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CheckThem has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CheckThem most frequently mention customer service, day trial, and credit card problems. CheckThem ranks 13th among Background Check sites.
I signed up for the trial to look up a childhood neighbor of mine, who has since passed away. CheckThem was the only site who had reports on this person. I pulled a basic report, which showed the person's birth date and several arrest records that the family has hidden from the state's public case search. The report didn't reveal the death or a date, which is fine because there were no online obituaries or announcements of death. I was worried about cancelling, but had no problems when I emailed the support contact.
Figured i would check it out just looking myself up took a while then asked for credit card info which i was expecting almost used my normal card then thought better of it and grabbed my Temporary card and loaded $2 on it and went through with it. No useful information came through except address, relations, and neighbors. Said oh well and moved on. Checked my email 20 minutes later and had 4 attempted charges to my temp card. Absolutely do not use this site don't touch it stay the heck away from them. The $1.99 charge is the only one they talk about. Nowhere else is any charge mentioned. Its a scam and they know it otherwise there would be online support.
Not only could I not find some people but what info they did have was incomplete and incorrect. Canceled right away as I saw there was a money back guarantee, boy was I foolish falling for that bull. Email "didn't go through" and no one will answer the phone. Worst 2.99 I ever spent. I will be canceling my card ASAP and I suggest you do the same. They've been known to charge cards randomly at random amounts. STAY FAR FAR AWAY.
Tip for consumers:
Lol don't use it, ever.
First they charged me $1, then $4.70. I canceled and they charged me $44.85, will not refund the money. They're extremely unprofessional on the phone and via email. I hope they get shut down. Avoid this scam
They give you accurate information of the person that you want to locate or find. All you have to do is type the state and the name of the person youre finding for. It will give you a better search results. The price was very reasonable for the information that I needed. I compared it to the other background services that Ive dealt before they are the cheapest. You get all the information of the person youre looking for at a reasonable cost. So worth it!
Thank you for your positive review, we're thrilled to hear that you enjoyed the service.
I signed up and paid the 2.99 just to get an email address. Having read the terms and conditions, I am mediately attempted to cancel my membership, but inexplicably the link was broken and I got an error message. The error message directed me to email customer support, which I did immediately and also an 800 number that was a nonworking number. This is absolutely criminal. I have no idea how this company is in business. I have I reached out to customer support via email and phone several times and have had no response. I will be contacting the Better Business Bureau if I don't get confirmation soon that I will not be charged any additional fees and my membership isn't that canceled.
I tried to cancel on the day they said my trial was good until and they said I was already charged because I didn't cancel soon enough! I know I canceled the day my account was good until! Asked for a supervisor but of course there wasn't one (sure!). When I looked people up all I got was addresses - anything else I would have to pay more for - just like all the other companies - so they are giving nothing for their "trial" subscription! Ripoff!
Hi Arleen, I'm sorry that you had a poor experience with our trial service. Our premium services do cost extra money because we need to pay our database providers for the in-depth searches.
I just got off the phone with the rudest customer service specialist that I have ever talked to. His name is Louis I explained to him that I didn't see there was a $35 charge and told me flat out that I was just too stupid to read it, that it was the very 1st thing on the page. Had I had seen that I wouldn't have done it that's a ridiculous charge which is what I told him.
This site is terrible. I'll spend a ton of time cancelling and contesting the charge. The cancel process online does not work. Did background check of myself. Data was completely useless.
Hi Bill D., unfortunately our information is not 100% accurate, although we do offer one of the most advanced public records services available. If you would like to complete a full background report you would probably need to do so on an FCRA-compliant website. The cancel button is available under "My Account" when you login. If you have any issues canceling you may call or e-mail us as well.
Good service. I use it on almost anyone i meet. A few of my friends have some suspicious pasts. I'm okay with it but it's better to know than to be completely unaware. Cant be too safe these days.
Yes, I sighned on... something wrong... call me immediately I wan cancel...! I entered my own name after sighning up... 3 times... no report. I definetly want to cancel and an answer why I could not get my own report on myself!
Sometimes I just want to check if the person I'm dealing with is legit. This website me do that. I use it for the reverse phone search too. I just wish they had an app.
Thank you, Nick.
THEY ARE FRAUDULENT websites. DON'T GIVE THEM YOUR CARD #, THE CHEATED ME OUT OF 44.00 BUT IT WAS A BOUGHT LESSON! I WILL NOT BUY ANYTHING UNLESS I CHECK THE REVIEWS! THANKS TO CHECK THEM I'M A LITTLE SMARTER NOW! YOU CAN'T TRUST ANYONE ANYMORE! I HOPE THEY TAKE THE 44.00 TO THE CASINOS AND HAVE A GOOD TIME!
Hi Bobby. Sorry you had this experience. I'd be happy to look at your account. We have happy customers who love our service and I want you to have that same great experience. Please contact us and I'll look into your account :)
This is one of the most unethical company's in the world I payed the one time charge for a background check that came up as error when it was done loading I tried to cancel my subscription and when I pressed cancel it didnt work 5 days later I'm charged 44 dollars I will be contacting my lawyer these people are thieves.
I did a one time lookup that was $2.95...then they let me know I was now enrolled for $44 a month!!! I IMMEDIATELY canceled the bait & switch SCAM. That was a month ago. Today the charges my account $44 and then when I called the man was so RUDE. He wouldnt let me speak to a manager. I will take legal action against them and am so glad I have RECORDS of everything they did. DO NOT USE!!!!
The site is very user-friendly and I like the individual attention this business provides. Keep it up, check them. I am one of your happy and satisfied customer!
Back on Oct 22,2018 I was skip-tracing a Canadian individual who may have moved to the USA. Google came up with a number of search options and 'checkthem.com' was one of them. I was offered a 5 day trial for $1.35 (Canadian) so billed it to my MasterCard. When I tried searching for other people this site wasn't helping because there was no options to search Canadian provinces. I called the customer service line supplied by the website *******722, spoke to a gentleman who explained they didn't have access to Canadian information. I informed him, that being the case, I really had no need for their services. He told me I could continue to use it for the balance of the trial period and that my card would not be charged any further. Unfortunately, either he lied or their system messed up. My MasterCard was billed $60.48(Canadian) 5 days. I have just spoken to a man, "Ruben", at their C/S # who states they have no record of my original contact with the company and thus the subscription fee stands. When I asked to speak to a supervisor this Ruben claims he is the supervisor. I am now left with having to go to the state's licensing department to file a claim and also to try and have my MasterCard account follow up and get my account refunded.
Hi Marion. Thanks for the feedback. We don't have public records on Canadians. I'm sorry, we could've made that more clear on our website. Please contact us and I'll be happy to resolve this for you.
This is an offshore rip off company. They suck you in with a $1.99 trial. Then when using the site, you are asked if you want a full report. It does not say there are additional charges over the trial. WHEN I CALLED TO COMPLAIN, YOU CAN TELL IT IS AN OFFSHORE PERSON.! NO REFUND OFFERED. RIP OFF CITY. DO NOT USE!
Tip for consumers:
Do not get sucked in with the trail offer!!
Why monthly fee taken out of my account at 1:24 am in the morning, but yet the office is closed. I got the $. 99 cent special, to look up my own name. I cancelled this RIGHT AFTERWARDS found what I wanted. I CANCELLED THIS SERVICE ---- WHY AM I BEING CHARGED? PLEASE RETURN MY MONEY IN MY ACCOUNT. I am on disability and live on a very small monthly check.
Thank you
Terri Johnson
*******424
Hi Terri, please e-mail us at support@checkthem.com so we can learn how to better assist you. We offer 3 convenient ways to cancel your account: 1) the members are (Click "Account"), 2) e-mail, or 3) phone. If you are still within your refund policy deadline you may request a refund as well.
I have asked repeatedly, followed their opt out and they still have my profile on the site. This is the only site that will not remove my personal information for security reasons
The site went above and beyond our expectations; the quality of their background checks is superior, identifying potential background check important detail that other site that I used missed.
Scam of the first order. They charge you for items that you decline and will not let you get your first $1.00 profile unless you opt for some monthly costs. Stay away.
Hi Sid, I could not find any history of you in our system, please contact support@checkthem.com so we can address any of your concerns. We do not advertise or offer free reports.
Beware of this company! Charged my credit card 3 times after I cancelled during the 5 day trial period for $2.85. Not only did they charge my card 3 times, they charged it $44.85 each time. Total scam! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION! BEWARE BEWARE BEWARE BEWARE
**THE 5 STAR REVIEWS ARE BS - FROM PROPLE WORKING AT THE SITE**
Hi Robert. I'm regretful that you had this experience. We respect your review and do not post reviews ourselves. Please contact us and I'll be happy to work out a solution for you. Our aim is for every customer to be satisfied, and I see we could do a better job at that. Thank you
The information we were given was exactly what we needed. From what I have experienced, it has been useful, and they were easy to work with. It's super easy to use and it's more than what we have.
The information isn't accurate, and after you give them the $1.00 and you try to cancel your account they won't let you until after the trial period. So they can charge you the $44.85 THEY SUCK!
Hi James, customers are able to cancel their account at any time. You may cancel via the members login area, e-mail, or via phone call.
I signed up for the trial for checkthem.com... trial was for $1 for one week i think. I attempted to cancel the trial 4 days prior to it ending. Low and behold! I get a $40.36 deduction from my banking account at 11:09 pm. and of course even if i wanted to call their customer service to do something about it that night, they would have been closed, so i called the next morning. The jerk off proceeded to tell me that he wouldnt refund me at all, even tho there was no activity on the account in the past several days... i told him that i had agreements with my bank that would hold up stronger than his agreement that i signed for a trial service... thats when he decided to ask me how much money I actually wanted refunded. I told him i wanted it all back! I told him that i work in customer service, and the proper thing to tell a customer is that you will give them a full refund! He then proceeded to tell me that it will take up to 35 business days to get the refund back into my account! What a f-ing joke!
Hi Amanda, you may cancel your account anytime by logging to your account and clicking "My Account" on the left side of the page, calling, or e-mailing customer support. I see that our customer service agent processed your refund. Please be advised that typically refunds take 3-5 business days to process (not 35 days).
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Stay safe with our background search service. You can search criminal records, arrest records, address history, marriage/divorce records, and much more. Popular uses: before going on a new date, a suspicious partner, find a lost friend or relative, and more.
Hi Victoria. Sorry you had that experience. We offer an introductory service at a cheaper price that turns into full membership (like NetFlix). I'd be happy to look at your account and find a way to make you happy. Please email us!