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CheckThem has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CheckThem most frequently mention customer service, day trial, and credit card problems. CheckThem ranks 13th among Background Check sites.
I signed up for the trial to look up a childhood neighbor of mine, who has since passed away. CheckThem was the only site who had reports on this person. I pulled a basic report, which showed the person's birth date and several arrest records that the family has hidden from the state's public case search. The report didn't reveal the death or a date, which is fine because there were no online obituaries or announcements of death. I was worried about cancelling, but had no problems when I emailed the support contact.
Figured i would check it out just looking myself up took a while then asked for credit card info which i was expecting almost used my normal card then thought better of it and grabbed my Temporary card and loaded $2 on it and went through with it. No useful information came through except address, relations, and neighbors. Said oh well and moved on. Checked my email 20 minutes later and had 4 attempted charges to my temp card. Absolutely do not use this site don't touch it stay the heck away from them. The $1.99 charge is the only one they talk about. Nowhere else is any charge mentioned. Its a scam and they know it otherwise there would be online support.
A couple months ago I signed up for checkthem on a trial. And before my trial was up they told me i had already checked to many names and was not allowed anymore. So I tried to cancel them but could never reach anyone. Well the first month I was able to get away with not paying for it with a low bank account this month they out of the blue charged me agian for the account and it was pending on my account. So i called and told them i did not want there service and the guy said ok and that i would not be charged. Well i checked my account today and they charged me anyway and so i called agian and asked why and the guy Ruben was so rude. He said cause i never cancelled it well im sorry if anyone was ever there after 5:00 it would be alot easier to cancel and being that I was told on Friday that i would not be charged to charge me now is redundent and bad business. I will never use this site agian i got nothing out of it that i couldnt of gotten on the internet for free. Its a scam and the people working there are very rude. And i will never do business with this company agian.
Checked two of my neighbors. They came back as registered sex offenders. I keep my children away from those homes now.
Thanks for the glowing review!
Great customer support.
Very responsive and patient on answering anything questions you might have. - With clear and full explanation.
Deceptive in the trial Statement.
I bank locked my car out asking me if the charges will legitimate because they have had like charges from them before.
I said nope run it.
They claim it's a 5-day trial. They charge my card on the 5th day.
Been offered only charge me $9.99 a month to keep me from canceling my account.
So charged me $34 month why not just charge $9.99 to begin with.
Charges disputed cards canceled.
I was very satisfied to use check them, the information I got is accurate to what I am looking for. Thanks to this site.
I used this site recently to check the information about the person I transact with, and I really got fast the information I needed. SO helpful!
Found ad on Facebook, visited site, searched for MY NAME, in order to view the 'Full Report' you could get a 5 day trial for $1.99 which would include searches through all public records (You get instant access to their contact information, criminal records, arrest records, mugshots, phone number history, addresses, professional verification's, licenses, marriage/divorce records, property history, court filings, anything ever posted about you online), after which you would be charged $32.99 to continue viewing the 'Full Report', I stupidly chose to pay the $1.99 to view my 'Full Report'. They showed me my name, previous addresses, and people who might be related to me - that's it. I clicked again to view all information, and it said to view everything it would be another $19.99 due now.
I called customer service, was on hold for nearly an hour (others were probably calling after being scammed also), the person who answered (Rubin with no employee #) said they were located in California, he cancelled the account made approx. 20 minutes before. He said I misunderstood what information I would receive, he would not refund the $1.99 because I had used the service (one time to search myself). I asked for a manager, he said he was a manager, said he was not refunding anything, raised his voice when I wouldn't agree. When I said I was reporting them to my bank, the Better Business Bureau, California State Attorney General, Colorado State Attorney General, Facebook (where I saw their ad, he hung up.
Check these pages: https://www.checkthem.com/ for what they say they will find for you, https://www.checkthem.com/#guarantee for their guarantee. It said it would also download a copy of the report, but it was never sent so I can't give you a screenshot of the info I received.
Please make sure they are honest about what they will provide for your $1.99 5 day trial before they take victim's money. I realize this is a small amount of money, but how many people are they scamming each day at $2 a pop?
Worst Customer Service EVER - site doesn't work and no-one answers calls! SCAM! ALso, the site has old information and needs to be updated.
I kept the rest of my month, but didnt use then cancelled. Again warning to people they will take your money. Stay away.
Hi Kelli, I'm sorry you had a poor experience with CheckThem. I understand that you canceled your monthly subscription and lost access to CheckThem. If you believe that you lost access early, please contact support@checkthem.com and we'll be happy to extend you additional free days.
Before paying I could see who I wanted info on BUT as soon as I paid that person is NO LONGER found!
Tip for consumers:
Scam do not waste your $$$$$
Gain trust and grow your business with customer reviews.
Stay safe with our background search service. You can search criminal records, arrest records, address history, marriage/divorce records, and much more. Popular uses: before going on a new date, a suspicious partner, find a lost friend or relative, and more.
Hi J. A., I'm sorry that you had a negative experience with CheckThem. Customers that order monthly services will be billed monthly until canceled. We make cancelations easy for all customers (you may cancel your account at any time by clicking "Account" on the left side of the members area).