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CellPhoneCases

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Overview

CellPhoneCases has a rating of 2.6 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneCases most frequently mention customer service, screen protector, and credit card problems. CellPhoneCases ranks 239th among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
29
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How would you rate CellPhoneCases?
Top Positive Review

“No order confirmation no delivery”

Trisha T.
7/5/19

At first I was incredibly concerned as my order never are and I thought I had been scammed. BUT 3 weeks later it arrived and it's brilliant apart from my screen protector broke when I was trying to put it on. I will order another so no big deal but the case itself feel like ultimate protection.

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

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Reviews that mention popular keywords

customer service (63) screen protector (45) phone number (18)
Thumbnail of user patriciaw1445
California
1 review
0 helpful votes
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July 28th, 2021

Dropped my phone pro about 3 times since November and yup no damage to my iPhone but surprisingly no damage to the case either. Case feels sturdy and easy to hold. I recommend using vinegar to clean the case every now to keep it from yellowing. Good price, good protection.

Thumbnail of user helenc646
New York
1 review
0 helpful votes
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April 21st, 2021

Very quality product. It is a bulkier case which is to be expected since it is tough armor. Make sure to think about how the color of your phone matches this case since there is an open circle on the back where the phone color shows through around the Apple.

Thumbnail of user hewk1
Canada
1 review
1 helpful vote
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December 14th, 2017

I ordered for the above item, however, noted the discrepancy of the listed item and then the customer service mailed me to refund my money. Instead, they sent me the item, which I found tit faulty. The NFC feature cannot be turned off and S-pen does not work properly while putting the Samsung note 5 into the above case. They will not give you the return postal label in case you want to return the item. It is the worst company haunting for people money by selling faulty product. Be aware of this company. Worst, Worst and worst...

Thumbnail of user bonniem589
Bangladesh
3 reviews
2 helpful votes
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April 19th, 2021

Great phone case it matches my mom's new iPhone 11 perfectly. It arrived on time, as promised. The red matches (the red iPhone 11) perfectly. It's brand new, so we can't really speak to the durability yet, but It feels very sturdy. Time will tell, as to whether the durability of this case will live up to its promise, but I will amend my review at a later date, if necessary.

Thumbnail of user janien14
Costa Rica
1 review
0 helpful votes
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March 21st, 2021

I was looking for a thin case that was also durable. This case is the perfect case. It's not too bulky, it's sleek, it looks clean, and protects my phone perfectly. I paired it with a screen protector for screen protection as well.

Thumbnail of user jamesw2033
Canada
1 review
0 helpful votes
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April 14th, 2020

They would not give me a shipping date estimate and would not answer any of my emails. But when I tried to cancel my order, they answered immediately to tell me that it had been shipped and they could not do anything y.

Thumbnail of user jr543
GB
1 review
0 helpful votes
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June 5th, 2020

This Company sent the incorrect case for my phone. They will not accept responsibility for this and will now not respond to my emails. Initially they wanted me to return the item with a loss of 20% of the cost and to pay for the refund! This would be more than the cover in the first place. Do not use this Company, as clearly they are not willing to resolve any disputes with you. Also the delivery time was 30 days from order - not what they advertise. They should not be allowed to sell to the public.

Thumbnail of user keithb396
Kansas
1 review
0 helpful votes
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December 12th, 2019

I have received good service in the past, however it seems the first time I had a problem I am being ignored. The case I received has a design flaw. My flash is covered by the case. I sent e-mails to support and to the general web site, just to be ignored. Maybe this is why there is no support phone number. I will never buy from this site again and will urge everyone to find a more deserving site to do business with.

Thumbnail of user elizabethd32
Elizabeth D.
Texas
1 review
3 helpful votes
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February 21st, 2014

We found this site when looking for a Droid case. It has no phone number, or brick/mortar address, or any other identifying features. The contact link goes to a form with a submit button, no email address shows. There is a link to a picture of a nondescript small commercial looking building without a sign, or visible address. We did not order because it seemed to us it had the symptoms of a rip-off site. We wrote this review because we couldn't find any other.

Thumbnail of user bettys629
Peru
1 review
0 helpful votes
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March 25th, 2021

I bought this case for my wife when she told me to "find me a case." I got her this one, in purple (her favorite color). The buttons are sleek and lay flush with the case. It's a very sleek case and kind of jealous.

Thumbnail of user margareta591
Florida
1 review
0 helpful votes
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May 16th, 2021

The case is slim and the material is nice soft feel. It's good as it won't slide out of my hands easy. Or it won't slide from fabric sofa. I dropped my phone a few times ( I know) but not a scratch on the phone

Thumbnail of user alexu266
Bangladesh
1 review
0 helpful votes
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July 26th, 2021

Fits snuggly, has just enough of a rubbery feel so I don't worry about dropping my phone and it's crystal clear so it shows off the phone. It's also just thin enough to be able to use magnetic mounts and charging. I would definitely buy again.

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Value
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Thumbnail of user jamieb50
Georgia
1 review
5 helpful votes
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July 14th, 2015

I'd give it a perfect score. However, when ordering both times, the site said if I placed my order that day, my item would ship out that same day. Yet, both times my order wasn't shipped until about 3 days later. Not cool.

Thumbnail of user chrisj490
California
1 review
0 helpful votes
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April 26th, 2020

Merchandise never sent never given a refund. Beware they charge my card immediately and it's been three months since they canceled the order and never gave me my money back I had to file a complaint with the Better Business Bureau stay away

Thumbnail of user harlodl
California
1 review
0 helpful votes
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April 26th, 2021

I've had this case for about a week. I like how raised the case is around the camera lens to protect it. The color is already scratching off the case but as long as it protects my phone, this doesn't bother me.

Thumbnail of user crystalm509
California
1 review
0 helpful votes
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June 4th, 2021

Custom buttons are cool. Love the sleek look of the case, the grip on the side was too smooth. The matte finish I find was nice, but I would've preferred some grooves or bumps to firmly hold the case with the phone.

Thumbnail of user jamesv483
New Hampshire
1 review
0 helpful votes
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October 7th, 2020

Bought a new case with holster for my Samsung A20 and the holster belt clip broke the first weekend I used it. Reached out to their Customer Service and was told a new holster is not available (see below) to replace the broken one.

James VIENS,

There are no holster replacements.

Please let us know if you have any other questions.

Thank you,

CellPhoneCases.com

Thumbnail of user kimb618
California
1 review
4 helpful votes
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September 1st, 2015

I purchased a protective clear cover for my MBP 13" retina screen computer. When I finally received the item, it was not what I had order. The cut-outs for the plugs/ports were not even close to that of a MBP and the size of the case was. 75" too wide and. 5" too tall. As CellPhoneCases.com does not have a phone number, I had to send an email via their website. They responded that I'd have to pay for the shipping back for exchange or credit. The item was only $13, the cost for shipping would be at least half that adding to the overall total costs for something THEY sent in error. I pointed this out and they have not responded back with any resolution or offer to pay for the shipping back. This business seems quite dubious AND unprofessional. I'll NEVER order from them again. At least I'm only out $13.

Tip for consumers:
don't order from this company, if you need any customer service, they won't provide it.

Service
Value
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Returns
Quality
Thumbnail of user francisb116
North Carolina
1 review
0 helpful votes
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August 6th, 2020

I ordered a replacement belt clip for AS9 otter Box they sent and S9 plus which does not fit. They say they contacted me twice from customer service my record show only one email and they are standing on their order that I ordered AS9 plus my pay pal account shows different. Do not order from this company their reviews are terrible they say they have a 4 star rating but when you check they only have 2 stars.

Thumbnail of user edt95
Canada
1 review
0 helpful votes
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September 22nd, 2020

Ordered a case for my iphon6se 2020 model It finally arrived after a month and a half but they sent me an older 6e case that is too small and not the same. After sending pics of a case I bought which is black and a pic of what they sent they keep replying I got the right case as you will see in my photo the orange case has no hole in the back and is smaller. Very poor customer service and I don't get it why they keep saying they are the same cases I would not recommend buying from these people to anyone. Next time I'll buy Canadian where you can actually talk to live answer and avoid these clowns they have working By the way the invoice they sent me has a picture of exactly what I ordered I bought the black case elsewhere due to the long dragged out process with these guys

Thumbnail of user lauram2196
Georgia
1 review
0 helpful votes
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August 8th, 2021

Ver sturdy phone case, my phone already fell once with it on and no problems! It's clear so I can see that my phone is Blue, it is easy to hold and doesn't slip from my hands. Would recommend. Also it is lightweight so it doesn't add unnecessary weight to the phone!

Service
Value
Shipping
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Quality
Thumbnail of user elizaf15
Georgia
2 reviews
0 helpful votes
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May 28th, 2021

I really enjoy the look and feel of this case. It seems like a simple case but the additional color choices for volume buttons behind it makes it unique. The case feels high quality material that will tect my phone from scratches or drops. I love the attention to detail and how the cut outs are made for this case. I can't wait to use it for my new phone

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Value
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Returns
Quality
Thumbnail of user melanied16
GB
1 review
3 helpful votes
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February 6th, 2016

Firstly, the website was headed Cellphonecases UK with prices in Sterling. However, deliveries are from USA (as are returns), which makes return prices prohibitive. I purchased my first ever Smartphone (Moto G 3rd generation) and they were selling what looked like the perfect case for me. They just called it a case for a Moto G, so (in my naivety) I assumed it would fit all Moto G phones and therefore fit my own. It doesn't. Their case is for a first generation. I think this should have been specified in the advert and I also think they should be very open about the fact they are based in the USA. Complete waste of money as it would cost me more to send the product back. Their response to my complaint is simply that their case is for the First generation phone.

Thumbnail of user venh1
Bangladesh
1 review
0 helpful votes
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July 20th, 2021

I don't usually write reviews, but this one is an exception for an exceptionally good case. I wanted a clear case because I wanted to show off my iPhone's awesome Pacific Blue color! I have had iphones all my adult life, I change quite often the phone and also the case. This is the best so far. If you're looking for a sturdy clear case, look no further.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucec66
Tennessee
1 review
1 helpful vote
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October 25th, 2016

I ordered a tempered glass screen protector. When it arrived it was a plastic film that could be bent in half. Obviously not tempered glass. The packaging said it was tempered glass, the website said it was tempered glass. This was a complete and total lie and false advertising. Stay away from ordering here, they will rip you off.

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