Chegg

This website is a scam.
Once you pay, you will realize you just lost your money. In less than two hours, they post fake answers under your questions! People would be amazed at how fast they are. In reality, they are posting something completely irrelevant and random.

In good faith I sent in two books for sale in mid-August, it is now late November, and I have neither heard any updates about my books or received payment. I just called customer service and the rep. States the books were in unsatisfactory condition which was not true when sent them in (engineering CAD books by the way). I asked for them back and she said it would be 15 business days to "try" and return them. This leads me to believe that they are already in circulation and making a profit for chegg. Furthermore, I have rented books from chegg and the quality is normally pretty worn, the books I sent were nowhere near that level of quality.

I am very unsatisfied with this level of professionalism and do not recommend this to others. At this point, I'm looking forward to collecting on their damages.

I ordered Technical Communication textbook from Chegg. I paid extra for a delivery on Tuesday but I got the book on Wednesday instead. I missed my paper because of that! Why was I charged extra then if it was meant to delivered on wednesday? I called the customer service but they made me wait for like 40 min and then nobody answered, they just hung up the phone. I really had a very bad experience with Chegg. I Would not recommend chegg to any of my friends

I find it to be of an unfair practice (abuse) to not provide clear disclosure and ensure that your customers are properly informed with terms & conditions(hidden). I spoke with a representative on today (Amanjed) out of Santa Clara, CA. I advised her of an unauthorized transaction (a 12 year old) within minutes of it occurring( via my financial institution text alert). Amanjed further advised that there was nothing she could do as far as refunding my account, nor was I allowed to speak with a supervisor; I was further advised to use the unauthorized services for the remainder of the month due to Chegg policy. Also, when initially questioning for the address of the company Amanjed proceeded to instruct me to perform a google search. This is very un-business like and very unfair to any customer as to when services are to be extended/rendered. I am very dissatisfied with the outcome of this incident on today and would like to receive a follow up.

I failed to get a cancellation done on both my Chegg subscriptions in time. My bank charged me $49 overdraft fees. I quickly went into Chegg to cancel both subscriptions and thought I would be fine. No! Chegg continued to send my charges in after the cancellations! I am now out $98! Unscrupulous thieving company. I would give 0 stars if that was an option.

This company has the worst customer service. My account got locked because their primitive user share detection system just checks if you log in from multiple locations and then just blocks you. Prior to that, it was always asking me to reset my password to the point where I started forgetting what the new password was. They took my money, locked me out, and don't even respond to emails. If you call the customer service number they cant help you with anything and just tell you to email account management that does not get back to you. My account was never shared with anyone... Charge back time.

To be fair, I've only just started using this site... and only for my Vector Calculus class... that being said, it has the textbook we use and solutions to the odd problems for free. For a small fee ($5 a month), you can join and get access to the even problems as well.

For me - this is a life-saver! Our prof only assigns problems from this text, and having the solutions is obviously helpful. It doesn't show each step, but gives you the start and end point, which means you know how to get started and where you should end up.

I'd recommend this to anyone... you can search the texts in it's library before joining, so you know if it'll have your textbook!