Cettire

They use all sorts of tricks so as not to refund your money. They blame it all to DHL, they use illegal excuses not to return payments via original methods and they make the customer feel helpless.

Cheap company - charges 25 USD per item to return. Doesn't state that at the time of buying but only at the time of returning. I'd much rather use Matchesfashion or Netaporter

This company does not appear to be legitimate. I returned very expensive Golden Goose sneakers within all return requirements and they never refunded my money ….even after about 20 emails.

I ordered from Canada, they charged tax and shipping charges once I placed the order, it didn't show me earlier
When I try to cancel the order there is know why we can cancel the order, I emailed them they didn't reply no customer service number

I have been going back and forth with this company for 3 weeks now for 2 separate order returns. One item was a moncler sweater they kept the duties & taxes and charged $30 fee for return. Out $215.00 with nothing to show for. I also returned another order of 2 Tom ford leggings they refunded me 1 item out of the 2. They said they are still reviewing the second item 1 week after the refund of the other pair of leggings. I asked how do they return 1/2 items when both items were in the same box? Out another $126.50. Total I am out of pocket $341.50 with nothing to show for. To keep the duties is one thing but to keep the sales tax from the country you are purchasing from is a scam because they have no right to keep the taxes. Purchased the same items off SSENSE with 0 issues with quick shipping and FULL returns with a full refund. I will never shop at cettire again. Lesson learnt to read ridiculous return and refund policies before ordering.

Came back to edit my review, I was still waiting for one return for 1 item which they took 3 weeks to "inspect". They sent me this ridiculous email saying the item was "damaged" they flipped the pants inside out and showed me what seems to be white powder or something on the inside. The item is not damaged whatever is on the pant could be wiped off and resold. I then replied with a nasty email saying they are scam artists and I returned the pants the next day to them, got the shipping label the same day to return the next day. Tags still on, not worn, just tried on and then they have the audacity to send me a picture of something on the inside of the pant and claim they are damaged? I ended up ordering a XXS on ssense and wore them on my birthday because both of those sizes from cettire didn't fit. I wish I would have known the mess I was getting into before ordering off this website. If you want to get blind sided, scammed and your money stolen then this is the perfect company to give your business to because they do a good job at that. Never again

I have purchased a dress from this site. When the dress arrived, tried it on and did not like the way it fit on me. Decided to return it right away. Packed it back and contacted customer service. In few days shipped the dress back and was expecting a refund back to my card. When there was no refund in more than 10 days, I received an email from DHL notifying me that there is a package from Cettire on the way to me(was surprised as I did not order anything). Contacted customer service and they said that I stained the dress, therefore they shipped the dress back to me and cannot accept a return! The dress is absolutely new and unworn (there are all the tags attached, and no single sign that the dress was worn, no dirt on the collar, no wrinkles on the skirt or bow ties). They accused me of something I DID NOT DO. Imagine trying the dress once and being forced to buy it! The dress was on sale and not from a new collection fresh from factory. The little stain they made picture of could be done long before I received it. They could even stain it themselves to eliminate the returns. Scammers!
The photo with yellow circle is from Cettire, the rest are my photos showing the unworn dress.

Hi. I just made an order for the first time at Cettire. The order was made from Austria. Till arriving was everything in order but after wenn i choose to send it back the problems came out. A very bad CUSTOMER SERVICE! Unflexibel and unacceptable. The return process not worked but they do not halp me to do that in other ways. The response from the customer service came always after days and was always a typical robotic one. Becous of the problem i choose to send it back on my own but they refuse that. After the return time was out suddenly the internet site problems was solved but no return more. The same experience as at the other Australien company MAAP cycling. A lot of marketing but a very bad customer service. I will never buy something from this 2 Australian companys.

I wish I would have seen these reviews before ordering! I placed an order and no more than 12 hrs later I emailed them to cancel it! They finally responded 3 days later AFTER STILL NOT SHIPPING MY ORDER and said "since you wish to cancel 24hrs after your purchase there will be $25 taken out of your refund for cancellation fee" mind you I had already emailed them in enough time to cancel! And oh yea if they ship your order without responding to your cancellation email you will have to pay return shipping regardless of anything ‍ I will NEVER purchase from cettire again and I will be sure to help as many people not go through any hassles with this company.

I bought a YSL tote bag nd it's been a week I have sent numerous mails and I put comments on instagram which were deleted and I have been blocked I don't know when will they send my item PLEASE HELP

They steal your money and you never hear from them again. They don't reply to any support emails. Make sure to chargeback on them so they lose the money they scam.

Paid $600 to receive 2 pairs of damaged armani shoes, when asked to by cettire to send them photos, i did, and was asked to resend them 2nd and 3rd time, after that, i asked to return the shoes to get a refund, NO ONE would reply to my emails, as if the company never existed.
I have 2 armani pairs of shoes $600 worth, can't wear them nor return them, well played cettire.
A TOTAL SCAM.

I have placed my order 2 weeks ago! They promised to find out why no shipment, and after didn't write me back! The cancellation free 95aed!

The worth company to make a deal with. Horrible customers you only can email to them and not receive answers a weeks.

I purchased a TOD'S sneaker on sale at $494 on the 15/2/2024. After confirming my order and sending me a shipping tracking number, they informed on the 19/2/2024 that the item is not available. The item is still available from the same vendor but at $400 more than my purchasing price. The same shoes and the same size is offered at $ 878.51. Rougly $ 400 more. I made sure that it was available from the same vendor because I pressed on the link of my orders to lead me to the same vendor showing the availability of the same shoes but at $878. I checked the name and place of the vendor just to be sure, and it was confirmed it is the same shop. Instead, of presuring the vendor to ship the item ( that's available) at my purchasing price, they send me an email apologizing claiming that they were busy and offered me a %10 discount ONLY IF I KEEP MY MONEY WITH THEM AS CREDIT. In response to my email that showed them that the same vendor is still selling exactly the same shoes but at $ 400 more., they responded and I quote: "The item displayed available on our website is not the same item as you ordered. The items were produced in different seasons, so they are considered different products at different prices.". HOW RIDICULOUS!. If it is manufactured by the same Brand, abd it is exactly the same model, why they claim it is from a different season. Even if there is any truth in their claim, they could still offer it to me at the purchased price. If they had any good customer service they could have deducted the difference in the price of their profit, since it was their mistake.
The second thing, is that they send you an email and never respond back to your response. This not the first incident where they ignore their customer completely and never respond to any correspondence from the customers. ABYSMAL CUSTOMER SERVICE

Be aware of their nasty return policy that they newly initiated! $25+tax+duty yesss they steal from you like a charm!

I bought a shoes, they give me the wrong sized and does not reply to my request to either cancel or change the size for the order, it just $#*!

Worst customer service ever. I received a pair of wear sandals. I have returned them and they charged me with a 25 euro fee.

Yiu pay fir express shipping (no choice) takes over the time quoted to arrive.needed to return item, had to pay for shipping and a return fee, they kept $60 of my money for a returned item, STAY AWAY

I try to return an item few days after I buy it, very bad customer service! Is no one to talk, think twice before you buy something from them

Item was not delivered so I received a refund, but they have refused to refund the $30 delivery charge.

Please read.
Do not buy from this website!
The prices look good and if you notice they change daily since it's a foreign company.
I bought a Dolce Gabbana dress in November. I had tried on a size in Neiman Marcus in the US and knew my size.

I got the dress for $1480.39, which was much less than the store in the USA. When you go to checkout, they charge an insane duty.

It was still a good price, and they had my size. So, I did my due diligence and read the refund policy. It said there would be a $25 deduction. And possibly could lose the duties paid.
The box arrived, but I wasn't rushed to try it again since I had already tried on the dress.
There was a 14-day return policy, but I didn't plan on returning, so I didn't rush.

The day before the 14th day, something made me open and check the box.
I realized I should check the dress. I'm so happy I did, tho!

The dress had a stain under the armpit and was super wrinkled. I assumed that I would have to steam it because it was in the box.
But the stain bothered me. Since I had one day left to return, I created a label.
It was too expensive to overlook.

However, I panicked about this stain. My first time buying from this site, and I didn't want not to get my money back.
The reason I picked size was the issue.

I lost $244.26 because of this. There is no number to call to explain the issue. Their only communication is email, and there isn't just one person responding and handling the issue.
I am extremely disappointed, and once I Investigated the return policy further, I realized this company is shady.
I have been communicating via email, but this company is horrible.
Please be careful. I won't ever buy from this site again.

They don't just charge a return fee; this site rips you off.

BUY WITH CAUTION AND BE READY TO LOSE THE DUTY FEES IF YOU RETURN OR EXCHANGE!

When you return a product, they will find the smallest reason not to refund you your money. This is a scam of a company, unethical. AVOID.

Nasty company, stay away at any cost. They took my money and canceled my order next day. No answers from them