Chegg

I have used Chegg for a total of two semesters now and this is the second time something happened to my order. The second time is by far the worst of the two. Without warning, they cancelled one of the orders on my books. It wasn't until several hours later that I found out through my email. This annoyed me of course since I really needed that particular book. So I had to go through the process of buying that book again. Though, it was nice they gave me a 5% off coupon for my trouble, but wait! It didn't work. So not only did this book not get a discount or "free shipping", I'm still waiting to get the refund in my bank account for the cancelled order.

My books were due but I wasnt finished using them until the last day of my due date. So I sent them after. Chegg charged me 2xs the amount the books were worth brand new from the book store on campus! I called the customer service and told them I had already sent the books out and they told me I'll get a refund when they actually get my books. Which can literally be any where from tomorrow to next week. So I'm out $400 until whenever they get the books. Then the customer service woman said if I didnt like it she could just disconnect the call. Excuse me? Do not use chegg they are a scam!

They advertise that they provide expert answers, however they just use chatgpt to provide entirely wrong and nonsense answers. They refuse to refund or get an actual expert to answer the question when a wrong answer is pointed out. They make people pay for chatgpt, which is free and public.

I paid for my daughter's books over a year ago. This year she paid for her books herself and didn't send them back in time so they charged her. When she didn't have enough money in her account they charged my card from over a year ago. I never gave permission for this and my card number that they had on file for me has since expired but they found a way to use it anyway. When I called them they explained that they NEVER take a card number off of an account. They will deactivate my card but if this happens to my daughter next year guess what THEY WILL DO IT AGAIN. My only option is to call my bank and cancel the card all together. What a complete illegal racket.

They suspended my account because I logged in on my phone when I was away from my computer, where I was still logged in. I needed my account to study, so I called the customer service line. They provided me with NO help at all. He did not fix it, nor would he allow me to cancel my subscription. He just kept repeating that I can't log in on two devices. Now I am paying for something I cannot use to study until the "investigation" is over. DO NOT PAY FOR THIS.

Worst website to order books from! Doesn't give an option for faster shipping! Customer service sucks and doesn't help you at all! One person told me an access code comes with the newer books so I had to order ANOTHER book just to come to find out that it doesn't come with an access code. I tried to cancel my order the guy told me I couldn't you have to cancel it in 30 minutes it definitely wasn't over 30 minutes. Your better off getting your books from the college then this website definitely not worth the headache.

I tried canceling their subscription, and they continued to charge me. I escalated the issue to my bank to stop the payment, and because of that, they canceled the remainder of my service, even after having more than 20 more days to go with my subscription.
Clearly, this is a fraudulent system praying on students that need help studying.
I would not recommend this to any student; try other systems.

They give you 20 questions, and if they answered wrong they don't refund it they only refund 3 questions. I had 10 questions that answered wrong and they didn't refund it. I paid for nothing. DON'T WORTH IT!

I sent 7 books to Chegg, they claimed to have only received 4. I packaged the books myself, in 1 box. I used their preprinted shipping and packing labels. So I can not understand how they can claim my books were never received. I will never use Chegg again, I feel the stole my books.
THEY SENT MY MONEY! CHegg agreed to pay me in full, and I have received my check. I am glad to have a satisfactory resolution. I will use Chegg again!

Used for a month. Kept getting charged 2 months after I requested my account to be cancelled. They wouldn't cancel my subscription and kept billing me every month for something I didn't use nor wanted to. Had to contact customer support 3 times to finally cancel my subscription, the 3rd time was a month after the 2nd time when they said they did. Wouldn't give a refund either for charging me for 2 months I shouldn't have been charged for.
Horrible customer service, horrible hidden fees, horrible money grab of a platform.

Worst plateform EVER. Worst service I've ever had in my entire life.
It keeps filling you with wrong information (more often than the good one). It's not optimal & they kept suspending my account and never refunding their $#*!ing mistakes. They said I've exceeded the number of devices, I only use chegg on my laptop & proof is screened. Total bull$#*!! Plus, they count one same device as two... What a shame...
To anyone who wants help, I'm a student, & I advise you to NEVER USE CHEGG, YOU'LL REGRET IT SO MUCH.