Championhelmets

I spend about $1200/year on motorcycle gear, and primarily purchase from US-based companies but once in a while order from overseas (Europe).

One such order was from Champion Helmets, for a pair of Dainese Trackpants along with two other items, a Revit riding hoodie and back protector. Champion Helmets had the best prices and a seemingly good reputation, so while I was aware that the Trackpants were on backorder, I was confident placing my order.

Prior to ordering, I asked Champion Helmets about the availability of the Trackpants, and was advised that they were in fact on backorder but they could get a pair direct from Dainese if I ordered. I placed the order on April 7th. I was reminded on April 10th that the pants were on backorder, but would ship within 7-10 business days if I confirmed the order, which I did.

Fast forward to April 20th (9 business days from order), and I asked Champion Helmets via their online chat support where my order was. I was told that the pants should be arriving to Champion Helmet "this week or early next week" and that I'd get tracking info as soon as it shipped out to me. Given this could have fallen within the 10 business day period, I said OK.

Having not received tracking info by Monday 4/24, I emailed Champion Helmets asking for an update. I was told that "Im expecting your pants to arrive at the end of this week or beginning of next week." So not only would the pants not ship out within the promised 7-10 business days, I had been misinformed about when the pants would even arrive to Champion Helmets. Based on this, my order would not ship out until nearly 1 month after I initially placed my order.

When I threatened to request a cancellation and refund, Champion Helmets miraculously received my pants that day, and said they would immediately ship out my entire order. When I received the package, I found that they had shipped the wrong pair of pants - I ordered men's, they sent me women's. When I advised them of this mistake, I was given two choices: keep the (useless to me) pants at a discounted price, or send them back at my own expense.

Avoid Champion Helmets at all costs. There are much better options out there.