Chegg

I paid 100.00 for a terribly worn textbook and an ebook that i cannot access. There is a problem with my password- no matter how many times I change it it says its wrong. The one time I got in it said I have no history of payments or books- which is bull. This place is a rip-off and should be shut down.

Chegg received my book buyback on 7/25/17, should have paid me on 7/28/17. Today is 8/21/17 and still no payment despite multiple phone calls. They lost my book in the warehouse and the whole order just sat there. No one attempted to do anything about it. When I called, all I got was endless stonewalling, It's not ten business days yet, it's not 5 business days yet, it's not fifteen business days yet. If you ask to speak to a supervisor, guess what, there is no supervisor. They can "attempt" to have the Finance Dept to call you back, but don't be surprised if you don't hear from anyone. I'm looking to get paid in September, two months after they received and lost my book, if I'm lucky. I would give this company zero star if I could.

I rented a book from Chegg and forgot to return it on time and was charged an extension fee and a $70 replacement fee. I was told that because I did not contact Chegg before 7 days of billing I would not receive a refund of my replacement costs.!. Credit cards do not post in 7 days in order to realize I was billed! They said they would buy my book for $28! What a joke! Word of advice when renting text books, Amazon gives their customers the courtesy of refunding full replacement costs! Id never use Chegg again!

On May 23, my daughter cancelled her subscription. On May 25, we were charged for another month anyway. She called customer service and was told she didn't click the last button to ensure the cancellation went through. So she cancelled again. This time she got a confirmation that it was cancelled. Unfortunately she didn't save a screen shot.

Today, June 25, we were charged for another month. She went back in to the account and all indications of the cancellation were gone. This is outrageous. The subscription was CANCELLED and someone at Chegg clearly reversed the cancellation to charge us again for a product we no longer use. Is this what happened in May, too? We gave them the benefit of the doubt then, but it seems clear now they must be scamming God knows how many users this way.

We cancelled AGAIN. This time I have a screenshot. I'll update if we get charged again or if they refund the 2 charges made after the original cancellation, as I have requested

Chegg is not hiring real tutors anymore. All of the questions are being answered by some kind of an AI system and the answers are completely irrelevant to the question. Do not waste your money.

I ordered a textbook and paid for quicker shipping. I waited past the day it was supposed to come as it said shipping was pending. After it was still saying it hadn't shipped I contacted customer service and was told to wait another week. So after 2 weeks of waiting they just cancel my order. If they can't provide the book by shipping date they should let you know before you have to contact customer service multiple times. Now I still don't have my required textbook and i'm getting fed up.

They keep texting me for returning the book before due date or they will charge me with extra fee plus taxes that was almost 1/4 of book price. And in other scenario, when I was returning my book after 23 days(their return policy is 21 days) all they say was thank you, what I mean to say that they charge you if you keep the book 2 days above due date but no compensation if you return it 3 months earlier. That's not fair at all. The book was in great condition. No complains about that.

This is the worst company I ever dealt with while attending school. I forgot to cancel a subscription they charged me and refused to credit me ir remove my payment option from the website. I had not even accessed the book or website in 3 weeks since I finished school. Do not use this website!