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CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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customer service (63) screen protector (45) phone number (18)
Thumbnail of user davea174
GB
2 reviews
3 helpful votes
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March 12th, 2019

This company is based in the USA and takes around 2-3 weeks to deliver the items.
They sent me a case for an iphone 6s that wasn't suitable as the case design obstructed the camera. I emailed them and explained the situation. They emailed me back and said the case does fit. I was asked to send images of the ill fitting case which I did. Reluctantly they accepted they where wrong and offered me a refund which they did honor.
Foolishly I gave them a second chance and ordered a different more expensive case.
Again they sent a case that was not compatible with the phone, the case obstructed the camera.
I contacted them and they never even replied. Clearly they have no product knowledge whatsoever. The customer service is very poor

Thumbnail of user mariam2106
Pakistan
1 review
0 helpful votes
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April 23rd, 2021

This phone case is great. I have dropped it several times and my phone was not damaged at all. The case was also still in great condition. I love the feel and material of the case as well. The added kickstand sealed the deal of making this case so great!

Products used:
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Thumbnail of user jacel12
California
1 review
0 helpful votes
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June 13th, 2021

Great slim case that's appealing to the eyes. I purchased the navy blue case. I purchased this case after my ottorbox case finally took a crap on me, and WOW it's nice to have a slim case again. My iPhone is white, which is only visible in the case where the camera is. The back of the case is like a dark film cover, which is a nice contrast to my white phone. The back of the case is ne to scratch marks, but basically unnoticeable unless you're really trying to look. I've dropped my phone once, but not from a significant distance; however, no damage to the phone or case. I would definitely purchase this case again!

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Thumbnail of user kenndaym
New York
1 review
0 helpful votes
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April 26th, 2021

Md Safiollah Sarkar This phone case was easy to put on and to take off. But, it stays firmly on the phone. It feels good in my hand and I am comfortable that it will tect my phone as best as can be expected. The price was reasonable. They vide two different sets of buttons for the sound control and power control in bright lime green or orange that can be put with the case. It helps distinguish my phone from others of a similar dark color.

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Thumbnail of user alexm555
Germany
1 review
1 helpful vote
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March 24th, 2019

I cannot use the case cover because I cannot open It. I asked 4 people to find the way to open the case, and nobody could do it. The merchandiser didn't not provide me with instructions on how to use it. The responded to my multiple request that they already emailed me the instructions, but I didn't receive them. I assume they don't have the instructions because the case is fake. Just a useless piece of plastic.

Thumbnail of user joshb646
Illinois
1 review
0 helpful votes
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April 19th, 2021

I bought this in red to match my phone. It is a sturdy case and I feel my phone is well protected. I like the fact that the camera area is recessed so the lens is protected. The kickstand on back of phone is great when I don't want to hold phone. A great product.

Thumbnail of user swenahs
Pakistan
4 reviews
1 helpful vote
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April 21st, 2021

Have always had a mybatt case on my iPhones and never gone wrong. I have dropped phones and never had any issues. Unfortunately I am disappointed that this case doesn't come in the new green color because I just don't like the combination of colors. I am sacrificing looks for safety/security but would have liked to have a green color case.

Thumbnail of user johnt371
Canada
1 review
2 helpful votes
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February 13th, 2017

Couple of issues. Accidentally ordered and iPhone6 plus case instead of iphone 6 so sent it back and still nothing from them.

Ordered another iphone6 case and just got a Samsung Galaxy case in the mail (not even close to the design I asked for). Package even has on the envelope that I ordered an iPhone6 case. Emailed them that they sent the wrong case and apparently I have to pay shipping which will basically cost me what I paid for the damn case in the first place.

Total ripoff.

Thumbnail of user harryj144
Pakistan
1 review
0 helpful votes
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April 24th, 2021

Recently upgraded my phone and since I loved the mybatt case I had on that one this was a no-brainer. Love the case - protects the phone like armor, very easy to handle and operate, and the unique kick-stand is perfect for hands-free streaming and videos.

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Thumbnail of user sharonb1607
Georgia
1 review
0 helpful votes
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May 20th, 2021

Great case! Does not add extra bulk to the phone. Very durable. I upgraded from an iPhone 7 to a 12 and I have little hands haha. Overall the design and color of the case outweigh the slight slipperyness and I'm keeping it. I got the green color and it's so unique and pretty

Thumbnail of user pauls1611
GB
1 review
0 helpful votes
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December 17th, 2019

Received a faulty case (it was supposed to be magnetic but wasn't). When I brought this to their attention I was informed I'd have to cover shipping from the UK to the US to return it. How this is fair is beyond me!

Thumbnail of user blairw15
Texas
1 review
0 helpful votes
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January 17th, 2018

No phone number to call. Sent several msgs to correct their mistake of sending the wrong item. Their response was to return their miistake and me pay the shipping. Beware of choosing them for your purchases.

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Thumbnail of user emiliaw12
Pakistan
3 reviews
0 helpful votes
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April 21st, 2021

Text: Got a new iphone 11 so I decided to go with mybatt again since I had a great experience with my iphone 7 case. Case is well engineered and convenient with kickstand option. I am sure it will meet and exceed my expectations

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Thumbnail of user lal19
Colorado
1 review
1 helpful vote
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July 26th, 2019

I wish I could rate them a ZERO... Dont waist your time. I have been waiting over a month for my order. I ordered a GLASS screen protector mid-June recieved it in July BROKEN. I contacted the company by email (the only way you can contact them) explained to them it can in a paper unpadded envelope delivered by US mail. At first I thought they would remedy the problem as they replied they would resend it. I just gotthe replacement in the US mail and guess what... same paper unpadded envelope and suprise surprise it BROKEN.

Dont get me wrong, there's nothing wrong with sending it US mail. This issue is that they send them in a paper envelope as if they were mailing a letter to grandma. How in the ham sandwich do they expect it not to be damaged in delivery.

Thumbnail of user russellas
Arizona
5 reviews
6 helpful votes
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April 4th, 2022
Verified purchase

I bought two flimsy, non-protective cases from this site. The cases did not fit my phone as advertised at all, so I followed the site's instructions to return them. I paid for tracking which said that the items were successfully delivered to the vendor's address. After SEVEN WEEK, I did not see a refund, so I called the number on the site. IT WAS DISCONNECTED! I can't believe that someone operates this site, takes money, and does not refund for defective items.

Products used:
None

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Thumbnail of user maryb429
New Jersey
1 review
4 helpful votes
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April 19th, 2017

Ordered and they said it was delivered, it hadn't been. When I contacted them, they strung me along and then refused to refund my money or replace the order. When I went to the site, they had eliminated my info so I couldn't pull up the info on the order. Stay away from them!

Thumbnail of user amirk54
Pakistan
1 review
0 helpful votes
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April 26th, 2021

My 6c took Considerable Abuse and still Looks brand new When you Pop it Of the case. Now it belongs to my daughter, and of course, I had to buy the Mybatt case For my new phone 11. For what we use the mybatt case In conjunction with the glass screen Protectors. Great deal for peace of mind! I Never worry about my dropping phone

Thumbnail of user joyj112
Texas
1 review
0 helpful votes
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November 25th, 2019

I ordered new screen protectors for 2 brand new LG G8X Thinq cellphones. I didn't pay attention and forgot to include the "X" in the search bar. So I ordered the wrong size screen protectors. I emailed costumer service that I've received the envelope but didn't opened it because I would like to send the screen protectors back for a refund. After a couple days I've received an email back, stating I would have to pay for return shipping and they would charge me 20% restocking fee! I give you a good advice, spend your money elsewhere.

Thumbnail of user wallacem40
Tennessee
1 review
0 helpful votes
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September 24th, 2019

After months of fighting this horrible company, I NEVER received my item nor did I receive my money back through PayPal. DO NOT BUY FROM this company. It is a COMPLETE SCAM and will only rip you off. I hope they don't get any business after this because it's honestly pathetic. Ordered my son a phone case for his birthday, only to learn months later I'm never gonna receive it nor get my money back after his birthday already passed. Piss poor customer service and company overall.

Thumbnail of user nicolem1407
California
1 review
1 helpful vote
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June 18th, 2021

It seemed like a good case, but I was looking for something that wouldn't slip when holding it - especially when taking pictures. I returned it for that reason and bought a clear, cheaper, more grippy case.

Thumbnail of user marieg461
California
1 review
1 helpful vote
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June 18th, 2021

Got the case before I the new phone arrived. Compared to my previous case for the XR (Slim Shockof) this looks more refined. Not very bulky though, actually surprisingly slim. Not sure how well it really tects compared to other, more substantial cases (hence the 4 Stars). The design is more engineered with the frosted back and some technical looking design in the inner frame. Grip is nice and it feels solid and rigid. Will comment more once the phone arrived. UPDATE: I am positively surprised. After attaching the Shockof case to the phone I have to say it looks really sleek for a tective case. It seems sturdy enough to tect against common drops. It may not be the most tective case around. So if you are looking for something that withstands the most extreme conditions, you might need to look somewhere else. But for everybody else (me included) I expect this case to perform really well. I therefore upgraded my rating.

Thumbnail of user ryanh112
Pennsylvania
1 review
1 helpful vote
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April 3rd, 2017

I have been waiting a week have not gotten an email saying anything. Bank shows they took the money. Please let me know if anyone ever got something from them

Thumbnail of user kirstyh9
GB
1 review
1 helpful vote
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August 4th, 2017

Ordered and paid for item over 3 weeks. It's never been delivered. Have chased them up by sending 4 emails so far and nothing. Just silence. Shocking cowboy outfit stay clear!

Thumbnail of user jhonm87
Canada
1 review
0 helpful votes
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August 28th, 2021

Solid rubbery frame makes this a slim clear case with your color underneath! Extra protection on the corners. Super easy to put on and fits my oversized charger. Love it!

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Thumbnail of user sienaf5
Bangladesh
1 review
0 helpful votes
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April 26th, 2021

Pros: fits excellent Great protection Extremely affordable Cons: speaker cut-outs don't direct sound towards you. Which seems like a small issue but you really miss it when it's gone.

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Theod S.
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