I purchased 130 of the stemless wine glasses, personalized for my wedding. I had mistakenly submitted the wrong text that I wanted, so I emailed and called them and left a message asking to change the text before the order went to production. A few days later I received an email that the text would be changed. I received the glasses in just a few short weeks. They changed the text as I requested, and sent 5 additional glasses above what I ordered and none were broken in shipping. The glasses were smaller than appeared in the picture, and on each and every glass the text is printed crooked, and the "1" in 2016 has a gap on every glass. Additionally, the text was proportionally smaller on the glass than pictured (I bought the same text as the picture).
I placed my order on May of 2017 and was nervous after reading so many negative reviews. When I first placed my order I did call and speak to a live person, she was really nice and helpful and even offered me a promo code for the inconvenience of the American Express not working that week on their website for payment. I sent an email to ask when my order would be shipped out and got a reply back within less then 24 hours. I then got an email letting me know it shipped out on May 31st and happy to say I just received my order today June 6th! The packaging was execellent I am soooo happy. The production time took about 3 weeks however shipping was so quick so for all the negative people stop it! I'm sure you are not ordering on time. My wedding is not till the end of July and I placed my order the beginning of May so if you are wanting to get your order in time just make sure to order in a timely fashion and stop giving such bad reviews because everything was perfect including packaging and all.
DO NOT ORDER FROM THIS COMPANY. I placed an order on December 31,2015 and was told that my order would be shipped in seven business days. Not true, on day ten I called and emailed the company there was no response. Two days later I received an email saying that my order was being processed. My event was in four days, I was in panic mode so I called and emailed again no response. The coasters arrived the day before my event and they were incorrect. Yes I tried to contact them and you guessed it no response. Finally today I get a live person Claire I emailed her and showed her what I ordered and what was received. She said that they will credit my account. I am waiting for that to happen. I don't believe it will.
Do NOT buy from Cheapfavor shop! They have poor customer service and do not work with you in correcting THEIR mistake. I received inscribed mini mason jars instead of receiving 16oz mason jars. When I called to try and get the situation resolved I was told to just make a new order after they had hung up on me the first time. Horrible experience and DO NOT waste your money!
My order was a week late. The print on the glasses are faded and half of them are broken. My order came the day before me event which puts me in a crunch to find replacement. No one answers the phone and the emails aren't returned in 24 hours as stated. By the way "Claire" is the one responding to the emails. I don't think she's even a real person. DO NOT ORDER FROM THIS COMPANY!
I paid for the product but never got the shipment. Don't buy anything from this company they are a scam! Contact your bank to get your money back.
I ordered favors for my wedding on November 3, i'm writing this on Nov. 23rd and i STILL don't have my favors for my wedding on November 28. When i finally got someone on the phone, i asked WHEN my order would be shipped and he told me i could have them shipped to the place i'm having my wedding and they MIGHT get there by Friday (the day after Thanksgiving). He did mention that they COULD overnight them for between $800-$1000. After discussing with my irate fiancee i called back and had to leave a voicemail (again) and told them if i won't have these things, at my house by Wednesday (Nov. 25) that i want my money back. The only reason i'm giving them one star is because it won't let me give them none. Please do not order from these jokers!
Whatever you do do not order from Kate Aspen or Cheap Favor Shop for wedding stuff they have horrible businesses practice and are trying to pass off this yellowish color as tangerine they won't exchange or give me my money back and they told us we don't care about the quality you received as long as we get our money!
I ordered souvenirs for my wedding coming up on the 17th of May. I have not gotten d stuff I ordered over a month now. They don't answer calls nor do they reply to your emails. THIS is the WORST COMPANY EVER
Placed an order ro 90 favors for a 50th birthday party.
They claim it was delivered and fedex does not have the tracking numbers they provided
Overview
CheapFavorShop has a rating of 2 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapFavorShop most frequently mention customer service, mason jars and tracking number. CheapFavorShop ranks 31st among Wedding Gifts sites.
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- Grapevine, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members