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CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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Reviews that mention popular keywords

customer service (63) screen protector (45) phone number (18)
Thumbnail of user rickh68
Tennessee
1 review
2 helpful votes
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March 16th, 2016

Took forever to get here (I could have driven my golf cart from Tennessee to California in the time it took to ship) when the cases did arrive, one worked, and one wasnt ever close. Oh but dont try and get a refund or a new case, you are more likely to win the Powerball twice in a row. I have never delt with any company so unprofessional.

Thumbnail of user michaelj1864
Bangladesh
1 review
0 helpful votes
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July 11th, 2021

I got this case for the phone. I didn't want to spend much. I just needed something until I could decide on a long term case. This one fit my needs. My only complaint is the buttons weren't as tactile with this case. You had to push a little harder than I would have preferred, but for $10 it's a good case.

Products used:
Cosmetic

Thumbnail of user angelaf365
GB
1 review
1 helpful vote
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July 6th, 2020

Like an idiot I ordered online on 14 June 2020 after registering and creating a log in. On accessing account it stated item shipped - now cannot access account or get a response from seller. Apart from credit card statement, I have no proof I ever ordered. Live in UK and thought delay could be due to Covid-19 pandemic but have now come to conclusion I have been scammed!

Thumbnail of user markb3290
California
1 review
0 helpful votes
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August 24th, 2021

I love this phone case it is so lightweight so it does weigh down your phone but it also raises above your phone screen for that added protection! The clear cases looks so cute on any phone and it isn't glossy to avoid glares! I love it so much!

Thumbnail of user ericf199
New York
1 review
1 helpful vote
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March 24th, 2019

The cable stopped working after a week.

I ordered a case, a protective glass, and recharge cable.

The glass did not fit, thought they replied and insisted it did fit, even after we exchanged a photo. I had 3 people try to make it fit, and non could agree with Cellphone

Thumbnail of user cherig49
Washington
1 review
0 helpful votes
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April 20th, 2021

This case is the second one I bought after a year just bc I wanted it a new one. The old one was still good but I preferred to get a new one. I like the it protects my phone from the many accidental drops and it looks good. I would recommend this case to anyone who asks.

Thumbnail of user georgec526
GB
1 review
0 helpful votes
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December 21st, 2019

I bought a case for my iphone 7 and when it eventually arrived I was disappointed.:-
1. The case was a bad fit. 2. The phone does not shut down when the flap is closed. 3. The button on the side to shut the phone down doesn't work. To be fair they answered my e-mail quickly but were unhelpful saying "Return the item if it is faulty but you have to pay return postage and there is a 20% restocking fee". I live in the UK so returning the item is a no go. The item wasn't expensive but it does not match the description on their website so I was miss sold this item. Wish I had read the reviews before buying.

Thumbnail of user mariat901
Bangladesh
3 reviews
1 helpful vote
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June 19th, 2021

This case fits my phone perfectly. I'm normally against cases unless it's purpose is to hold a lens. But I've decided to start using a case full time on this phone. The case feels good in my hands. The back is not as translucent once it's on the phone. Back tap works through the case. The sides are firm but have enough give to vide cushion if my phone gets dropped.

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Thumbnail of user jhonc35
District of Columbia
1 review
0 helpful votes
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July 29th, 2021

The clear case is sturdy and is a good deal for the price. The original Apple clear case us $49 which is very expensive. This case is comparable to original Apple case. I would prefer cut out for volume and power buttons like it has for silent mode button. Overall a good purchase.

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Thumbnail of user suec128
GB
1 review
0 helpful votes
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February 10th, 2018

Got a case for my phone which wouldn't turn on once inside the new case, so I requested a free return. Was told they never provide return labels... so I am obviously expected to be out of pocket for a defective item!

Thumbnail of user cynthiae432
Germany
1 review
0 helpful votes
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April 20th, 2021

Best phone case. I had one on my iPhone 6 for years and it kept my phone in perfect condition. Even though I am clumsy, and it hit the ground often, nothing cracked or scratched. So when upgrading my phone, I made sure to buy the same case again. And the addition of the kickstand is great!

Thumbnail of user jerim9
Alabama
1 review
1 helpful vote
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September 11th, 2017

I ordered 6 charging cords for my family's Apple products. Within 2-3 weeks of purchase, 4 of the 6 no longer worked. Now 6 weeks after purchase, NONE of them work. I have sent the company about 4 emails and only 1 was returned. I sent them the information requested and got no response. I WILL NEVER order from them again!

Thumbnail of user danielc2454
Florida
1 review
0 helpful votes
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June 4th, 2021

I love the sturdiness and the integrity of this iPhone case. I just purchased a phone recently and didn't want anything that is bulky for also is resistant to when I drop my phone. I came across this on cellphonecases.com and I'm glad I paid more for it than another competing brand.

Thumbnail of user gregoryh789
Florida
1 review
0 helpful votes
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October 28th, 2021

Ordered a flip case that said it would fit my new Galaxy S21 phone. Case did not fit and was not even a flip cover. When I returned the item (at my expense) for a refund, they had the nerve to charge a restocking fee. Never again!.

Thumbnail of user alexj585
Bangladesh
1 review
0 helpful votes
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June 6th, 2021

This phone case is great! Fit perfect and great colors to choose from. The color is awesome, and it feels so great to hold. It's soft yet durable and it feels nice in the hands. I ordered another case after this, but this one is superior.

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Value
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Thumbnail of user juanr266
Florida
3 reviews
0 helpful votes
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April 14th, 2020

I bought a screen protector for my Galaxy S8. The screen protector made the phone lose sensitivity to the screen. I requested a refund. But It was not granted. They said that they only refund Items that are returned in perfect condition. They don't refund if the item is used or defective.

Thumbnail of user bobbiec97
California
1 review
0 helpful votes
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November 19th, 2021

Most of the reviews I saw were for the clear cases. I purchased the metal gold case and I love it. It fits perfect the color is perfect and buttons function properly. I purchased both the all clear case and gold, that said the gold has less of a lip to protect screen and camera from front face falls or camera cracks than the clear. Gold case also bends well and easy to put on the phone.

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Thumbnail of user ameliah117
Illinois
1 review
0 helpful votes
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August 1st, 2021

I have ever bought! It is thin but durable, super easy to hold and makes my new phone look so nice and shiny! I haven't noticed any discoloring which is rare for a clear phone case. It's perfect and I couldn't be happier!

Tip for consumers:
I think now is everything very good.

Products used:
Everything

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Value
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Thumbnail of user madelonc5
District of Columbia
1 review
0 helpful votes
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October 9th, 2021

I needed a case for my iPhone 12 fast. This little case is comfortable, efficient and it fits perfectly. It has holes for all the buttons on my iPhone 12. Update: I had ordered another case and it was taking too long to arrive; that is why I ordered this case. After I received the other case, I didn't like it nearly as well as this little flexible $9.99 iPhone 12 case. I am keeping it and loving it.

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Value
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Thumbnail of user angeld106
Texas
1 review
2 helpful votes
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July 18th, 2020

Do not order from this site. I ordered a case for my galaxy 9 plus. I was not sent the case pictured for my order. Then they say they charge 20% restocking charge. With that and pay for postage it is just not worth it the trouble. I ordered directly from otterbox and got what I needed and shipping was faster. Now I am stuck with a case I will never use! The 1st pic is what I received. The 2nd pic is what I ordered!

Thumbnail of user sallys451
Pakistan
1 review
0 helpful votes
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April 24th, 2021

This is a well made nice looking sturdy, protective case but it is the first case on any phone that I find the buttons hard to press. I think it is the design as you have to press into the hard plastic of the case to activate the button.

Service
Thumbnail of user dianap497
Washington
2 reviews
0 helpful votes
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August 10th, 2021

I purchased this for the phone and am pleasantly pleased. It's simple-- does the job of covering the phone and prevents the camera from touching the surface. The sides are smooth and when I touch the buttons, the phone responds accordingly. I recommend this phone and it is an ideal clear case.

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Thumbnail of user phyllisg205
Colorado
1 review
0 helpful votes
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December 10th, 2021

This case fits my new phone, is not to bulky and lets the color of my phone show. I like how it feels grippy and not too slick and not terribly hard to put on and take off. Time will tell if it yellows but so far so good.

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Thumbnail of user jhona30
Germany
2 reviews
0 helpful votes
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July 19th, 2021

This phone case works great. The fit on the phone is perfect. The buttons are easy to access with this case. I like that my phone feels protected. The clear is perfect so I can still see the actual color of the phone. I would purchase again.

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Thumbnail of user isabela114
California
1 review
0 helpful votes
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June 4th, 2021

It's a good product. The case makes the phone feel a lot bigger than what it really is, but I like it because I fee like it gives section to the phone. Having the option to change the color of the buttons is also cool.

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Theod S.
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