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  • CellPhoneCases

CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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Reviews that mention popular keywords

customer service (63) screen protector (45) phone number (18)
Thumbnail of user ashleyj443
Bangladesh
1 review
0 helpful votes
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August 1st, 2021

The phone case is really good it stays clear and it's really good quality! It has saved my phone from breaking many times. The case is not too bulky but it is good enough to protect your phone.

Products used:
cosmetics

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Thumbnail of user charlottec174
Canada
1 review
0 helpful votes
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June 18th, 2020

I ordered an iPad case, order was confirmed online. Money was charged to my credit card. Waiting about 5 days no confirmation or shipping email. Went to find the order number unable to locate, search the product I ordered, out of stock. No replies to my emails no refund, now I will have to go through my credit card company

***** DO NOT BUY FROM THIS SITE***** RIIIIPPPP OFFFFFF

Thumbnail of user jasona712
Washington
1 review
0 helpful votes
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June 13th, 2021

This is the second time I ordered this case. I loved it so much, i ordered it for my son too. Light weight, durable and sturdy. Love it, highly recommend!

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Thumbnail of user peterh1080
California
1 review
0 helpful votes
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November 28th, 2020

Keeps phone safe from damage from drops. But adds heat to phone. Retains heat. So takes longer to cool. Especially in high temperature days. So keep in cool area.

Thumbnail of user melissaw698
Massachusetts
1 review
0 helpful votes
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November 28th, 2020

Would advise spending more money to get a better quality case. Case is okay, seems strong I suppose but not that high quality. Would advise spending more money to get a better quality case.

Thumbnail of user wilfordb26
New York
1 review
0 helpful votes
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October 25th, 2021

Works great! Fits perfect on my iPhone 12. Just got this case for my new iPhone 12 Pro. It's a perfect fit and feels great on the phone. Looks great and feels durable.

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Thumbnail of user brianv142
North Carolina
1 review
1 helpful vote
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June 20th, 2019

I ordered a case on 6/14 emailed them on 6/18 they said it was shipped on 6/17 checked with DHL they said they only have a electronic notification of a package but no package there yet so i emailed CellPhoneCase again they gave me a line it takes 24 hours for package to get out and 2 to 4 days to delivery its now 6/20 DHL emailed me the package is there now and will be here on 6/22 ok so i ordered it on 6/14 it got to DHL on 6/19 but was shipped on 6/17? Never again my wife ordered her case from another place in UT on 6/14 and had it on her phone 6/17 at 6pm

Thumbnail of user barbaraj932
South Africa
1 review
0 helpful votes
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April 20th, 2021

I drop my phone Alot and this really helps with protection! It has been protecting my kid's phone very well. Good quality. And the little stand design in the back also is very helpful.

Thumbnail of user williamsmakew2
Nevada
1 review
0 helpful votes
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February 1st, 2022

The case is really sleek and conforms to the phone perfectly! High quality and affordable too! The case is really sleek and conforms to the phone perfectly!

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Value
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Thumbnail of user richarda1839
New York
1 review
0 helpful votes
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January 12th, 2022

The case is really sleek and conforms to the phone perfectly! High quality and affordable too! The case is really sleek and conforms to the phone perfectly! High quality and affordable too!

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Value
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Thumbnail of user wootenb
Australia
1 review
0 helpful votes
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May 16th, 2021

It works well with the phone. Took a minute to install the extra color side buttons but it fit well. Too early to really judge sturdiness and durability since I only had it for a few days.

Thumbnail of user jhonm88
Bangladesh
1 review
0 helpful votes
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August 28th, 2021

This was reasonably priced. The case was new and the color is clear as described... This was reasonably priced. The case was new and the color is clear as described.

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Value
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Thumbnail of user gilln
GB
1 review
3 helpful votes
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February 23rd, 2016

Cases do not fit the specified piece of equipment, customer service is non existent, you fill in online form your response comes from a complete & utter idiotic muppet.

Thumbnail of user carolynb783
Canada
1 review
0 helpful votes
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April 18th, 2021

Absolutely great phone cases! Perfect gift for my daughter's new IPhone 11! Arrived on time, very pleased with purchase. Highly recommended to friends and family.

Thumbnail of user juliod42
Florida
1 review
0 helpful votes
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June 16th, 2020

Order # ******* I purchase a phone case and when need it to returned because it was the wrong item and sent several emails to customer service never got an answer from the company Don't buy from them the customer service is terrible and you can not return an item even if the item is the wrong one I will give them 1 star because it is not possible to rate it less
JCD

Thumbnail of user lucindaw6
Missouri
10 reviews
7 helpful votes
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May 22nd, 2018

I ordered two chargers from cellphonecases.com on 4/24/18. I paid for both using PayPal and made two separate transactions. Both orders were just $4.99 each. I received one order within a week. I waited several days and never got the 2nd charger. I went to the website to track my order. They only had record of one of my orders. I was smart to pay with PayPal because they had record of my payment. Cellphonecases.com does not publish a phone number. I filed a complaint with PayPal stating I needed my money back so I could reorder the item. Cellphonecases.com did not respond to the PayPal complaint so I had to escalate it to a dispute. Still no response from cellphonecases.com. I thought they would refund my money right away so that I could reorder but they didn't. It took until May 22,2018 to get my money back through PayPal. I will not order from them again. Also the charger I did get did not fit my iPad. The website said it would fit my iPad. It probably would have cost more to ship it back than the $4.99 item cost so I kept it. So I'm still out $4.99. I will not be ordering again. Based on reviews from other customers I will probably just run into more problems.

Thumbnail of user sharonj304
Minnesota
1 review
0 helpful votes
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April 8th, 2020

Ordered a case for iPhone 6s and was sent iPhone 7 case. They replied the iPhone 7 case fits iPhone 6s. NO IT DOESNT. I can send back with postage paid by me and my refund would be reduced 20% for restocking. They made the mistake and they are making money on it. What a racket. DONT BUY FROM THIS SITE.

Thumbnail of user ameliah107
Bangladesh
1 review
0 helpful votes
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May 15th, 2021

An awesome case for the phone/12. Feels good in the hands and tects the phone nicely. The cutouts are nice too; all the buttons, ports, holes, etc are easily accessible. Highly recommended!

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Thumbnail of user kenjit5
New York
1 review
0 helpful votes
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May 30th, 2021

Great looking case. Low file, feels thin and lightweight and fits well in your hands. Interchangeable volume and power buttons are fun. Overall, it's a great tective case.

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Thumbnail of user lorettag114
North Carolina
1 review
0 helpful votes
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August 11th, 2022

The camera protector for my new Samsung A03s was too small for the phone. Never got reply from CS. Online description was inaccurate about product fitting my model.

Tip for consumers:
Don't believe the online descriptions, be prepared to waste your money, cannot get anyone on phone or text or email.

Products used:
None

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Value
Shipping
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Thumbnail of user abigails144
Armenia
1 review
0 helpful votes
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April 20th, 2021

I ordered the mybatt case un gun metal for my new iPhone 11. I really like it. The iPhone fits perfectly and the case is sturdy enough to protect it through rough conditions.

Thumbnail of user deboraht1460
Washington
1 review
0 helpful votes
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May 7th, 2023

Sent me a cheap rubber case when I ordered a magnetic with a kickstand...emailed you...no response...you took my money...I ordered a case from someone else...would never recommend you to anyone

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Value
Thumbnail of user rheannae
Pennsylvania
1 review
0 helpful votes
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April 22nd, 2021

I've had an Otterbox Defender, Commuter, and Symmetry in the past, and the quality, fit, and design of this case is up there with any of those. The little kickstand is the cherry on top!

Thumbnail of user ashleyr278
Washington
4 reviews
1 helpful vote
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April 17th, 2021

It was just right for my son to use on his phone and is easy for handle and doesn't slip in hand when holding it. It is used to put on my sons iPhone 11 to protect it from scraches and or damage

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Thumbnail of user jakea97
Virginia
1 review
1 helpful vote
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June 18th, 2021

I am really liking this design! It's smooth and feels sturdy. I have used mybat cases in the past and I am sure this one won't disappoint for the new iPhone

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Theod S.
Typically does not respond to reviews

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