Chathamcollision

On 11-18-2019 we received a quote for repairing our car(2009 VW Rabbit) from a frontal/underneath damage. Based on the original quote we agreed on the repairs. Around June time(shortly after our son started using the car's A/C), the A/C stopped working. A few weeks later we visited a garage for diagnosing and repairing the problem. Diagnosis follows: FOUND A/C LINE FROM CONDENSER TO COMPRESSOR CUT FROM RUBBING ON RADIATOR FAN(MISROUTED). The diagnosis mechanic asked if there were prior repairs to this area of the car and when we informed him, he explained that the repair shop should be more careful when they connected A/C line to the new condenser and make sure that it was not rubbing against the radiator fan(e. G sufficient clearence). To his credit, he also mentioned that the repair works should be covered under warranty(from the repair shop). On the 7/15/2020 we visited Chatham Collision repair centre and explained the situation, showing them at the same time the diagnosis report(and necessary pictures). Their Employee(at the reception) did not seem to be interested at all(not even looking at the car), stating numerous times that they will not fix it for free(and asking us to leave the car for a quote if we wanted it fixed). As we didnt agree to that we asked to see the manager. Early on the next day, upon our arrival, the same employee that we met the day before, informed us that he had found a photo of the car showing an existing mark on the A/C line. At that point we new that they were trying to find an excuse for not honoring the warranty repair. Since then we have exchanged a number of emails explaining that the extensive damage on the A/C line looks nothing like the mark on their photo and can only be a result of their bad routing during the repairs. On top of that A/C compression test passed when we received the car so the A/C line was OK. Photos that clearly show the misrouted A/C line are available. The garage finally refused to do the repair free of charge(and gave me a quote of ~$705 for fixing the repairing the damage).

I attach the following photos:

1) A/C problem diagnosis from the indepedent repair shop,
2) 4 photos of the estimate of the original repairs from Chatham COllision reapir centre,(that was paid in full)
3) A photo that was provided from Chatham Collision repair centre the day after our visit(when the A/C had stopped working). The red circle indicated some damage to the a/c line. That photo was never shown to us before.
4) One photo showing the A/C line extensive damage while the A/C line is still connected to the car(moved by hand in order to expose the damage)
5) Two photos showing the A/C line rubbing on Radiator fan(due to bad repair work)
6) One photo showing the extensive damage of the A/C line due to rubbing with the radiator fan(this looks nothing like the photo from rpovided by the Chatham Collision repair shop - that indicates some damage in the red circle)
7) One photo showing the replacement A/C line(at my own cost) and the correct placement.