Central Vacuum Stores

I am so impressed with the knowledgeable and helpful people here. I will do business here because of the level of excellence and experience. They believe you should love your vac and if you don't then they know how to fix it.

Roger took the time to educate me and was very patient. I had read a great deal about central vacs and Hide-a-Hose, in particular, before calling and I had some very specific and in-depth questions. I could not stump him; he is full of good advice. He even advised me that some things I thought might be needed actually weren't. I was on the fence about where to order from, but now I'll definitely order from them for my upcoming order and in the future.

We needed a new valve assembly for a Vacuum system at our father-in-laws house. Unit was over 45 years old and a micro switch was stuck in open position forcing the electric motor to run coninuously. Mr. Goggans and his staff were able to diagnose the problem and to give us the correct valve and all accessories needed
For the repair.
We also were advised of a new 35 foot hose with a pistol grip that allowed you to turn off unit while vacuuming. It allows us in length to run unit at all parts of our house. Suction is enhanced with new technology hose and Mr. Goggans assured us that it would fit our ancient Nu-Tone unit. Wife is very happy
With all repairs and new equipment.

Roger is the only knowledgeable person I spoke to at multiple sites for retrofit intercom systems. I had a 30 year old M and S system that was nonfunctional. When I desribed my specific unit Roger knew which Intrasonic Retro-M part I needed off the top of his head including all the replacement trim pieces to cover my dry wall voids given the difference in speaker size This conversation lasted no more than 5-7 minutes including ordering. I received the unit and my electrician installed it uneventfully. This was a phenomenal experience. Milan D.

I bought a powerhead for a DUST CARE system on 02/15/2019. The powerhead showed abnormal performance near the end of Jan of 2020.
Since the powerhead has a year warranty time, I contacted the people in the store and obtained an excellent services. I got a new one from the manufacturer. Many thanks for Jeff, Nancy and Debbie!
Yiming G from Woodland WA

Roger was very helpful and knowledgeable. My dad has dealt with him for years and I will definitely recommend Central Vac of Florida to anyone considering putting a system into their house.

My fifteen-year-old Electrolux central vacuum died. I have to say that I hated that vacuum from day number one. I went down to the local dealer and a new one would have been $1,500. And the unit was exactly the same except it had a full indicator light. No new technology. The old vacuum did not have enough suction to do the job. After talking to a consultant at central vacuum stores. Com I was sold on the Imperium 300. It is an absolutely fantastic central vacuum. The suction power is second to none on any other vacuum that I've ever owned. Installation was easy. I had to do a few minor Plumbing adjustments. But other than that it was a cinch. I would highly recommend the Imperium 300 I believe this vacuum will handle a 7000 square foot home if not more. Also one feature I love about it it has a vacuum bag. No more lugging the old vacuum canister to the garage and dumping it and getting dust everywhere. This new vacuum remove the bag and you're good to go! Mike Wingfield, Pleasant Hill, IA

While the website is impressive, this is a small company that doesn't have a large warehouse with stocked items ready for quick shipment. I found this out after I placed my online order and was charged immediately, and then after a week, no email about shipment. I called and they said the part needed to be ordered and I would get an email when it shipped. It's now almost 1 month and NO email about shipment. No email about status. I called again inquiring and they said they had to order the part (which I knew). I just didn't think it'd take this long (in 2019) to get something delivered. While they were nice and all, if you want something quickly, you might want to call first to inquire about whether or not they have the item you want in stock because if they don't, then you might not get it in what most would consider reasonable. I could've gone to a our local vacuum cleaner store and get it faster for the same price. I thought I would save me the drive and time by ordering from here. I also asked why my card was charged at order placement rather than at shipment (if the item had to be ordered by them first). They said it was (again) because they are a small company and don't maintain credit card info in their system to charge a card later. This is my first experience with them, but I would not use them again based on this experience as there are other companies that offer better communication about orders that don't ship out immediately. My order was to reportedly arrive to them from wherever they ordered it in 2 more days (26 days from order placement). It would ship then ship from them to me. So, it would've been about 30 days from order placement to me receiving. In today's market, there are other companies that offer faster service and better communication about orders.

I was "baited" by a salesman into placing an order prior to a coming Black Friday sale. My order will take 7-8 weeks to fill. I'm one of the rare negative reviews, but after multiple emails and phone calls, Central Vacuum has decided $40 is worth losing a future customer and one bad review. Details, below:

I called Central Vacuum Stores and spoke with Jeff on 11/13 prior to the coming Black Friday sales. I was offered a 15% discount on my entire purchase (but only for today!) as all items in my cart were go to full MSRP, and then be 20% off during the Black Friday sale. However, all items were still listed at sale price on Black Friday, with a 20% site wide deal. I called Jeff the following Monday, and was told I would be credited the 5% difference (about $40) as the items did not go back to full MSRP on Black Friday.

I emailed central vacuum on 12/12, as I had not received a credit. I was told that I received the best deal, and there would be no credit. So, I was given bad information to get a sale, and then given more bad information when I called to correct the matter. If $40 on a $923 order is enough to lose a customer for life, that's Central Vacuum's choice.
I received an email on 12/13, for items I originally purchased 11/13, that Central Vacuum "ran out of stock" ($12 cover plates) and will not have any until the week of 12/23, and will ship them sometime after that. So, I will have waited at least 7 weeks for my order to be filled.

So, if you want to play the discount game, and wait 7-8 weeks for your entire order to show up, Central Vacuum Store is the place for you. If not, try thinkvacuums.com or evacuumstore.com. Perhaps they're better at honoring promises. Central Vacuum store was not good at following through on their commitments, in my case.

Happy vacuum shopping.

It has now been 3 weeks since i ordred, my package still has not shipped. I cannot run my company waiting on another company like this!