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CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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Reviews that mention popular keywords

customer service (63) screen protector (45) phone number (18)
Thumbnail of user petez15
Oregon
1 review
1 helpful vote
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May 8th, 2020

Worst customer service. Wrong product, lousy quality and super rude! Mean emails and refuse to help customers. Better Business Bureau id investigating them. Stay Away.

Thumbnail of user andrewl1188
India
1 review
0 helpful votes
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April 20th, 2021

Lightweight and still protects. Great case! Very happy with this purchase! Def would recommend. You will need to purchase a screen protector separately.

Thumbnail of user kathyb935
Romania
1 review
0 helpful votes
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March 21st, 2021

Fits very well feels good in your hand can use any type of charging cord. Most cases scuff change color with wear and tear this one seems to hold up very well

Thumbnail of user marteng2
Pakistan
1 review
0 helpful votes
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April 26th, 2021

: Absolutely love the case honestly and I don't usually leave reviews. Excellent case for 18$ if you're looking for an edgy look on your iphone 11, great purchase, thank you!

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Thumbnail of user jonyt2
District of Columbia
1 review
0 helpful votes
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August 28th, 2021

Love the fact that is it clear but also protects your phone. I have dropped my phone a few times and have not had any breaks, cracks, etc. I can charge on magnetic bases as well.

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Thumbnail of user zacharyh384
New York
1 review
0 helpful votes
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August 23rd, 2021

SURVIVED MOTORCYCLE CRASH. I landed on my right side, with phone in my right pocket. I slid 35 feet and ripped open my pants entirely on my right leg, this case not only protected my phone but maintained the safety of my thigh from road rash. I'm still using the case because it's awesome just a little rough to touch on the back side. It saved my left and phone from severe damage

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Thumbnail of user cathys554
Brazil
1 review
0 helpful votes
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April 20th, 2021

Great iPhone case. There is nothing to dislike about it. I've been using it since the iPhone 11 came out and so far it's protected my i phone from drops. Would likely buy it again.

Thumbnail of user jimh1200
California
1 review
0 helpful votes
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November 15th, 2021

I bought 2 cases for my cellphone and one of the cases broke when it was shipped to me. I tried to contact the company, the phone number on the website does not work, no voicemail and no person to contact. I think they only respond to email, I tried to process a return, the site asked to upload a photo of the case. I tried several times and it said the file was too large. I contacted them through email and the person was very rude, I tried to explain that the site wouldn't let me upload the photo. I drove up an hour and a half in traffic to Chatsworth from Long Beach to talk to an employee, their address is a UPS store/mail box that they use as their address. No one at the UPS store could help me?
I will Never buy anything from Cellphone cases in the future.

Tip for consumers:
Do not buy from this scam company ever.

Products used:
Cellphone cases

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Thumbnail of user abigaila137
New York
1 review
0 helpful votes
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January 9th, 2022

It's pretty good but when it came it had some scratches on it. Great case for the price. Very sturdy and has yet to show signs of yellowing like many other clear cases I have had in the past.

Thumbnail of user jamesr3854
California
1 review
0 helpful votes
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August 26th, 2022

Ordered cases fot s21 5g but they were for a smaller model didn't fit my phones. Tried getting a hold of them no response and their phone number is not working. Went to BBB and they just informed me the no one has responded to them. Ihad good luck with ordering screen saver so i decided to try their cases that didn't work out so well. Good luck on trying to return to get the order fixed.

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Returns
Thumbnail of user somep2
Canada
1 review
4 helpful votes
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January 11th, 2017

Sill waiting on my order. Oh and they are not who they make themselves out to be. Based in California only with cheapest/slowest shipping they can find.

Thumbnail of user hannahd188
Texas
1 review
0 helpful votes
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August 23rd, 2021

Excellent product and very well made. Came fast and look great!
Happy with my order thank you so much for the fast delivery!
Thanks guys! Highly recommend..

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Thumbnail of user ferdinandd12
Germany
1 review
0 helpful votes
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March 28th, 2021

I was very surprised to see how strong and well made this case is! I will definitely buy another one in the future and recommend it everyone! Very happy with my purchase!

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Thumbnail of user cg185
Canada
1 review
0 helpful votes
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September 30th, 2018

Not even one star.

Big mistaking ordering from them. Can't get in touch with customer service via email. Please don't order from them. Save your money.

Thumbnail of user susanb3005
Texas
1 review
0 helpful votes
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March 28th, 2021

I really like this case. It is strong and durable without being bulky. Nice color and feel. I think it gives adequate protection for normal daily use. Thank you very much!

Thumbnail of user geraldg240
Romania
1 review
0 helpful votes
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April 24th, 2021

So far, so good. I come from the land of Otterbox Defender, but as I have to carry two phones (this being my work phone), I needed something a little slimmer.

Thumbnail of user belals3
Florida
1 review
0 helpful votes
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April 21st, 2020

It has been 5 days since I ordered my phone case and I have not received it or received even and confirmation email from the company I have tried to call them and didn't have a phone number I want to send him an email it's been 48 hours and haven't received a response from them back.

Thumbnail of user donnak1144
New Mexico
1 review
0 helpful votes
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December 10th, 2021

I bought iPhone 12 pro pacific blue and this case is shiny and very solid. It has a great feel and looks really good. It's thin but the rim is high enough for the protection!

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Thumbnail of user sonyaw89
India
1 review
0 helpful votes
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April 18th, 2021

Great fit, love the little stand so I can set my phone down and be hands free. I have dropped my new phone many times and not even a scratch! Highly recommended them to everyone.

Thumbnail of user nicolee228
Canada
1 review
0 helpful votes
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June 12th, 2020

I ordered 3 cases said they delivered to me May 14 its June 12 and I never got them tried to contact them but they wont respond... Don't use this site ever what a scam

Thumbnail of user jamesw3413
Georgia
3 reviews
2 helpful votes
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July 6th, 2021

I was not happy with my order! I called 3 times, with no response! They screwed me out of 30$, for a very low quality case! Go to amazon, they have way, way, way better prices and quality!

Tip for consumers:
Do not ever buy from these liars!

Products used:
None! Very low quality!

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Value
Shipping
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Thumbnail of user andrews1953
Arizona
1 review
0 helpful votes
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October 27th, 2021

Super clear, sturdy and easy to use. I was afraid it would scratch my new iPhone but it didn't. Whew. It's a very good case and it's not heavy either.

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Thumbnail of user steves1492
Canada
3 reviews
0 helpful votes
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August 1st, 2020

I ordered a case, took 3 weeks to arrive, had to return it, 6 weeks later they claim they did not receive it.
As I sent it airmail, I find that hard to believe.
I wish I had searched reviews before I orderred from them.
Terrible communications, bad attitude.
They might as well have pulled a gun and stolen my money, obviously a rip off company.
DO NOT BUY FROM THESE GUYS

Tip for consumers:
Never, Never, Never use these guys

Products used:
purchased locally, from a "reputable" vendor

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Thumbnail of user lauriee15
Ohio
1 review
2 helpful votes
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April 9th, 2018

I ordered a cell phone case and the sent me the incorrect one. I mailed it back, asking for a refund or the correct item. I did not hear from them. I emailed them and they replied asking for the tracking number. I had not kept the receipt. Finally, TWO MONTHS after sending me the wrong one, I received a refund LESS $3.

DO NOT BUY FROM THEM!

Thumbnail of user ambers478
Bangladesh
1 review
0 helpful votes
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April 18th, 2021

Mybatt cases are undoubtedly the best. Great value of your money. I highly recommend mybatt case for iPhone 11. Easy to install and extremely durable, five stars.

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Theod S.
Typically does not respond to reviews

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