• CheckThem

CheckThem

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Overview

CheckThem has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CheckThem most frequently mention customer service, day trial, and credit card problems. CheckThem ranks 13th among Background Check sites.

  • Service
    11
  • Value
    12
  • Shipping
    7
  • Returns
    8
  • Quality
    11
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How would you rate CheckThem?
Top Positive Review

“Pleasantly surprised with my experience”

ella f.
1/21/22

I signed up for the trial to look up a childhood neighbor of mine, who has since passed away. CheckThem was the only site who had reports on this person. I pulled a basic report, which showed the person's birth date and several arrest records that the family has hidden from the state's public case search. The report didn't reveal the death or a date, which is fine because there were no online obituaries or announcements of death. I was worried about cancelling, but had no problems when I emailed the support contact.

Top Critical Review

“SCAM SCAM SCAM”

Nick P.
9/2/17

Figured i would check it out just looking myself up took a while then asked for credit card info which i was expecting almost used my normal card then thought better of it and grabbed my Temporary card and loaded $2 on it and went through with it. No useful information came through except address, relations, and neighbors. Said oh well and moved on. Checked my email 20 minutes later and had 4 attempted charges to my temp card. Absolutely do not use this site don't touch it stay the heck away from them. The $1.99 charge is the only one they talk about. Nowhere else is any charge mentioned. Its a scam and they know it otherwise there would be online support.

Reviews (86)

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customer service (17)
Thumbnail of user delbertw13
1 review
0 helpful votes
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September 25th, 2018

I use their reverse phone look up tool to search for business owner names and contact information. It's helped our business generate leads. The tool gives you the name of the phone owner which you can use to find more information using their name search.

Thumbnail of user haroldb53
California
3 reviews
2 helpful votes
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December 27th, 2017

This service is similar to the data that attorneys get. I think private investigators get this information as well. They do a good job looking up public records across the nation. Not 100% accurate but close enough to make next decisions. I searched a few people that I'm suing and found some assets, homes, that we can add to the judgement.

Thumbnail of user loisb35
California
1 review
1 helpful vote
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October 27th, 2017

This service is really direct to the point. They gave the right information of the person I am finding. -very satisfied with the results Ive gotten. Customer service was excellent as well. - Very responsive & courteous. Ill definitely use Checkthem again for my information gathering.

Thumbnail of user brettf15
brett f. – CheckThem Rep

Hi Loios, thank you for the positive review. We look forward to seeing you again.

Thumbnail of user lovil1
California
1 review
0 helpful votes
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December 12th, 2017

The best background checker site Ive ever used. Very helpful on tracking some information that you needed to know about the company you deal with. - to identify, if its legit or not. Get all the information that I needed in a fair price. Money, worth it! I'll definitely use them again & again and recommend it to others.

Thumbnail of user laurac284
California
1 review
1 helpful vote
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January 11th, 2018

It was extremely helpful and got exactly the necessary information I needed. They were able to find out things that other sites cannot. I hope it doesn't change. I would recommend their site to anyone looking to gather precise info.

Thumbnail of user jillc148
California
1 review
0 helpful votes
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September 24th, 2018

Unlimited background checks for is a good deal, especially for those that need to run multiple reports. The data is similar to public record services that attorneys use (I am one). It's available for cheaper than the big data provides. I'm happy with my purchase.

Thumbnail of user lucyb60
California
1 review
6 helpful votes
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April 17th, 2018

Although some of the info. Was accurate, more of it was inaccurate and left out some MAJOR details like, current marriages and existing businesses. Other, basic information that was left out included the location of the individual... and I'm fairly certain they didn't just evaporate into thin air! Also I tried calling them repeatedly, but each time after about a 5 min. Wait, the call was disconnected. Huge waste of my time.

Thumbnail of user agnesr9
California
1 review
1 helpful vote
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September 14th, 2017

I have a toddler and as a single parent I get a lot of people to watch her. I use checkthem to run a search on everyone before i allow them to watch my child. You never know with all the dangers out there. I found out that her friend's father has 7 arrest records all over the country. I would have never known otherwise so I recommend everyone to check

Thumbnail of user brettf15
brett f. – CheckThem Rep

Hi Agnes, I'm glad you are finding success with our services. Thank you for the positive review.

Thumbnail of user serriel
New York
1 review
1 helpful vote
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October 29th, 2018

The website is user-friendly and no hassle, the results are timely and top of that, the customer service is nothing but the best. I would highly recommend this to anyone for an accurate background check.

Thumbnail of user sarar149
Kansas
1 review
2 helpful votes
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June 6th, 2019

Paid $44.85 for a phone number for my elderly fathers aunt. They said it was $2.99 trial but when you cancel you get charged $44.85. No refund. Rude customer service.

Save yourself the lesson of paying for a stupid phone number.

Thumbnail of user brettf15
brett f. – CheckThem Rep

Hi Sara. That is expensive for a phone number, and we've since adjusted our plans for cheaper pricing (a lot cheaper). Please contact us and I'd be happy to issue a refund.

Thumbnail of user lilas8
Texas
1 review
11 helpful votes
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September 6th, 2017

They charged me over 81 dollars over a 5 day period and then LIED ABOUT IT! I don't know who the person i talked with but, they said "no refunds". They will lie to you and I am sure what they are doing is illegal. Let's sign a petition to end the sitte. Also, the person I talked with was very rude. He said I was charged "additional for features but, said nothing about it. They don't do refunds so don't even try. NEVER sign up for this site. Anyone that says otherwise is probably a drone a drone for the company trying to scam you. Take my advice. Do NOT sign up. Their customer service sucks, they don't do refunds, basically it's a scam. I would make this 0 stars but sadly there isn't a thing

Thumbnail of user brettf15
brett f. – CheckThem Rep

Hi Lila, your account signed up for many premium features. We charge additional money for premium features because we need to pay additional fees to data providers. If you have any questions or concerns please contact support@checkthem.com.

Thumbnail of user donnal988
Florida
1 review
1 helpful vote
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March 21st, 2021

Do not use! This is a complete scam--You think you are paying $2.99 for a report and before you know it, they are charging you $35/month. No report downloaded--completely useless. Rip-off, scam, fraud.

Called to cancel and says "non-working number". After disputing charge, have to cancel card.

DO NOT USE.

Tip for consumers:
DO NOT USE THIS SITE--IT IS A SCAM TO CHARGE YOUR CREDIT CARD

Products used:
none

Service
Value
Quality
Thumbnail of user marthas87
New Mexico
1 review
4 helpful votes
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January 9th, 2018

Well it does not tell you in fine print that for you 1st month your gona be charged $60 to just open an account then the money charge. I somehow could not access n e more info than what was given already they can only refund me 1 month they tookout which i can happy at least got something back. But would not try again.

Thumbnail of user patriciar318
California
1 review
3 helpful votes
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August 9th, 2018

I was suckered as well. They promised that I could opt-out at any time, but then the "opt-out" feature didn't work, no matter how many times I tried to use it. There was no answer at the phone number given, no email address for contact is given, and a few days later they charged me $44.85. I disputed the transaction with my bank and sent a demand letter to CheckThem to cancel my "service" and refund my money.
I'd be surprised if any of the favorable reviews were legitimate - they are probably ginned up by the thieves themselves.

Thumbnail of user barbarab273
California
1 review
11 helpful votes
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August 31st, 2017

Do not sign up for the " $1-99 " trial with Checkthem. Signed up last night from an ad on Facebook. Looked up my own name. Did NOT sign up or use " Special Features." Within moments another $ 19.37 was taken from my debit card without my authorization or permission. So this morning I called their 800 number to cancel. My account was canceled however the "agent "refused to return the unauthorized $19.97 and then hung up on me. Don't do it. Don't fall for this. It isn't a 2 dollar mistake. It's a $ 23 mistake disguised as a service when it is a huge ripoff SCAM.

Thumbnail of user brettf15
brett f. – CheckThem Rep

Hi Barbara, we offer a $1.99 trial for 5 days. You may cancel your account in the members login area, via our customer phone support, or e-mail support.

Thumbnail of user tracier6
New York
1 review
2 helpful votes
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October 10th, 2017

Their site is really a big help to me. It helps me to identify the companies that I transact with. If its legit or legal. Nowadays, its really hard to trust someone easily, so you need to be wise sometimes so that you cannot be victimized with illegal idiots around you.

Thumbnail of user brettf15
brett f. – CheckThem Rep

Thank you, we're happy to keep you and your family safe.

Thumbnail of user komalk8
Connecticut
1 review
3 helpful votes
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December 27th, 2018

I cancelled my account and they still charged me so i called. I was very polite and he ended up arguing with me saying show me the proof? What proof i cancelled theres nothing more to it. The site sucked everything as invalid.

Thumbnail of user brettf15
brett f. – CheckThem Rep

Hi Komal. When a user cancels, they are sent a cancelation confirmation. It seems that our customer service representative wanted to ensure that your account was canceled successfully. I'm sorry if he worded that incorrectly and we're going to look into the recorded call to ensure better service next time. Thanks for your feedback and let me know if there's anything we can do to make you happy. All the best.

Thumbnail of user franchescam
California
1 review
1 helpful vote
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October 17th, 2017

Great Service! Its a very big help to make sure youre doing business with an efficient & honest professional. I want to rate this service with highly for accuracy and completeness of data and information that I was looking for.

Thumbnail of user kimd238
Virginia
1 review
2 helpful votes
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September 27th, 2018

So, my mistake was not checking the reviews before I clicked on this site and used my bank card to order a background report. The first charge was 2.75 and was supposed to be a basic report. There was nothing on the report. But if I paid 19.99 I could get the full report and I admit I fell for it. Again, no report. I tried to cancel before the deadline so I would not get another fee, but no one ever answered the phone and the website link to cancel did not work. Long story short, I went to my bank and disputed the charges. And my bank has changed my account # and issued me a new card so this unscrupulous company cannot keep reaching into my account and taking money. My advice is to stay away from this company!

Thumbnail of user arvym
California
1 review
2 helpful votes
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January 26th, 2018

Thanks that I finally found this site as an information tool. It really helps me to gather information that I needed. Would definitely recommend this site to anyone looking for any necessary information needed, my experience was very satisfying. Money worth it.

Thumbnail of user luchiec
Texas
1 review
1 helpful vote
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November 6th, 2018

The site is remarkably friendly, the outcome is appropriate and most of all, the customer service is top-notch. I'd highly recommend to my family and friends who needed a reliable background checker site.

Thumbnail of user sl508
Massachusetts
1 review
8 helpful votes
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March 21st, 2018

I signed up for a one month trial at a discount price ($1).
Then, discovered I had been charged over $40 for something I never ordered. Called. Was told I had signed up for this and was past the free cancellation date (5 days).
Of course by the time I saw the charge, it was past the free cancellation date.
The rub is I pay close attention to what I sign up for. I know I didn't sign up for a $40+ membership. And I know my way around a website.
They would not reimburse me.
To charge me for something I never knowingly signed up for, they must be deceptive in their website set-up and fraudulent in their intent & practices.

Thumbnail of user jennifers805
Kansas
2 reviews
12 helpful votes
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September 14th, 2018

Started with "free trial" and cancelled immediately. 5 days later was charged $45. Went on and cancelled again, 1 month later charged $45. Called several times and got voicemail stating closed and need to call back during office hour (it was office hours). Finally sent an email stating what happened and requested a refund. I was told I agreed to terms and conditions so I was being charged. I told them I had went on and cancelled twice and still not cancelled. They said "show prof you cancelled ". How the hell do u show prof? I hit the cancel button! I finally was told I would get a refund for one month. We will see.

Thumbnail of user marye1288
South Carolina
1 review
0 helpful votes
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June 1st, 2021

My card was fraudulently used for this service i have tried to call numerous times and have sent email. Phone says no agents avalible and hangs up. No response on email. 104.00 was charged on my card. 34.52 x3 im filling a police report against this bussiness.

Tip for consumers:
Do not use they are dishonest

Products used:
None it was fraud

Service
Value
Shipping
Returns
Quality
Thumbnail of user maggied35
Pennsylvania
1 review
2 helpful votes
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November 4th, 2018

They go out of their way to make sure you know they care; they make sure that they give accurate background information that you are finding. The customer service rep. Is willing to answer all of your questions. They have always extremely helpful and extremely customer service focused. That means a lot to me.

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From the business

Stay safe with our background search service. You can search criminal records, arrest records, address history, marriage/divorce records, and much more. Popular uses: before going on a new date, a suspicious partner, find a lost friend or relative, and more.

Company Representative

Thumbnail of user brettf15
brett f.
Customer Support Manager
I love coffee. Love you a latte. I'm here (on coffee) to make our customers happy. I'll do everything in our power to reach that goal. Please reach out.

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