Charlotte Russe

I have tried three times to get items from Charlotte Russe and all three times have been disappointed. They never actually respond to complaints. The only ever send generic messages back to you. Horrible costumer service when you call them. I will Never order from them again. Don't get me started on the restocking fee charge. Good luck staying in business. I'll stick with ASOS!

This was my first time ordering from Charlotte Russe, and it will not be my last. I bought three cut out black dresses and I'm absolutely obsessed with them! They are a little long, but I am only 5'2 and it shouldn't cost much to have them altered. I bought all of the dresses on sale for roughly $20 a piece. Absolutely worth the money!

I ordered and paid for 2 shirts and two skirts. They email me saying only one skirt was shipped because the rest were sold out. I was not refunded yet and it has been over week. I even wrote them an email and no response yet.

This is my first and last order from Charlotte Russe. I ordered a pair of SIZE 6 boots, I double checked it and placed the order. The order history says I ordered a SIZE 10. I contacted them and they said I can't cancel the order or get the size changed even tho it hasn't even shipped. They won't even email me back. I'm super disappointed because the boots were actually cute. I've never had a store or company be so complicated to contact for an error.

I'm shocked to see so many bad reviews on CR. I don't have complaints about them at all. I usually purchase items online since I haven't had a chance to go in store shopping... anyways, shipping isnt always the fastest but never too slow. Items are good quality. I think I don't have complaints or problems shopping online because I already know what to order and what to expect from them. Happy customer :))

I'm something of a 'shoe queen' and used to buy a lot of shoes from Charlotte Russe.

That was when they had a broad range of cute styles in a broad range of sizes. I wear an 11 and finding cute / fashionable heels is a challenge that this site used to meet admirably.

Nowadays their selection of 'larger' sizes is pretty grim and I drifted away from them to other sources - but I wish they'd figure out that girls feet are getting bigger and they should keep up with their customers' demographics.

Just hoping someone sees this review and it strikes a chord. A girlcan always hope, right?

I was so excited to get a pair off shoes in the mail, however they sent me the wrong size. They sold out of the size I was promised and now I have to do additional work to send them back just to get my money back. Even if I wanted to go up half a size they said they would be out of stock by the time I would get to them, like there is nothing more they could do. I'm not one to do a review but I was very disappointed. Really I should be getting my money back without going through the process of returning them, I suffer because they made a mistake, that's horrible customer service. These things do happen, but I had hoped they could do more for me considering the mess up was completely on there end.

I live in Canada. I have order from CR about 4 times last year. The service was good and delivery was free if your purchase was over $50 dollars. I always found clothing in my size. And shoes true to size. Now they charge $20 usa dollars to ship to canada and that has prevented me from ordering items from this site. And lastly all the terrible reviews this company is going foun hill... too bad

I went in to the Frisco, TX location for Black Friday, and was overcharged $11 for an item. When I went back to the store in an attempt to fix the cashiers mistake, I was yelled at by the employees in front of about 75 other people who were shopping there as well. I ended up leaving with $37 missing from my wallet, when there should have only been $26 spent, and was completely embarrassed in front of a crowd of several people. I'm never going back!

The employees are very rude, they were talking all three by themselves didn't wanted to help in the fitting room and also in shoes we said excuse me can you help and there ignore us. Went we where ready to paid it was a long line and only one cashier talking with the other two employees who wasn't doing anything. We were going to buy a lot but bought only one shirt because no one helps us.

I bought a pair of boots from CR I knew they wouldn't last forever but the heel broke the very first time I wore them. Totally unacceptable in my opinion I paid $40 to wear shoes one time. I contacted customer service and they will not replace or refund. Very disappointing.

I bought the Star Print Cold Shoulder Skater Dress (http://www.charlotterusse.com/star-print-cold-shoulder-skater-dress/*******.html). It was so cute, and I liked it a lot. I was planning on wearing it on my vacation after wearing it to a wedding. After 2 washes and 1 wear, a few part on the top (both front and back) was torn apart. I know the bad quality that I might get from Charlotte Russe, but after 2 washes and 1 wear... I will not shop at charlotte russe anymore

Horrible returns policy compared to other stores. If you don't have everything tags and all they won't take it back. As a bonus, if you don't get it back to the within 30 days of the purchase, they won't take it back. I did call customer service after learning the store would not accept it and even customer service refused to help. I'm now stuck with an item that does not fit. Seems I would have at least received in store credit even after the 30 days. People often order online because they don't have a Charlotte Russe nearby, hence why I'm over the 30 days. Stay away unless you are certain you want the item.

Ordered: Faux black leather bodycon mini dress, size large

I love this dress! Its super cute! It was only USD $ 7.20. I am busty so I ordered a large. I like the fit, its stretchy so I could possibly have gone with a medium. The brand is Wet Seal.

This was my first time ordering so I did get a discount. Very, very happy!

Very disappointed, signs advertised mix and match jeans and sweaters. 2nd one is 12.50. Purchased 2 jeans and 2 sweaters from the racks with the signs clearly part of the sale. Went to check out and the lady did not honor the 12.50 rate on the second sweater. Told the clerk and showed her the sign and rack and she still said no it didn't ring up that way. I went ahead and got it because someone was waiting for us and it was my daughters friend. They will never get my money again. Paid full price. It's the point. And she could have made it right and didn't so clearly no customer service.

I really enjoy shopping at this store and I appreciate the selection of clothes and items available. However, I am disappointed to know that the district manager allows the store manager to work alone. Although she is a friendly and compassionate person, it is evident that she works tirelessly and could benefit from additional support. The reason I put 5 stars is because I really like the store manager.

I love Charlotte Russe, I have so many items from the store. Shipping is terrible though. I ordered some shoes to wear on my birthday, 2 weeks ahead of time, and they won't arrive until the day after. I'm just frustrated because other items that I purchased a few days after I bought the shoes have arrived already. I would suggest purchasing waaay ahead of time.

I have ordered a jacket for my mom on black friday sale and I didnt receive it, I am leaving to my home country in a couple of days, they really disappointed me, they were asking to fill the form, investigation, and stuff, which will take 10 more days. I wish to cancel my other order too.not happy with the shipping

I recently ordered two items that were on sale with free shipping. When i looked at my order on the website a few days later i saw the quantity of my order said 0 instead of 1. I never received an email that said the item was out of stock. I also had to call for my tracking number because i never received a email. It's best to shop at the actual store not online.

Never had an issue with them. They have good deals and decent quality for the cheap price. The shoes aren't always the most comfortable but it is a fast fashion store so what do you expect. I never had issues with customer service, in fact, when I did have order problems they always responded in a very timely manner and were very helpful.

Charlotte russe is an Ok site to order from, the worst thing about them is the delivery timing, I ordered from two other sites in addition to them on the same day and theirs was the last to arrive, I placed my order on a Monday, it was shipped Tuesday, delivered Saturday. I ordered a pair of boots which seem ok so far, I would consider ordering from them again cause their not too bad. The delivery time sucks because they use smart post (FedEx to post office) which ends up being the slowest delivery method but if you can deal with that you'll be ok!

My Fourth Time ordering from CR. I never Order online but want it some heels so I decided to give it a try. They send me a tracking number. Got my heels in 5 days. I bend ordering stuff every thing bend ship to me with out problems wating on some heel to get here Tuesday and got the from 40% off free shipping. My new place to shop online love it ;)

Last week I ordered over $100.00 worth of clothes and I regret it.The factory smell was terrible and the company refuses to take the clothes back. I went to the store for a refund and the manager inspected my items and took them back. She said to me whats thats smell? I said the clothes and she shipped them back for me.The quality is very bad do not shop here.Go to American Eagle instead.