Charlotte Russe

I do a lot of online shopping and have been ordering from Charlotte Russe for years now. In the 5+ years I've been ordering from them I've had 2-3 complaints but I always brushed it off because I really love their clothes and honestly customer service was not so bad (except once when I received a top with one sleeve shorter than the other and customer service was "Sorry") well it has finally happened to me, I'm going through the worst customer service experience ever! Out of no where CR cancels my order without ever even sending an email informing me of that. I found out because the CR charges are no longer showing up on my credit card's recent activity/purchases. I emailed them plenty of times asking for a tracking number, almost a whole week later I see the charges have disappeared from my credit card but never even got an email from them giving me a reason as to why they cancelled my order. 5 years I never had a major problem with my order let alone have it canceled. Not only that, I also purchased a $55 egift card for my cousin's birthday that was supposed to be emailed immediately. I purchased it on 9/9/2016 they charged my credit card but never sent her the email with her egift card(I've checked her email/junk folder) Again I emailed them plenty of times and NOTHING! I'm going to call their customer service and have the credit card charges disputed. I cannot believe what a headache this has been. I was a very loyal customer but lately CR is very unprofessional they have definitely lost my business. How can they just take your money and not give you anything in return but a major headache.

I ordered a body suit on December 5th and was sent a confirmation for the size and payment went through. I called on Monday the 12th to see if it had been shipped yet and the customer service department told me it was being shipped out that same day. I just got an email saying my whole order is being cancelled due to the item being out of stock... HOW DOES AN ITEM GO FROM BEING SHIPPED OUT, TO OUT OF STOCK?!?!?! Waste of money and now I do not have my outfit for the Holiday party this Friday.

You will never receive all of your items if you purchase more than one. The customer service reps will give you attitude and you won't ever talk to a supervisor should you need to. The crazy thing is I spoke to someone on the phone Monday about cancelling my order after I read horror stories about CR. I had been trying to cancel my order to days prior. I told the rep I was scared of becoming a victim of being charged for an item that was sold out and she assured me all of my items were. Guess what? All of my items were attached to the same tracking number so I figured if I ever did get my items (many others haven't), nothing would be missing. Boy I couldn't have been more wrong. Of five items, not one, but two items were missing. A whole pair of shoes they claimed to have shipped! I tracked this package the whole way. Smh, not only was a pair of shoes missing, but also a pair of sunglasses the rep said was still in stock and asked would I like those to be shipped. Uh, heck no! I don't trust you guys at this point. I will say this about CR: their chickens will eventually come home to roost. Karma will rear it's head and they will be on the receiving end of it.

I ordered a dress for my friends wedding and we were all matching bridesmaids I ordered the dress well in advance of the wedding my order was filled and shipped super slow but came well with In one week of her wedding as I open the package and I went thru the clothes I had ordered I realized the dress wasn't part of my shipment i called customer service which the csr was really nice but pretty much said sorry... sometimes we sell the dresses but they go out of stock and then there's a 50/50 if you or the other customer will get it. Completely unacceptable I have been shopping with Charlotte Russe for years never again! You guys suck! And being a multi million dollar company maybe just maybe you could splurge on getting someone to call or email people and let them know dresses are out of stock. Thanks for sending me a completely different dress with a completely different color and thinking I wouldn't notice... the bride will notice! I'm out of the wedding party out of respect... and you guys really suck! Don't sell stuff you can't deliver! Another company that lets its customers down... but it's okay... you had a person tell me how sorry they are.

Great site. I get a lot of my shoes from here. They are a great price, cute, and comfortable. They also have cute clothes and good/cheap jewelry. Fast shipping is also a plus.

This shop is my go to. They have affordable shoes and clothes, and great deals.As someone who doesn't like to spend much on clothes, this shop doesn't fail to please me. My wallet thanks me.

I purchased over $100 worth the clothing online from charlotte russe and when i received it everything was fine and perfect. But the next day when I tried on this off the shoulder faux top I got many rashes all over my skin that keep SPREADING and I had to buy medication for! And what REALLY pissed me off was when I asked for a refund they said no and acted like what I had was a "minor breakout" and I didn't "qualify" for a refund. Like isn't the costumer supposed to have complete satisfaction? And if there are any problems they will help fix them and meet your needs? What a bs online store. Never purchasing from there again! Oh and before you ask if I was allergic to any material, I can guarantee you I am not. And I know for a fact some type of bacteria or chemical was in that clothing piece and they were to cheap to even clean it or make the shirt the best quality it should be. And this shirt was $20 for a piece of crap! I don't even think charlotte russe deserves even one star. And I have never had an issue with any other store unlike this one. Extremely dissapointed.

Why is my credit card charged before my order is even shipped? Then my ordered got cancelled and you have to refund my credit card. Bad business practices

I just expierienced the worst costumer service ever the girl was so rude and didn't even try helping. The shipped my package to a different adress and never did they admit what was there mistake. So I never recieved anything eaither did I get my money back. Never shopping here again. Be carful they don't care after they get the money

I am one disappointed chick today. I ordered from charottlerusse.com for the 1st time last Thursday. I was so excited because I found out about the site on the very day that they were having a 50% off and free shipping sale. So, I started loading up my cart. My order ending up being 3 pairs of boots and a dress. Then, the aggravation began... the order took a long time to process and to be shipped. I just received the package today, a week after placing the order. I was happy to have finally received the much anticipated arrival of my purchases. When I opened the box containing the first pair of boots, the first thing that I noticed was how cheap they looked. The seams were raveled and it looked almost like I'd made the boots myself. The second pair looked some better, but were not the color that was pictured on the website. I was however, quite pleased with the third pair of boots ( they were NOT Charlotte Russe brand as the other two were. They were Soda brand.) Much nicer quality. I was also content with the dress. So 2/4 I guess isn't absolutely horrible, but I will not be ordering from charlotterusse.com ever again. I wish anyone else interested in ordering from Charlotte Russe better luck than I had.

CONS: SLOW shipping, Cheap quality

PROS: Great sales

Absolutely beyond pissed it takes an hour to answer a God damn call. I have spent quite a bit at Charolotte Russe and I will be damned if I don't getc my $#*! by tomorrow.

I purchased a dress and was not allowed to try it on, wasn't told that you can't return anything and that you can only get a store credit or exchange, worst store ever!

Okay so during the Black Friday Deal I ordered 3 pairs of shoes and one pair of pants from the Charlotte Russe site. I was beyond excited to get my packages because it's been a while since I shopped for myself. Two days later I ordered some clothes from forever 21. After a few days I receive the Forever 21 package but not the Charlotte Russe one even though I ordered from Charlotte Russe TWO DAYS EARLIER. Then, after about ten days, my shipment page still says PROCESSING. My order hasn't even shipped after 10 days!
So I email Charlotte Russe about it and the man replies saying that they had to cancel one pair of my shoes from my order because it was out of stock. And he tells me to buy something else the price of my shoes or less so he wouldn't have to take the money they charged out of my account. However, I checked on the site and they were still selling these shoes in my size! I emailed him this, and he still has not replied after a week of waiting.
I got my order today though after days of waiting and it doesn't have the shoes with it. On the form they sent me with the box it says they charged me $61. On my account it says they charged me $55. On the email the man sent me, he said they charged me $68.
I am overall very dissatisfied with my experience. Their customer service is horrible. If you want to buy Charlotte Russe things you're better off going to the store rather than ordering online. Or better yet, just order from Forever 21. Their deals and services are SO much better. Good luck to y'all. Don't make the mistake I did.

Oh my lord I never thought customer service could be worse. Ordered two separate orders from here in August. One order just never arrived to my house and the second order I decided to return an item from that order. After never receiving my return $ TWO MONTHS LATER I called customer service where they told me that I should've called them, told them the tracking number and let them know I would be returning an item. And because I didn't let them know there was nothing they could do about it. It never ONCE on the return order instructions notified me that I had to call them to tell them that. I spoke with a supervisor who then went to check in the back and they found my order sitting in the warehouse, never scanned in or touched. Then I asked for the refund, which it took another month to process through. They then proceeded to tell me that my bank wouldnt accept the refund so it took longer than expected. (meanwhile my refunds from before went through with no problem... pretty suspicious) I told them I was very disappointed in their service and Chris the supervisor offered me a 15% discount on my next order. HAH! I could find a better discount from an online coupon code. I will NEVER be shopping here again and I really advise you should not either

The manager at the Cape Girardeau, Mo area by the name of Tyler was very RUDE to me on a exchange. I bought a shirt and was unsure of it... i asked the clerk if I decide o don't like it can I bring it back. She said SURE. I took it back and TYLER got real snotty with me. I will NEVER do business with CharlotteRusse EVER AGAIN. Not because of the exchange, but for the RUDENESS.

I recently made an large online order after receiving all but one package I tried tracking it to no success so I finally called Customer service just to be told they didn't have the item (never received an email saying that) then when I refused the replacement order and tried substituting the item with something that was lesser than the shoes I was told I couldn't because the orinal price of the items were $2 difference but the item I wanted sale price was cheaper than the shoes sale price!? So stupid and frustrated so that was my first and last to be shopping with CHARLOTTE RUSSE!

I was in the Charlotte Russe store at the Newport Center Mall in Jersey City NJ yesterday, the staff has NO professionalism! NO customer service skill at all! They all look like they just rolled out of bed and came straight to work. They were yelling like they were at a night club. Talking about going on vacation, getting tattoos, and having plastic surgery. I was total shock! I had to record them secretly and show my sister because she loves that store... The "manager" has red hair, tattoos all over, and her leadership skills SUCKED! One girl (Ivory) had on a baseball cap and slippers, with a Belly shirt and stretch pants. (Not to say that she can't wear that, but with gut hanging all over at work that outfit is not exceptibal) one girl asked if she can help me, so I thought, when I said "yes" and turned around. She was on her cell phone and asked if I could give her a minute. (Tanya) smh! They will NEVER get the pleasure to "help" me again... I will continue to shop with Charlette Russe, just not that store...

Fabulous:-) it tooks less than a week. I got everything I ordered. Free shipping no fees, no tax. It was great. I loved it. I will buy again.
I def recommend this store for buying online.

All the CR stores in my area have been shut down. I purchased items online, but they did not fit so I traveled to a location out of my area in hopes of returning. To my surprise they do not return sale items for cash. My only option was to exchange or store credit. I looked around at the items in store. I was very disappointed with the selection of clothes. CR has always been one of my favorite stores and the location that I used to visit often in San Jose always had the latest trends and I was sure to find a cute outfit. The Gilroy store reminded me of a cheap 5 and below. I couldn't believe it was a CH. Obviously, the stores have been hit hard due to the pandemic, but I don't think it's a reason for the stores open to have such a poor selection. You would think they would have them looking full and filled with trendy items. With that being said I was not able find an item I liked, so I opted for gift card, and was assured I would be able to use it online. Fortunately, the selection is still very good on line. I thought I was set, but when I tried to enter my gift card it would not take for some reason. I did some research and was not able to find a way to enter it. I tried to call customer service but it wasn't a working number. I then emailed customer service. The response I got was not what I expected. "At this time we are not able to redeem Gift Cards online. We apologize for any inconvenience". REALLY! If i knew that i would have kept the item and sold it my self. I was very disappointed. How rude

So far this place has been amazing experience! I love this shop so much.
The only thing I don't like is the online store has wayyy too many mesh tops.

After ordering a single item from their online website, I will never purchase anything from here again. I placed an order for a dress and it told me that the order couldn't be processed. I never received a confirmation email so I assumed it just was a glitch in their system. Ten minutes later, I noticed my card was charged. I went ahead and called customer service where I waited for 20 minutes to speak to someone. She told me that the order did go through, and I just didn't receive an email confirming so she gave me a confirmation number to track my package. Which I soon discovered, did not work.
After waiting for my package for a good 2 weeks. I called customer service AGAIN. I then waited AN HOUR to speak to someone, only for her to tell me that my order wasn't coming. So, I now have lost money for an order that I was never getting. She then told me that in order for me to get my money back I needed to speak to the AP department and they could help me. They told me to give them 48 hours to contact me. I will NEVER order from here again, the customer service representatives are very unprofessional and they have taken money from my account for an order that was never even expected to be sent. I would not recommend ordering from here.

Dressing rooms closed for covid. Asked cashier if we could return, said we could but when we did, no go! Horrible return policy and rude employee/manager in Holyoke Mall Store.

I bought clothes not too long ago on line from the New Charlotte Russe. I was so happy when they reopened the stores since I would shop there frequently. It took a week and a half from the order date for them to ship out the clothes. When I finally got it, I saw that a few things weren't how they looked online and I went to the store near by to return. There I found out from the cashier that they have strict orders from corporate to not accept returns or exchanges at the store. I would have to mail the items back to them and pay a re-stocking fee. I looked over their return policy on their new website and there was no mention of this. (Keep in mind, the old corporate allowed returns in store). I was informed by the worker that they did this because they would loose a lot of money with returns... duhh... I was no longer able to return the items by mail since I found this all out after the 30days of ordering and they would no longer accept it.
I wrote an email to corporate asking for help in the matter and I still have not heard back. Not worth the hassle of shopping here anymore. Clothes are cheap which was good, but so was the material.