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CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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Reviews that mention popular keywords

customer service (63) screen protector (45) phone number (18)
Thumbnail of user jashuaj
California
1 review
0 helpful votes
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August 10th, 2021

I was very happy to receive this case. It for my iPhone very well. I like that it is clear so I can see the color of my phone. Very easy to put on. I even ordered a second one for my husband.

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Thumbnail of user nichols8
New York
1 review
0 helpful votes
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April 18th, 2021

I love the case! Love the purple color! Feels good in the hand and protective. My only complaint is that the back (colored part) has the tendency to scratch easily. But other than that love it.

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Thumbnail of user debram1301
Ohio
1 review
0 helpful votes
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March 18th, 2022

PHONE CASE WAS NOT WHAT IT SHOWED AND THE DETAILS IT WAS SUPPOSED TO HAVE CREDIT CARD SLOT, CLIP SAID IT WAS 360 IT WAS 180 SWIVEL, SITE SAID IT WAS MAGNETIC ON THE CASE IT WAS NOT I DEFINITELY WANT MY FULL REFUND VERY UNSATISFIED FOR THE PRICE I EMAILED THEM ABOUT EVERYTHING LETS SEE IF I RECEIVE A RESPONSE ABOUT TO CALL MY BANK ALSO ITS NOT ABOUT THE MONEY ITS ABOUT BEING HONEST TO YOUR CUSTOMERS

Tip for consumers:
Don't bother

Products used:
Cellphone case

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Thumbnail of user davidm5807
Washington
1 review
0 helpful votes
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July 26th, 2021

I love how this phone case is lightweight and not bulky. It allows my phone to be able to charge on my car charging platform. Meets and exceeds my expectations!

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Thumbnail of user griffing2
GB
1 review
1 helpful vote
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February 16th, 2019

"Absolute $#*!e" the credit card slot isn't wide enough to fit a card in and if u put it in the long slot behind u can't close the case, it burnt well though when i threw it on the fire.

Thumbnail of user bettyc441
Georgia
1 review
0 helpful votes
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November 23rd, 2020

Great place to get phone accessories. All phone accessories quality is best and their service support good. Would highly recommended to everyone. Thanks!

Thumbnail of user ermam12
Spain
1 review
0 helpful votes
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April 20th, 2021

It protected my phone when I dropped it. But it feels bulky when I type. Great case. Very sturdy. Has held up well to drops. It is a little slippery in your hand.

Thumbnail of user jameso165
GB
1 review
1 helpful vote
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September 11th, 2017

Ordered iPad case, never heard another thing. Sent emails to company and DHL, the supposed carrier, never heard from them...
Credit card company refunded the money"...

Thumbnail of user scottb638
Georgia
1 review
1 helpful vote
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January 31st, 2019

I ordered a case for my mother when she upgraded her iphone and she wanted the same case she had (which i bought her from this company so, i was a repeat customer) and when i got the new case it wasn't what was advertised on the site. It was missing a place to insert a license or picture. I let them know and they wanted a picture of it. I replied saying "picture really"? It was $11.00 case and i had to be bothered with this? The reply was like no other i have EVER got from a company..."Yes, we require a picture (they could have stopped there and that would have been fine) if someone says something is incorrect. It is 2019. Snapping a photo of an item and sending it takes no more than a minute" - REALLY? I NEEDED TO BE TOLD WHAT YEAR IT WAS? HORRIBLE CUSTOMER SERVICE AND THIS PERSON SHOULD NOT BE IN THAT BUSINESS!

Thumbnail of user davids5786
Missouri
1 review
0 helpful votes
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April 19th, 2021

Best case I've owned. No screen protector on my iPhone 8 Plus for 3 years & never a scratch on my screen. I drop my phone constantly. Lol Now I have It on my iPhone 11 & still amazing.

Thumbnail of user pauld1949
Florida
1 review
0 helpful votes
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November 1st, 2021

Great case for not a lot of $. I wanted a clear case to show off the color I chose. Extends slightly above the screen to protect screen first falls. Does the job perfectly.

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Thumbnail of user thomasy162
Massachusetts
1 review
0 helpful votes
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August 6th, 2020

I cancelled my order and they evidently sent it when I was waiting for a refund. Sent the order back and nothing. No refund, not return calls, or return emails. SCAM!

Thumbnail of user mariew297
Arizona
1 review
0 helpful votes
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March 28th, 2021

Son loves it! Very good case works super good I had dropped my phone the other day and it didn't brake thankfully I had this cover on I really like it.

Thumbnail of user boyern
Singapore
1 review
0 helpful votes
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April 20th, 2021

Great case - highly recommend - but you may also want to get screen protector. Case does provide a raised front to help protect screen but nothing is covering the actual front screen.

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Thumbnail of user melissaw1021
Bangladesh
2 reviews
0 helpful votes
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June 4th, 2021

Very stylish and seems to be tective quality case for those who want style and section. Very nice quality. Slim, with enough support in the right places.

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Thumbnail of user louisf127
Montana
1 review
0 helpful votes
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April 18th, 2021

Paired with a glass screen protector and has worked great! Case is a great fit and very durable. Easily presses volume and lock keys. Great deal for money!

Thumbnail of user pauld1675
GB
1 review
0 helpful votes
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April 23rd, 2021

The best of the best. Protects your phone. Love it very durable great price! Perfect. As described. Stand works great for watching videos or movies. Love the color!

Thumbnail of user gerardoa51
Oregon
2 reviews
1 helpful vote
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July 26th, 2021

This phone case is great! It fits perfect on the phone and is very study and a shiny clear look. It is excellent for the price as well. I would buy it again.

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Thumbnail of user isisk7
New York
6 reviews
1 helpful vote
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August 26th, 2021

I really enjoy this case its very snug on the phone and has a good lip to protect the screen the clear really shows off the color of my phone I definitely recommend this case!

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Thumbnail of user ikj2
New Jersey
1 review
0 helpful votes
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August 8th, 2021

I like everything about the case except the weight. It tends to weigh down the phone Pro a bit. Other than that, it's a great case. I recommend it if you down mind a little extra weight.

Thumbnail of user pamelac845
India
1 review
0 helpful votes
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March 24th, 2021

So far so good... I never drop my phone so I won't know about the impact strength, but I think it would protect the phone from a pretty good fall. Perfectly priced!

Thumbnail of user tommieh47
Japan
1 review
0 helpful votes
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April 19th, 2021

I have dropped my new phone many times and not even a scratch! The case is sturdy and practical. It protects my phone and is attractive. Everything I wanted!

Thumbnail of user shelleyb198
RU
1 review
0 helpful votes
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March 28th, 2021

Good quality. I bought this for my teenage son's phone and he loves it. It looks great on his phone. The grip on the sides is great, and it seems it will provide great protection if he drops it.

Thumbnail of user lindsayw124
Spain
1 review
0 helpful votes
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March 21st, 2021

I bought this for my teenage son's phone and he loves it. It looks great on his phone. The grip on the sides is great, and it seems it will provide great protection if he drops it. *fingers crossed

Thumbnail of user johnsonc46
New York
1 review
0 helpful votes
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April 18th, 2021

This case fit my I Phone 11 perfectly. Sturdy and all the openings are in the right spots. This is the best phone case I have had. Excellent price and features.

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Theod S.
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