Cettire

Order an golden goose sweatshirt and CETTIRE shipped an t shirt customer service is not responding just a waste of time I need the difference for my purchase to be returned to my card so much bs to get an answer or money back will never order again they'll take your money but won't return it

I made a purchase in error (through apple pay) when I realized I emailed the company. They had not sent the shipment at this point, they said they were going to see if they could cancel (2 days after order placed) they replied the day the shipment was sent (5 days after my initial email). They stated I should have canceled within 24 hours, at this point I just had to send the item back, in order to get a full refund I would need to accept a gift card, so I agreed to that. The gift card is invalid - instead of making sure that the gift card is valid they send emails to ensure it's in CAD $ and site and log into my account which I have done. What they are doing is waiting for the year to pass so they can just steal my money (gift card only valid for a year). I am out of almost $400 and all the time i am spending to get the charge reversed through my credit card. This site is a fraud, customer service is non existent (only email and NO HELP whatsoever). Save your time and money and shop at a reputable place!

I bought from cettire last week for the…
I bought from cettire last week for the first time Feraggamo sandals and then I read the reviews and I got so scared!
1. Firstly I sent an email to customer service to see if they answer back, and they did like in a few hours very politely answering all my questions!
2. Then the email came with tracking numbers from DHL ( whist is the most expensive and trustworthy) and the shipping country Milan Italy so I started to feel more relieved.
3. The package came today and thank god the sandals were not fake, perfect condition with protective sticker on the Feraggamo metal.
Honestly I was not in the mood to write but I feel the reviews are either not fair or they have changed.

Horrible Service-BUYER BEWARE!

Items were returned and received by Cettire. I have not received a refund for these items. I have proof from DHL that they received the returns. Whenever I contact customer service, I get the same response "Items are under review." These items were returned precisely how I received them. They now possess the items and have given me a hard time getting a refund to my credit card account. I will reach out to my credit card account and file a complaint. This is an absolutely abhorrent business practice! I wouldn't recommend anyone buying anything from Cettire. Not only is the customer service horrendous, but when you return the item(s), they keep the items and won't refund your money! In my opinion and from my experience, they are thieves!

I ordered Burberry stiped booties a few weeks ago. Cettire's current return policy is that the item has to be received within 14 days of receipt (not postmarked), and there is a $25 fee deducted. I was attempting to create a return receipt when their website crashed. I even tried emailing but the emails bounced back. Days later when I could access their site, I was told it was too late to get a return receipt because it was anticipated that the item would not be received within the narrow return window. I tried in multiple emails to explain that it was not my fault that their site and emails were not accessible and asked for an exception to their return period. Cettire refused to acknowledge that their site crashed, despite my having the copies of emails showing that the site was unavailable and the undeliverable emails. The boots that I received are slightly different in color from each other, and looks like I am wearing mix matched boots.

These people are crooks. I tried to return an item within the time frame. I couldn't generate a label - I was within 14 days of purchase. They have refused to help me send back as they have said I have to get it to DHL within 10
Days to guarantee it back to them within 14 days. TOTAL SCAM.

Items were returned and received by Cettire. I have not received a refund for these items. Whenever I contact customer service, I get the same response "Items are under review." These items were returned precisely how I received them. They now possess the items and have given me a hard time getting a refund to my credit card account. I will reach out to my credit card account and file a complaint. This is an absolutely abhorrent business practice! I wouldn't recommend anyone buying anything from Cettire. Not only is the customer service horrendous, but when you return the item(s), they keep the items and won't refund your money! In my opinion and from my experience, they are thieves!

ORDER *******
I've attempted to contact customer service multiple times now regarding the shipping status of a 147,78 Jacquemus Turn Up Brim Logo Embroidered Beanie I have purchased in november. No response at all despite initial order confirmed on 7th novembre 22 and money taken from my account. I have also requested a refund if beanie not available and still no response.It is impossible to communicate with customer service at all. I have spoken to consumer affairs and my lawyer today. Completely unacceptable. Don't trust! Don't buy from this site

I have return quite few items from different orders. However my refund was not issue. After several emails staying that a gift card was sent that I have never received. Reading other reviews is a common practice of Cettire.The website should say WE DO NOT ISSUES REFUND

I am writing this review out of a sense of responsibility to warn potential customers about the deplorable practices of Cettire. My experience with them has been an absolute disaster, and I believe it is crucial to expose their true nature.

Cettire is not just a company with subpar customer service; it is a breeding ground for crooks, liars, and cheaters. They blatantly accused me of returning used goods, a total fabrication aimed at evading a refund. Their response to my attempts for resolution was a series of lies, deceitful tactics, and a complete shutdown of communication.

The customer service team at Cettire is a sham. They operate on a foundation of deception and fraud, employing every trick in the book to cheat honest customers. Their return policy is nothing but a snare, a ploy to defraud customers and withhold their rightful refunds. The lack of ethics and empathy in their dealings is staggering.

I implore everyone to avoid Cettire at all costs. Their unscrupulous business tactics and blatant disrespect for customer rights are alarming. There are countless other retailers who respect and value their customers, operating with honesty and integrity. Don't be enticed by Cettire's false promises and seemingly attractive deals. It's a veneer for a very corrupt operation.

Do not fall prey to Cettire. Spread this message far and wide. It's time to take a stand against such unethical businesses and protect ourselves and others from being exploited by these unprincipled scammers.

Cettire is very sneaky!
If I can pick zero star I will do that!

They charged HKD200 fee on EACH refunded items without mentioning it when you arrange the return! I only realised it when I received the refund payment and then I check their T&C to discover that sneaky policy! That is very unprofessional. Never shop in Cettire again and I will just go to farfech matches nap wherever but not cettire

I ordered a Jacquemus bag 658$ but cettire couldn't proceed with my order and they notified me with an email. I was very afraid about the refund while reading the reviews but money came back faster that I was thinking (within 2 days in my case). CETTIRE was very correct and now I'm feeling bad about my mistrust.
Thanks

Do not ever think to purchase from them.
Waste of money and time. Their customer service is terrible.
They never help or answer, took me 5 months for getting my refund and still haven't received yet.

Not sure why others report so many issues...I have ordered many expensive items and beenm happy. I only had one problemduring height of Covid where a refund took 4 weeks...the onkly other negative is no phone number. But they have awesome prices.Granted their website descriptions leave out alot.

Horrible company. Horrible customer service! Do not buy from them. Hate them! Takes forever to respond.

I purchased a Burberry handbag last December and was confident about it as a loyal/returning customer. Then the horror began when the item was delivered without the accompanying strap. I sent several emails but it has taken weeks, without a clear resolution. I'm given the only option of returning the item, essentially ridding them of accountability for the mistake and obviously it will take more painful weeks for refund since they don't reply at all. I was even blamed for replying to my emails (as followup) as it pushes my emails back to the end of the queue. The order costs almost $1000. It's a stressful shopping experience and until now I haven't used the bag since I can't remove the tag yet. I plan to pursue this and bring it to the attention of their country's trade office. Stay away if you can, if you don't want any headache. Update: When I floated the idea of a discount for a Burberry bag strap they are selling, they returned to me with an insulting 20usd voucher. Wow. Stay away from this site if you don't want the hassle.

I ordered a mont blanc cardholder they shipped me an empty box! I sent them emails zero replies 300 dollars ripped off. Literally they sent an empty box and no one ever replies to emails
Its a scam

I ordered two pants and while the clothes were not how they appeared in the images, what was even worse was the customer service. I was on a two week vacation when the clothes arrived and missed the 14 day return policy as a result. Even though I explained the situation, was willing to pay the exporbitant $25 return fee, displayed pictures of the item I wanted to return with the tags attached in the condition I received it, they did not have much flexibiity in their return policy and I was stuck with a very expensive pair of pants that I cannot wear. I realized that this is an Australian company so maybe they are not familiar with the flexibility I encounter with many American companies. I honestly hope they go out of business. When I say ZERO understanding, I mean ZERO.

CHEAP PRICES FOR FAULTY & 2ND HAND PRODUCTS!

PLEASE READ & "TRUST" ALL THE MANY, MANY BAD REVIEWS AS THEY ARE THE "CORRECT" ONES...MANY OF THE GOOD REVIEWS ARE FAKE WITH BOGUS EMAIL ACCOUNTS POSTED BY THE COMPANY TO DILUTE THE TRUTH & CONTINUE TO RIP PEOPLE OFF WITH SUB-STANDARD PRODUCTS...I PROMISE YOU THIS COMPANY IS STEALING MONEY AND SENDING LUXURY GOODS THAT ARE NOT "AS NEW" OR "AS SOLD" ON THEIR WEBSITE FOR £100's S & £1000's

THIS IS THE 2ND PURCHASE I HAVE MADE (ONE A FEW YEARS AGO) & STUPIDLY FORGOT THEIR MAL-PRACTISES & RECENTLY PURCHASED ANOTHER PRODUCT YET AGAIN!

THEY HAVE NO CONTACT NUMBER & VIRTUALLY NO CUSTOMER SERVICE (WITH SPORADIC EMAIL RESPONSES TAKING WEEKS & WEEKS SO AS TO STALL YOU & PREVENT THEM FROM TAKING ANY ACTION ON REFUNDS OR RETURNS)

DO NOT PART WITH YOUR HARD-EARNED MONEY BY BEING TRICKED INTO THEIR "COMPETITVE" PRICES, AS THE PRODUCTS ARE CHEAP FOR A REASON! THEY ARE DAMAGED….!

The order was not sent for a very long time, as a result, the order came in a different color.Very bad customer service!.No more desire to buy on this site.

It is a great company, I ordered a givenchy wallet for my man and we received it in 3 days. It was assigned to dhl so we could track all the details via dhl. Would recommend

I tried to return a pair of jeans that did not go with my shirt and they were too big being that they were in a Italy size, I requested to return the item via email and I sent pictures of the jeans with all of its tags, buttons, and bar codes etc attached. They refused to do a refund, and they lied to my credit card company saying I scratched up their jeans and switched out tags and security tag which is a HUGE lie because they just didn't want to refund me my money back after I spend over $500! I even had pictures I sent them which was proof! Who scratches up an item and replace tags just to return it back? That makes no sense! DO NOT SPEND YOUR MONEY WITH THESE FRAUDULENT PEOPLE! I WOULDN'T GET ANYTHING FROM THEM EVEN IF IT WAS FREE, THIS WAS THE MOST HORRIBLE EXPERIENCE EVER!

I never never been so disgusted dealing with a company in my life, they provided DHL carrier the package gets destroyed and it's my fault… now I'm stuck paying full price because the Carrier they recommended destroyed the package that I tried to send back!
Cettire is 100% pure Satire and if you care about your money, time and stress level I'd recommend staying far away from this website. The most disgusting store I've ever purchased from and I'll NEVER buy from here ever again