Cettire

BUYERS BEWARE! I did not receive my $1200 item from DHL and Cettire did nothing to compensate or help me. I have emails from them saying "there is nothing we can do". Now I am out the money and have NO product I ordered. I have proof the order was rerouted from DHL to another location and still no help from either parties.
This is a fail in customer service for both Cettire and DHL.
Purchase at your own risk!

Avoid Cettire at all costs. No one replies to your return emails. It is a bull$#*! business with terrible customer service.

Lost over $1300 in duties and taxes when returning an item that didn't fit properly.
No where on their site does it mention they do not refund duties and taxes.
Also took them well over 2 weeks to refund my item which I had to email twice about.
Do NOT buy from this company.

They have an awful customer experience. I have returned the item after one day if receiving it due to wrong size. It's been over 10 days no news from them to give the money back plus they are charging me 100$ return cost and duty still no money back nothing but threats from their customer support that they will do that.

It isa scam. Please do not buy from them.

Bought from this site before I saw the comments, personally, my experience was great. Bought a hefty amount of items throughout a couple of months and everything was pretty smooth. Quality is nice and sales are pretty frequent. Nice customer support and shipping is always on time, never had any returns

Never buy from this webstore. They are totally unprofessional. A refund could last months here and their answers are unacceptable.
Even if the prices could seem smaller, do not interfere! Stay away. Better for your pocket!

Complete scam! They sent me the wrong item, on the way I received an email from DHL that I have to pay Customs fees to receive my items, even though on their site it clearly said that all the customs fees were included. I returned it the next day. Cettire received it, accepted it, and after that never refunded my money. I sent them many emails but they always responded that the refund is processing, It's been almost three months. Don't buy anything there!

Awful! Do not buy! I bought an expensive bag on their website, used it 5 days and the handle ripped. I contacted customer services and basically was told it was my fault. Well I've had dozens of bags over the years and none have ripped after 5 days; especially since I only used it a few hours each day and I am very careful with my things, so the bag was clearly defected. I tried to get customer services to take some responsibility for items they sell and was told to take it to a repair shop as this was not their concern. I even got attitude from a Manager who replied to my email saying she would no longer reply to me! Rude! Honestly! Avoid!

This company deliver the item but have a terrible returns policy. Returns must be received back within 14 days (acceptable) but there is nothing in their returns policy that states that this must be initiated within 10 days and initiating after 11 days will result in a refused return. I bought an item as Christmas present, obviously needing to arrive a few days before the 25th, in my case the 19th, leaving just 4 days for the return but I had no idea it had to be initiated within 10 days as there is nothing that states this. Return refused.

14 days from delivery? You must be joking! ASOS gives 28 and yoox gives 60. Plus they charge €25 for the pleasure - everything to stop you making a return. STAY CLEAR

Guys, please! Don't buy anything on this store! I'm still waiting for answers and trying my money back! They said "out of stock" but the bag still there to buy it! This is really serious. Be careful! So disappointed!

Be careful! Had to return Christian Louboutin shoes because of the couple of defects never got a full refund. Not sure if their products are real

Having read the reviews, I was quite worried, but I did receive my shoes, Hogan sneakers, in good order and right size. No complaints whatsoever. Clearly I did not test their return policy, as no need.

My fourth time ordering from Cettire. Yes shipping is slow, but it's worth the wait. Purchased an Alexander McQueen handbag and it arrived brand new, in the original box with dust bag and paperwork. 100% authentic. No issues. Love love love it!

Long story short, I ordered a boot 3 different times after it showed that it was in stock. Each time, about a week after I made the order I was told that the items was not in stock. I did this two more times and then finally gave up. Their customer support is only via email and it takes 2-3 days to receive a response each time. The reviews here are truly representative of the experience you should expect. This place has great deals, but horrid customer service.

I am positively surprised with my experience on this website. They shipped the product next day (Friday) and I had my Miu Miu shoes on Monday. Maybe they took the reviews into account and improved their service. Who knows... But great prices and for me at least, it was super fast shipping.

If there is a possibility you will need a return and a refund, do not ever buy from them! They have received my return of 300+ euros 10 days ago and they respond to none of my emails! Totally unprofessional company! Order #*******

They shipped the wrong size shoes. They charged me for shipping ($50). They claim the shoes were the correct size. I am size UK 9 US 10 EUR 43. They sent UK 10 US 11 EU 44. Shoes were too big. My online order showed US 10. I think they get confused with the different sizes ( their site in the U.S shows sometime U.S sometimes UK sometimes IT sizes. I sent them back and after 3 weeks I was told I will be refunded. The kept the DHL shipping cost ( both ways) so I complained that this was their fault so it shipping should be on them. Waited a few more days for a reply. Finally some guy who goes by the name of Cooper sent me an email... HIS TEAM checked the shoes and they were the side I ordered so I am screwed and they will keep the money. Stupid excuse, if they were the size I ordered I would have kept the shoes. Liars to cover their pathetic performance!. I cancelled every order I have scheduled with them. I am afraid they will mess up again. Of all the websites I buy from this is by far the least reliable. They do have good prices, but that is not good enough to risk my money. They deserve no business from anybody.

I purchased boots 2 days ago apparently. They deducted the funds (credit card) and within 18 hours advise they didn't have them in stock, or their partners didn't. I requested a refund as an option. The other was to receive an online credit voucher with 10% extra value. They had already lost my trust so option 2 only meant more opportunity to defraud me. I quickly discovered that the boots were still being advertised though with a higher quantity available now. So they are continuing to take peoples money in the full knowledge that the product is not available. This is an old scam where they use your money to manage their business when they have fraudulently obtained it. They haven't acknowledged my request for a refund, and therefore have not refunded the $. I am reporting them to ASIC, Consumer Affairs, and Scamwatch.

They sent the wrong item entirely. Hoping they will be willing to send the correct shorts, however their website now indicates they are out of those shorts. Who knows if they were ever in stock in the first place though, might have been a scam to get buyers.

Delivery was very quick but returned straight away as it was wrong size still waiting on refund all they say we are checking the item it's been over 7 business days still waiting. Will not use again Big fail.

I have done an order on a Balmain bag for my wife, for 2 weeks I got nothing!
Not even a mail with tracking number!
I've send them an email and they respond that the bag doesn't exist!
I got my refund after 3 months!
In addition I ordered another bag 5 days ago (1.600€).
They reserved the money, and today they replied that Unfortunately, they payment processor has flagged the transaction as high risk and we are unable to process high-risk transactions. I never had a problem with my cards in other sites like luisa via Roma,Farfetch or my Theresa!
Worst experience ever!
Never again!

I purchased a Burberry shirt from Cettire, and absolutely loved it! The packaging was a little disappointing as it just came in a cardboard box - no luxurious unboxing experience for the buyer. However, it did come super quick, and they do sell authentic designer at a cheaper price if you purchase them on sale, so I can't complain! For a more detailed review, watch my video below to find out my thoughts on the website :)