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CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.
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At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.
I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.
Cellphonecases.com advertised a case that I bought as a hybrid case. However, the tuff company that makes the case does not list it as a hybrid case. Nor did it say hybrid on the packaging when I received the case. The packaging was also very sparse... not like I'd expect from a new Tuff case, so I think perhaps Cellphonecases sent me one someone returned without packaging that was supposed to be inside the box shell. Also, the case does not work properly on my phone. The buttons won't work with the case on even though it is listed as the proper case for my phone. I call that defective! However, Cellphonecases won't honor a return for a defective item. (Check Better Business Bureau, you'll see many situations like mine.) They want me to pay the return shipping and a 20% restocking fee. Together, that's almost as much as the case cost. When I try to question them about it, they won't respond to me. Their last response was to ask my phone model #. I told them my model number on Sept. 15. But the company won't respond. It is now November and no response ever since I told them my phone model # which they asked for but did not respond to.
WOULD GIVE ZEO STARS IF I COULD
We orders two cases for our new Samsung s9. The order took forever to finish processing. When one of the cases was on back order they just cancelled sending me only one case. How is this acceptable. My second case arrives and is not what was described. It was flimsy and would not protect anything. Their cases are plastic junk. Returned for a 100 percent refund because that is what the website say got charged restocking fee. ADVOID THIS SITE LIKE THE PLAGUE
These are actually emails... I strongly recommend just simply try to contact there customer BEFORE you make a purchase with this company!
Ryan, 03 Jun 11:50
Well... I received a case . Wrong color and no charger?
Sent from Yahoo Mail on Android
Look... to whom ever is incharge,
I tried to be pleasant with the first two emails and phone calls, and you respond with this. Now I've paid you in full for two products that according to my records shipped are where delivered (not the case). So here's what's gonna happen now... refund me for the complete order I DIDN'T receive and send me a return label for the wrong item you shipped and will purchase them from your competitor. Don't advertise what you don't have and never ask a customer to pay more for what they didn't receive!
Ryan
It is now June 27th and I still have not received my charger and or a refund of payment! I will continue to let as many people know how PunkCase runs there business until this matter is resolved.
Best of luck,
Furious Customer
Tip for consumers:
Buyers beware: What "they" send is what you'll get.
Products used:
At this point.. just the case. Note: echos when not on speaker or Bluetooth
It is impossible to contact this company by phone and emails are seldom answered. When I had trouble receiving my case there was no one to speak to about this. Avoid this company!
I love the fact that the case is crystal clear, I can show off my new phone. Is sturdy enough but not bulky or cheap looking. The price is good too. I will recommend this product.
Feels sturdy. The color is bold. It has been protecting my kid's phone very well. Good quality. And the little stand design in the back also is very helpful.
Got for my wife. Always a great case. Had one for a different phone. Perfect gift for my daughter's new IPhone 11! Arrived on time, very pleased with purchase.
The case arrived on time. Fits well on iPhone 12 Pro. Looks great and sturdy. I would recommend it if you are looking for a clear cover for your iPhone 12 Pro.
I start with the fact that their only marketing tactic they use is free shipping. Well I would love to have average of less than 10 dollars paid but didn't have to wait for weeks. The 2nd and most important issue if there is a bad design, they use the excuse of used item that they are not gonna refund you plus they will take the possession of the item you paid for. Legalized rip off! They don't care if they carry items with bad design that jeopardizes a 1000 dollar cellphone. Mine the edges of the case was below the screen height which is subject to crashing the display if it falls face down. What kind of protection is that?! They also have 20 percent restocking fee even if your item is unused. Also you need to pay for the shipping back and if you want exchange pay again for shipping the new item. All in all they are miles and miles behind an average service quality you get from places like Amazon. I mentioned "Not ethical" because they intentionally not reveal drawbacks mentioned above and customer finds out when they are already roped in!
Very shady company - Take a look at Better Business Bureau's website and do a search -- even BBB doesn't get a response from them! I received the wrong cellcase so returned it and requested the correct case, and paid for return shipping, including a letter with the exchange item details. 3 weeks went by, nothing, so sent them a status inquiry. They responded that they shipped it. I stated I didn't receive it and asked for tracking #. They replied they don't do tracking but said they would send out another, and even went further to say they would provide tracking info with the next supposed shipment. 2 weeks went by, nothing again! So I sent another inquiry, they replied by saying they do not have tracking info. And basically pushed me under the rug... I got taken! **SAVE YOURSELF A BIG HEADACHE - TAKE YOUR BUSINESS ELSEWHERE**
My husband Had to get a new iPhone because his SE iPhone died. He was concerned about the size of the new phone already so he was slow to choose a case. I found this one and he Loves it!
Fit great. Good looking case. The case does not interfere with buttons. Feels very sturdy but not bulky. Paired with a glass screen protector and has worked great!
It's a perfect fit for my phone! Very well made and super light so as to make the iPhone feel very light. Quality seemed very good and strong considering how light it is. Packaging was very good.
They removed $11.99 on 1-1-16 and on 1-6-16 returned $0.00 after I contacted them all I got was transaction was declined but my statement showed they removed the money but didn't put it back
Bought this case to replace my expensive, bulky otterbox and I love it. It offers great protection and the design is a lot sleeker making it easier to hold and put in a pocket.
My wife purchased cases here and they still haven't arrived. She asked them and they emailed her with an attitude, she has a right to know when her cases will come she did pay.
After I bought this case I bought one for my dad because we both got new phones and this case was perfect! Great quality for a great price! Will definitely buy another color soon.
Tip for consumers:
I think very helpful.
Products used:
Everything...
Perfect case and the cool colors buttons make amazing this case, my new iPhone is full texted, can't ask for more, the only issue was the delivery. Highly recommended this case
I really like the look and feel of this case. I purchased the rose gold color which looks classy,. The case is easy to grip, feels durable but is not bulky.
Love this case! Very clear and protective! Amazingly lightweight! Love that it has the edge m borders so that if it falls, it protects the screen more! Not bulky at all!
This company is nothing but a scam and ripoff. DO NOT WASTE YOUR TIME AND MONEY just to be frustrated. I'm going to law enforcement to see if I can bring any type of consumer charges and seeing and attorney to see if I can sue these people. It wasn't much money on my part, but if they rip off just a fraction of the people that order then JUSTICE is in order. TERRIBLE company, shop any place but this place. These folks may think its funny to rip people off but with me personally, i have the resources and time to make their lives miserable... Hoping I can sue them or (BETTER YET) have a U.S. attorney agree to purse these people for wire fraud, fraud, and about 20 other federal statutes they can be charged under. The owners behind this company may think they are cute and funny but I predict right here, today, that they have NO IDEA WHATSOEVER that ripping me off for $14.03 could possibly lead to over a decade in federal prison for them.
I will keep the readers updated on my progress.
I dropped my phone a few times with the case on AND MY PHONE HAS SCRATCHES EVERYWHERE. I know the case does not make your phone indestructible but I thought it would at least not get scratches from the light throws of life...
Excellent product, very slim and fitted, perfect for my new iphone 12pro! The quality of the material is durable, and not thin+flimsy like some of the other cases out there. HIGHLY recommend!
You definitely get your money's worth with this case! It fits great, light, easy to hold, and I've dropped my phone so many times and it has protected my phone sooo well!
Products used:
Jackets
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