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CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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Reviews that mention popular keywords

customer service (63) screen protector (45) phone number (18)
Thumbnail of user stephenb81
North Carolina
1 review
3 helpful votes
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June 25th, 2015

Cellphonecases.com sent me a case for a Sony Xperia Z when I had ordered one for a Z1.
They have not responded to my e-mail requests for rectifying this matter.
So make sure you get a phone number if you put in an order

Service
Value
Shipping
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Quality
Thumbnail of user laurar1502
Colombia
1 review
0 helpful votes
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April 20th, 2021

Durable and a cute cover, I live it. I've dropped my phone a few times and my phone is in perfect condition. I would say though, buy the glass protector along with it to protect the face. Other than that it's amazing.

Thumbnail of user edwards125
Canada
1 review
1 helpful vote
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July 12th, 2017

Hi Guys

I am writing that because that page is really scam and they steal your money - please do not deal with them they will take you money - and when you complain they will reply we will do refund and nothing happen.

They steal 25$ from me and they deliver nothing and make me have bad time for three month.

My case no. Is ******* - i am writing that because whoever saying they are good seems to me they working there.

Take care and keep your money safe.

Tip for consumers:
Hi Guys

I am writing that because that page is really scam and they steal your money - please do not deal with them they will take you money - and when you complain they will reply we will do refund and nothing happen.

They steal 25$ from me and they deliver nothing and make me have bad time for three month.

My case no. is 395708 - i am writing that because whoever saying they are good seems to me they working there.

Take care and keep your money safe.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogerd463
Canada
1 review
0 helpful votes
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February 23rd, 2022

Don't buy anything from this company. Not only will you wait for months you will also not get your money back or get a reply on anything. Just walk outside
on the street ask a stranger to kick in the balls, and give them your money. That's more helpful then this company. So zero is your rating you clowns

Thumbnail of user josephp1166
Bangladesh
6 reviews
5 helpful votes
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May 16th, 2021

The only reason I gave it 4 stars instead of 5 was looking at it online, it looked like the back was a bit more translucent, which I thought would show the Apple logo better on my phone. It doesn't. Can't see the logo at all... It fits and works well tho'

Service
Value
Shipping
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Quality
Thumbnail of user kevink2378
North Carolina
1 review
0 helpful votes
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March 7th, 2023

Stay away from this company,I ordered a cell phone case 8 days ago and I'm still waiting, very poor business acts, I will never recommend to any one! Wishing I would have used someone else,Piss Poor service.

Thumbnail of user georgeh172
Connecticut
3 reviews
1 helpful vote
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December 11th, 2017

I received a shipment of non-working junk almost too late to stop PayPal from paying them. Resolving the dispute through PayPal worked, but wasn't worth the time and return postage. Seller sent only one generic email the entire dispute and didn't return calls.

Thumbnail of user frankt593
New York
1 review
0 helpful votes
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June 20th, 2021

This is one cool case for my phone. The translucent back gives the phone a really unique look. The case is sturdy and while I haven't dropped it yet, I feel confident the case will tect my phone in the event that occurs. Best of all though is their excellent customer service. By my own error I lost a couple of the color overlays for the devices buttons and their great customer service department was quick to send me a replacement at no charge. Thanks guys.

Thumbnail of user scottv17
Canada
1 review
2 helpful votes
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May 25th, 2016

I ordered an inexpensive FitBit Flex strap. It took nearly a month to arrive! Finally got it today. The knock-off fake strap (which I didn't realize was going to be fake) is a harder plastic than the nicer FitBit brand plastic. This knock-off is much harder and rigid. Also rather oily/greasy, which is strange. I could have bought a real fitbit branded strap for only a couple dollars more locally, so I assumed this one would be real. This one will likely end up in the trash and I will go shell out a little bit more and buy a real strap. Too bad. Will never order from these guys again.

Thumbnail of user michy6
California
1 review
2 helpful votes
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September 12th, 2017

Customer service sucks! Slow shipping! It says on their website shipping within 24 hours but took 4 days to ship mine. When I emailed them to cancel they sent me the tracking number at 9pm. So they got barcode at 9pm to avoid my cancellation but actually the item was probably at the warehouse still.

Thumbnail of user henrym368
Washington
1 review
0 helpful votes
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August 5th, 2021

I just got this case today because it said same-day delivery. So I can't say at all how well it will hold up but omg the pink bumper is soooo pretty with the white phone. The photo doesn't do it justice! I can't stop looking at the back of my phone lol. I'll update if the pink bumper stains yellow. I bought the light black and clear as well but might send them back because this one is so darn pretty to look at.

Thumbnail of user susanb841
Canada
1 review
1 helpful vote
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June 21st, 2019
• Updated review

Finally received the replacement-this time with padding so this one is good but doesn't stay on... So all the people needing proper goods, quality cases-GO ELSEWHERE!
They do not even send an apology with a replacement case as good will. You think that there would be a bit of PR given due to long standing issues of defective, and shipped damaged product.
So all in all:
Service=0 but have to give 1 star=after 2 months this is a definite 0.
Product quality-1
Pricing-1 do your homework-Amazon free shipping***
Happy with Purchase=is a definite 0 but have to give a 1 star

Case and Cover
May 27th, 2019
• Previous review

Well- I have just opened my product that was received in the mail Friday-May 24 2019.
As you can imagine I have waited quite a while now for the replacement- over 6 weeks.
I received an opened item and the screen cover is cracked!

Susan Bordun

Mon 2019-05-27 1:03 PM

CellPhoneCases.com;
Susan Bordun

Here is a copy of my email. Am I disappointed-Yes I am.
Would I recommend at this point? No.
Do I expect a refund-yes I do. Will I get one? No I Won't. This isn't there policy. This company doesn't even get one star and you can't give a 0.

Good morning:

Just received in mail-the product was cracked!

Also the package had been opened prior!

Does anyone check product before it is sent out?

I would like a replacement and I am sending what I received back.

Very disappointed.

Susan

Case and Cover
May 14th, 2019
• Previous review

Well its been awhile but guess what no sign of a replacement cover as promised.
April 20 2019 it was promised and now almost a month has gone by.
Customer service=0 they promise but do not deliver goods as promised.
Would I purchase again?= 0

Stay away use Amazon-my friend did and is very happy with her purchases and they cost less!

Case and cover
April 24th, 2019
• Previous review

Where do we start? Case cover-beautiful-love it.
Glass protector-slid off-doesn't work and the company will not take back used product! What about defective product? Obviously not.
There is a promise of another protector-will keep you all posted.
Susan

Thumbnail of user kellym1204
India
1 review
0 helpful votes
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April 22nd, 2021

Great look and easy to hold. I upgraded from an iPhone 6 so this is much larger but this case makes it easy to keep in your hand. The case doesn't show any scuffs or marks from the couple of times the phone has fallen, even off the desktop.

Thumbnail of user brandonw445
New York
2 reviews
0 helpful votes
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June 6th, 2021

Easy to hold. Sturdy and easy to put in phoneReally nice case. Was hesitant due to it being sponsored and a brand I didn't recognize but I am very happy. Great quality and feel. Fits snugly. Definitely competes with the big brands at half the price. The changeable buttons is a nice bonus. Quality piece. Thank you

Service
Value
Shipping
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Thumbnail of user gabinac1
Illinois
1 review
0 helpful votes
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November 29th, 2020

Great case and feels very strong and protective for the phone. The only problem is it makes the iphone feel quite bulky and heavy in your hand and also as it's quite angular can hurt your palm after holding the phone for a while. Moved onto a gel case after a couple of weeks but I think it won't be as protective as this case

Thumbnail of user cletal1
Georgia
1 review
0 helpful votes
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December 10th, 2021

Picked this up as a starter case until I decide on a long term one. Popped right on, durable not too slippery has a raised edge on front to help protect screen. Good enough no rush to spend 50+ on a better one.

Service
Value
Shipping
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Thumbnail of user donnar1097
Michigan
1 review
0 helpful votes
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April 19th, 2021

I find it this a very nicely designed angular yet easily held case. It blends well with the phone and displays the Apple logo! Now that I have it and experience it's light yet protective quality I would buy it all over again.

Thumbnail of user liamc34
Australia
1 review
2 helpful votes
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October 2nd, 2017

I went online to make sure the order was sent, only to find out that it had been cancelled so I checked my PayPal account and found that the payment order had not been. They seem like a scam company. Do not use

Thumbnail of user garyf194
Illinois
1 review
1 helpful vote
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August 7th, 2018

I made a mistake ordering an iPhone 6 S plus case for my 6 S phone. Sent a message within 10 minutes of my order but they sent the wrong case anyway. After contacting them to do an exchange I returned the case along with a paper copy of our exchange related emails and a note to request an exchange. They simply refunded my original cost less the 20% restocking fee and never sent the exchange. So I'm out $7 for return shipping AND $6 restocking fee with no case. I've since tried contacting them but they never even sent a reply. Very unhappy.

Thumbnail of user jakj4
Norway
1 review
0 helpful votes
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March 30th, 2021

This phone case is so far so good... easy to hold, with a streamlined feel, but not so small it feels like it's going to break. The yellow is definitely bright, like highlighter yellow. But that is what I was looking for to easily identify my work phone.

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Thumbnail of user seanc924
Pennsylvania
1 review
0 helpful votes
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November 9th, 2022

Made a purchase for a phone case and still haven't received the case. It says "processing" and is implied that it hasn't left the warehouse. Their "Customer Service" phone number is a Google service number that is out of service. And they do not reply to emails or calls. In short there's no way for me to get my money back, and there's no way to get my product. Their site says 24 hour shipping but it's going on two weeks now. Hope this helps somebody as I'm 100% sure this is a scam/malicious site taking money and scary thing is your card information is on their file. Be safe and cautious DO NOT use this site.

Thumbnail of user terryg130
Arizona
2 reviews
3 helpful votes
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October 30th, 2018

I would advise not to do business with this company I have been trying for 5 weeks to get a refund. You can not CALL them, No Number listed to contact them. Think twice before you order items from this company. I return wrong size phone case to address it wass shipped from... company refuses to refund $8.00 I pd for CASE.

Thumbnail of user muthur6
California
1 review
0 helpful votes
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June 18th, 2021

The case has a soft feel to it. The back is clear matte. Fits the phone well. The case also comes with 3 color button options that can be swapped out. I ordered the blue case and it came with black, green, and orange buttons

Service
Value
Shipping
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Quality
Thumbnail of user cathyb469
Israel
1 review
0 helpful votes
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March 28th, 2021

I am surprised by the quality of this inexpensive cover. I looks better than the one I had prior and I paid a lot more for it. I have dropped it twice on the floor once from my bed.and both times it absorbs the shock.

Thumbnail of user bolanm
Massachusetts
1 review
0 helpful votes
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August 28th, 2021

The case is amazing! It is sleek and durable for only $10. Unlike the other apple cases which are expensive. I love how I can see the color of my phone through the clear case. The phone slides in easily and has a perfect snug.

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