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CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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Reviews that mention popular keywords

customer service (63) screen protector (45) phone number (18)
Thumbnail of user nicholasv66
Missouri
1 review
2 helpful votes
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June 26th, 2020

Points to ponder,
1. They do not respond, period.
2. They ship things postage due. (They can't figure out postage rates.)
3. They hide behind Paypal to deny claims.
4. Google their BBB rating it is bad.

Thumbnail of user theor20
Michigan
1 review
3 helpful votes
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January 26th, 2016

I ordered my case on Jan 15,2016 and finally recieved it eleven days later. Rome was built in less time. The case does not fit snug, there are gaps and the case is warped, which makes the phone inoperable if fitted with this case. Will never order from this store again.

Thumbnail of user davido1196
GB
3 reviews
0 helpful votes
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August 23rd, 2021

Got a pacific blue phone pro that I wanted a clear case on to show off the color. This one was a great price and a great value for the case. Is it the thinnest one out there? No but that's ok by me. It has slightly raised edges to give extra protection. It shows no signs of yellowing yet after a month so far. It's been a great case for the price!

Products used:
Everything

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Thumbnail of user bryank185
GB
1 review
0 helpful votes
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May 16th, 2021

I am a huge huge fan of the mybat phone cases. I'm someone who likes his phone cases very thin and minimal, and it needs to feel right in my hand. This case does that. Excellent case made by a company that has reached out to me several times to send me different samples of their phone cases. I would recommend these people to everyone I meet. Cant say enough great things about their product or customer service. 10/10 from me.

Thumbnail of user marciah202
Canada
1 review
0 helpful votes
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June 21st, 2020

Don't order from this company if you live in Canada. The tracking stopped once it arrived in Ottawa. I ordered a cell phone case May 8. It's now June 21 and I still haven't received it. I also have not received a response to my emails to the company.

Thumbnail of user matthewg921
Hungary
1 review
0 helpful votes
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March 24th, 2021

I have purchased this product before and just was looking for a new color. I had my other one over a year and after dropping my phone several times it only had minor dings and scratches here and there. Would definitely recommend if you are looking for a light weight case that offers all the protection larger ones do.

Thumbnail of user michelles2168
Louisiana
1 review
0 helpful votes
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May 20th, 2021

This is my second case I bought from them. I found the company on cellphonecases.com and read reviews when I bought my first case 2 years ago. I liked that one a lot, feels comfortable and holds up well. I didn't even look at other companies when I needed to buy another iPhone case.

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Thumbnail of user earlb170
Texas
1 review
0 helpful votes
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December 18th, 2021

Love my new clear case as it allows me to see the pretty royal blue iPhone I purchased. As a perk I can also place a picture of my kids inside the case and see that as well. Not as finger print resistant as I had hope for but as long as it protects the phone from drop damage I am happy. Would buy again.

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Value
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Thumbnail of user alexr936
Washington
1 review
0 helpful votes
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August 28th, 2021

Just received my case. For this price it seems to be a good worth of your money. It looks sleek and feels good in hand. I can not speak on its durability as I've had it for a limited time, but seems like a solid case.

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Value
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Quality
Thumbnail of user dennisc596
Brazil
1 review
0 helpful votes
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April 20th, 2021

Has protected my phone successfully after a few drops. Texture of the phone is quite slick but looks nice. No difficulty in putting on the phone. I would prefer buttons that weren't flush with the case however.

Thumbnail of user johnl2810
New York
1 review
1 helpful vote
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June 11th, 2020

I bought a Zizo bolt series military grade 22 foot drop tested case. My phone fell three Feet from the table to the floor screen on my brand new iPhone shattered. Zizo says they only offer warranty on the case and it didn't break so The best they could do is give me a credit for a new screen protector but I would need to pay $8 bucks for freight. I wish I had bought another outer box

Thumbnail of user lydias149
RU
1 review
0 helpful votes
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April 22nd, 2021

Wow, I don't understand how this case has protected my phone as well as it has. I've dropped it a countless amount of times. The paint/coloring scratches up and looks worn after just a short time but overall durability is very impressive and it's an extremely protective case for what it is.

Thumbnail of user teresar62
Australia
1 review
2 helpful votes
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December 7th, 2017

In Australia, said free postage. Didn't think I needed to wait over 14 days for this item to TO NOT ARRIVE. Website down, don't answer emails. Last tracking was someone over in GB (maybe Great Britain). Poor customer service, major scam of a company. Don't deal with them please..

Thumbnail of user cesarm26
Florida
1 review
1 helpful vote
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December 7th, 2016

This has been the worst... placed order and 7days later still not here! I am now convinced that any company that uses DHL for shipping method is asking for the worst customer satisfaction because they hand it over to the usps and it takes for ever... even paying an additional fee for two day shipping... what a JOKE!

Tip for consumers:
be in no hurry to get your order

Service
Shipping
Thumbnail of user es91
Georgia
1 review
2 helpful votes
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August 15th, 2018

This company is just like everyone says it is. I saw that they had a protector screen for my stylo 4 at a decent price, so I said that I'd give them a chance. The tempered glass protector arrived cracked. I sent a email to the service address the same day. They state that they will contact you within 24 hours... NOT! Don't waste your hard earned money on a degenerate company like this one. Don't be hard headed like me. I order you NOT to buy from this scam of a company.

Thumbnail of user jamesm4326
Arizona
3 reviews
2 helpful votes
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April 16th, 2021

This case was well worth for my iphone 7. But along with the case, I do recommend the screen protector as this does not include one. But reviewing just the case - it is superb, sturdy i have dropped the phone on concrete floor, granite and other hard surface, NO damage whatsoever. I is NOT a bulky case but yet it has a nice protection. Well worth the money.

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Thumbnail of user leond68
Illinois
1 review
3 helpful votes
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May 27th, 2020

I canceled my order within 10 minutes of placing it. They do not respond to emails (the only way to contact them) and then when finally got reply 3 days later, it was - sorry for the inconvenience we already shipped it.
Tracking number provided shown no record for this shipment and 8 days later no package from them.
Had to deal with my credit card to get my money back.
Do not use this vendor!

Thumbnail of user nonyab6
Arkansas
1 review
2 helpful votes
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December 8th, 2016

I ordered three charge/sync cables for iPhone with 30 pin connector. Ad copy, and order confirmation said they were 3 ft (the universal abbreviation for three feet) cables. They are all about 18 inches long. They work, and the shipping was very quick. Price was low, but I really wanted the three foot length. I can buy 18 inch cables all over.

Thumbnail of user sandrah1312
California
1 review
0 helpful votes
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April 18th, 2021

The case fits very well & is attractive & durable. If I could refine the design slightly I would add some medium/light texture to the sides where you hold it and add some kind of indentation/bump to the volume/power buttons. They are very difficult to find and you can't tell what end of the phone is up or down in your pocket.

Thumbnail of user sandraw153
GB
1 review
2 helpful votes
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March 22nd, 2018

The phone case was not as described in the advert, I emailed to return it as a poor quality item and just received a generic response. I will cost me more to return it that the case itself. They even charge a restocking fee of 20% which is a joke. The item is absolute rubbish. Do not buy anything from this company.

Tip for consumers:
Don't bother. No stars at all.

Thumbnail of user saml175
North Carolina
1 review
2 helpful votes
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March 17th, 2018

I ordered a case almost a month ago, paid extra for the two day shipping, still no case. I emailed them, they told me they would send another case and another tracking number within 24 hours, that was a week ago... Now they won't reply to my emails...

Thumbnail of user gregorya156
Texas
1 review
0 helpful votes
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September 6th, 2020

I purchased a screen protector that arrived with cracks. I wrote customer service the same. They responded asking what I purchased despite my order # being included. I replied and it's been a week and no further response and I am still within the 30 day return window.

Tip for consumers:
Their price point is average, go with a copy that gives better customer service. That is what will set them aside.

Products used:
Ordered from another company due to them nonresponsiveness.

Service
Value
Shipping
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Thumbnail of user navanan
New York
4 reviews
1 helpful vote
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May 16th, 2021

Solid, sleek, and durable case that will tect your phone well. But If you're hoping your Apple logo will show though the translucent back, don't. You have to put it under bright light to see it at all. Also, the back surface attracts and shows smudges really bad.

Thumbnail of user ruinso
Bangladesh
3 reviews
0 helpful votes
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June 9th, 2021

This is a great case. It goes on and off easily. I work in the field and this case has saved my phone multiple times. The plastic is starting to show signs of wear and tear but given the heck i've put it through; i'm impressed with it.

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Thumbnail of user jamess4428
Minnesota
1 review
0 helpful votes
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March 21st, 2021

I'm a fan! It feels durable to protect my phone without being bulky. The buttons for the volume and power are easy to press, while they tend to be stiff and hard to press on other cases like Otterbox. Great case at a great price.

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Theod S.
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