Cettire

I ordered a pair of sunglasses and after one week from when I placed the order I still had not received an email notifying me that the sunglasses had shipped. They eventually responded and said there was a delay but they were looking into it. I didn't hear back for almost another week and so I had to email again. Again they told me they were looking into it. This repeated two more times until I had no choice but to cancel and get a refund. I really wanted the sunglasses so it was disappointing to say the least. There was no explanation provided and if I hadn't followed up I may have never heard from them and never received the sunglasses. I DO NOT RECOMMEND BUYING FROM CETTIRE!

Just take the money for return and always find a reason. I sent you proofs with the package and for nothing. What you are doing is theft. All the customers complain. It is full of bad reviews about you on this thread. I will do my best not to keep things like this. No, you cannot steal indefinitely.

If I could give them a 0 star I would do that. I ordered a Burberry scarf from Cettire website & at the time I purchased it there was the mid season sale going on & the scarf went down from $494 to $467 & there was also another Burberry scarf that I liked & it was cheaper but I preferred to buy the more expensive one because it was was written in the description printed so when I checked on Burberry website it was showing the same scarf & it was written the brand on it so I decided to buy the expensive one, after I received my order I realized that it is not printed & it is exactly the cheaper scarf that I didn't want to buy so I went online to double check & they sent me the cheapest & not what I paid for also I was shocked when I saw that the scarf that I ordered went down in price $122 & became cheaper than I other scarf. After going back & forth with their customer service by email, they refused to make a price adjustment giving me stupid reasons so I decided to write a review online so people can take care, never ever buy from them. It's a scam & they are misleading their clients & the problem is that they don't have a customer service phone number to call, it's only by email. I am not sure who to contact to escalate this subject!"

I placed an order, eagerly awaiting my item, only to have it delivered to the wrong address by their courier. When I reached out to Cettire for assistance, hoping for some type of customer service, I was met with a dismissive response instructing me to deal with the courier directly. Fine, I thought, I'll give it a shot. But surprise, surprise, the courier couldn't recover the package.

Feeling like a ping-pong ball bounced between Cettire and the courier, I followed up with Cettire again, as the courier had advised. But what did I get? Silence. Absolute radio silence. It's infuriating to deal with a company that washes its hands of responsibility when it's clearly their mess to clean up.

Cettire's lack of accountability and abysmal customer service have left me not only without my purchase but also out of pocket! Save yourself the headache and steer clear of Cettire unless you're prepared to gamble with your money and sanity.

I bought a new Ami Paris jacket from Cettire and I received one that looks worn out on the collar part. The jacket also looked pretty dusty and wrinkly which makes me question if it was a try on item from the store.

On top of that, the quality of the jacket is questionable which makes you question if it's authentic. (Stitches coming out here and there for example)
When I asked Ami Paris about it, they just said that Cettire is not an authorized seller of their clothing and they can't confirm it's authenticity.

I contacted Cettire about this and their customer service is a disaster.

Okay, So I bought a jacket that was advertised as brand new and received one that looks worn out, so it's not my fault, right? And I shouldn't have to pay for the return, right?

Well it turns out, I have to PAY almost $90 for the return fee, tax, etc.

So they made a mistake sending me a faulty item, and I have to pay for that.
How does that make sense? I wouldn't have to return it if they sent me a brand new looking jacket.

Okay, so I tried to contact them about this and every single time you answer back you'll hear from different agents every single time who has no understanding of the situation. They wouldn't read your email and just tell you to return it.

So before you make purchases on Cettire, make sure you understand what you are getting into. If you ever have to deal with returns or customer services it's going to be very, very painful.

Sent me wrong item and now can't get hold of them
I have tried so many times.
No number to speak with anyone

They sent me the wrong bag, not the one I have ordered, before two month. Until now they didn't fix it. They made a mistake, but seems that's doesn't matter to them. They just do nothing. I really don't know what to do and how to react on this disloyalty.

They took 3 1/2 months to get me my order and then wouldn't refund my card when I returned the item. They and withholding my cash, and only gave me a gift card, even though my return was within the window and wouldn't have needed to be returned if it hadn't taken 3 1/2 months to get here. Avoid this company.

Very horrified by my experience - I bought a Prada bag $2000+ and package came with no bag in it! Contacted them back and forth and nothing!
Scammers, thieves - I will never buy from them again! Disgusting! Please beware.

Purchased a Salvatore Ferragamo Gancini Reversible Buckle Belt for $569.05 from Cettire and it didn't come with the original box. Contacted customer support, no apology or explanation but that it should be included implying that I might have lost it. Why on earth would I be contacting you if the box was included. I was then told to open a return claim and pay the fees associated with the return which is absurd since this is a fault from your company for not providing a piece that should be included with my purchase.

I have purchased many luxury goods, 3-4 from Cettire and i have never received them without the original box. I even have an alternative Salvatore Ferragamo belt that was purchased from another supplier and that came with the original red box.

As luxury goods owner know, without the box, if you want to resell it, the item isn't worth no where near as it should be.

All i requested is to organize return for your product or provide me with the original box. This isn't complicated but Cettire is making it.

Bought two items, refund for one received in 5 days and the second item took 15 days despite their policy suggesting 5-7 days.

Plus they deduct £20 per item for no reason

Bought two new items different size. One took 5 days to arrive the second I am still waiting on and its been 20 days. Eventually today I got a refund

They have no UK call number only one in Australia so very hard to get hold of them

Will never buy from Cettire again and suggest you also think twice

Ordered a jacket from this website at a discounted price. Days after my order was confirmed, I got notified that this jacket was no longer in stock because it was an old season. I noticed that when I received the email, the price of the item had skyrocketed to hundred of dollars more. When I submitted to proof to the customer service that the item I purchased was A) from the new season B) ordered and confirmed at a specific price; they told me they would not honour the order. SHADY - DO NOT TRUST THEIR PRICES! They will not fulfill items that are discounted after they mark the price up.

Had my return for 10 days now and still have not refunded my card despite several inquiries. Had to call my card to put the charge in suspence.
Overseas transaction from another company was processed very timely. I will never purchase again from them. A shady website that is basically floating money for weeks. No phone number to call either.

If I can give this company 0 stars I would. Customer service is beyond rude and takes days to answer. They only have a 14 day return policy and tells you no where. Does not care about customers returning or their satisfaction. Disappointed to say the least, do not spend your hard earned money on this site

This company put 3 items on one order number, sent the first 2 out separately and the third never came. They are claiming because it was on the same order number it was in one of the shipments. Total scam!

I had the worst experience ever dealing with Cettire.
They have 24 hours cancellation policy, which they won't obey.
Return process was the worst experience ever I had
After struggling the customer service I managed to return my order
After 20 day they refunded my order but they withholds 30% of my original payment. There is not explanation why that money were not refunded
Please do not deal with them. Cettire doesn't show any respect for the customer.
You can find Cettire products at any other branded website

Horrible experience. Horrible customer service. Their return policy is completely misleading, as we have to return an item no later them the 10th day from the delivery date, but then they say we have 14 days to return it. This strategy to deceive the customer should be illegal.
The customer service only has standard answers, don't really care to understand and find effective solutions for the client. Only luxury outlet with such a bad experience. I feel completely fooled and impotent. Never shopping with them again. Never.

The Companies "Return Policy" makes no mention of how difficult and impossible it is to return an item. They purposely use their website to trick you into thinking their "Return Policy" lists everything needed to return an item but it does not. Buyer beware! I will NEVER use this site again.

I've regularly spent thousands with Cettire but they've lost my business permanently. I bought an expensive jacket during their Boxing Day sale which just never shipped - it took over a month of being ignored by their terrible customer service department and had to copy their legal department to get a response and refund. Finally they just claimed they didn't have the piece in stock, even though it was still be advertised as available in the same size on their site (and still is as of January 2024!). No accountability, they advertise and charge you for products their vendors don't actually have, then they hold your money hostage while you bang your head against a wall. Nightmare company.

Don't buy anything from this business unless you want items COVERED in the worst kind of cheap cologne. This is the second - and last - time I will ever order from this company. Do yourself a favor and order from companies who understand professional behavior, or at least basic hygiene.

Their returns portal online wasn't working and I contacted customer service and it took days to get back to me to help with the return which put it 2 days past when it should have been shipped back. They then send it back to me and I emailed them and they said the skirt was dirty. And showed a picture of a pink fabric with an ink dot on it. Not of the full shirt, not of the full skirt/size/box. I didn't wear the skirt, only tried it on. This is some kind of stunt they are pulling to not process the return. They lost a customer and I hope anyone else that reads this understands that this can happen to you too. Buyer beware!
Update- got a response email, nothing like being told you are a liar. I did not wear this skirt and they are standing firm I did. I hope this company goes out of business. I cannot stand being accused of something I did not do. Terrible customer service.

Don't ever buy from them. They have the worst customer service. At Christmas my husband bought shoes and we were a few days late returning since they were a Christmas gift. Cettire wouldn't accept returns and wouldn't even talk to us on phone. They are awful. They told us via email to take pictures of the never worn shoes. When we emailed asking for a response they ghosted us.

I bought at christmas a pair of Golden goose sneakers. Size 39. When opening the parcel there were 2 left foot sneakers (one size 38 and another one 39) and no right one. Wrote to customer service and here i am waiting for a reply for Several days. No answer coming from them despitw the mistake.