cellphone cases and was charged on my credit card immediately and then I waited and waited. One month later, and still nothing, emailed inquiring, they asked me again for my address, I sent it back to them and received a response stating, They don't know where they are, will refund in 10 business days! I am shocked! This is not the customer service I was expecting as they sure advertise how amazing and quick they are, but I certainly didn't see any of that!

I ordered a phone case, cover and other bits from them. Paid and never heard a word despite many emails. Not received my order for over a week, tracking is useless, no contact number and they don't respond to emails. Seems like a scam company to me as it seems they just don't care once they have your money, so my advice is don't be taken in by the price and purchase from someone that has a contact number in the UK. May cost more but you should get it, I certainly will NEVER use these guys again. I feel as if I have just been conned! Very disappointed

Case ordered online, credit card charged immediately, immediately got an email from Norton (the antivirus people) "guaranteeing" the order. Weird... No email from CellPhoneCases confirming the order, the shipment, or a tracking number. After ten days I reviewed the seller on this site and decided that I had made a big mistake ordering here. The reviews were either (somewhat suspiciously) 5-star "wonder reviews" or 1-star "don't buy from these people" reviews. Nothing really in between. I submitted a request to CellPhoneCases to get an update on the order, got no reply.
Then today the case showed up, with a $3 postage due, they had mailed it the day after I ordered, but at letter rate! I am giving two stars because the case did arrive, seems to be OK quality, and fits fine. But these guys really need to work on their logistics and order response.

I ordered a pen for my tablet and it came broken in the mail. I've been trying to give the product a review on their website but each time I attempt to submit one it says there are no reviews on the product. Please don't waste your money or time and make your purchase elsewhere!

I ordered two cell phone cases which arrived in good time but the wrong size. With Kevin and address to return at my cost with the promise to reimburse. Three months later I have no cases and no refund. It's looking like I'm just out the money. I will never ever buy from this company again or recommend it to anyone They suck, big time!

I ordered a cover for my cell phone online from CellPhoneCases.com, and paid $3 extra for their "expedited priority mail." It took a week though for delivery to Texas. Their website indicates that they use DHL Global Mail. I mistakenly expected the 2-3 day USPS normal delivery time for priority mail. I asked CellPhoneCases.com for a refund of the priority mail postage, but they refused. I see that many other customers are also having bad experiences with this business. My guess is that most customer service issues are probably never resolved.

Waited for my mobile screen protector for 6 weeks, despite they advertise as dispatch it on the next day. Finally arrived yet it was totally wrong size and shape. It does not work on my phone at all. Sent many emails explaining and photos of proof, they escape from the refund and dropped communication completely. Very dishonest on many levels. AVOID this shop.

I ordered a phone charging bank. It finally came, rather slowly on the shipment. It will not work. They would only accept return if I paid the shipping costs. What a farce, send me non working junk and then expect me to pay the freight. Happened once, but will never happen again as I will not purchase from this company...

I asked for help putting my screen protector on as the directions are useless. All I got back was a generic reply that was less helpful than the original instructions. Cannot use the product and would cost more to return the item than what it originally cost. Waste of money.

I love my cell phone cases, i ordered two and received on time. Would highly recommended this cellphonecases company to my friends and family