Chegg

I decided to buy some of my books from chegg to get them a little cheaper, although some end up being more expensive so I just find those else where. When I received my first two books, the one box was already breaking and the book wasn't even that heavy. The boxes aren't of good quality at all and they expect you to return them in these if needed? Not to mention the books aren't protected in anyway. It's literally just the book alone in the crappy box. I'm also still waiting on like 6 other books I ordered a week ago. They've been "shipped" but there isnt even an estimated date of arrival. Needless to say, I will never be buying from chegg again.

P.S. Chegg always says you get a free gift but I've never gotten one. I think it's bs to get more attention and purchases

I ordered a textbook from Chegg and they sent me an empty package. Then, they sent me a textbook on CD which was not what I ordered. When I called to resolve the issues, they told me that I ordered the wrong thing and that they didn't make a mistake, which was not true. I asked for a refund and customer service said they'd send me a pre-paid shipping label. It was never sent. I followed up and received nothing but attitude from the customer service agent telling me I was outside the 21 day policy because of their mistake. He said I could still get a refund (thankfully!) but that I had to pay for shipping and tracking - ridiculous. He also said Chegg did not make a mistake (true, they made THREE). I am furious and will file this as fraud if I do not receive my refund back. Horrible, horrible customer service. I will NEVER buy another book from Chegg again. AVOID!

I subscribed but within 15 minutes of using it I realized that the answers were incomplete. I had 10 questions and no solution. I entered the chat and requested a refund, after all I did not use anything because the answers were incomplete. The chat attendant said it was not possible to do the refund. Total disrespect with the consumer. I did not use the product because of poor service. When I initially google it the question appeared but after payment the answers were not correct and incomplete. Seriously that they did not refund a service that was not even done? Policy? What about the law? Disrespectful.

Used chegg over a year ago. It wasn't bad, no huge issues, returned the books, canceled my subscription, had them in mind to use when I am able to go back to school.
Then I found out that it has still been charging me for over a year. They would only refund me two months even though I cancelled, haven't been using the service in over a year, and this is clearly their error. I was condescendingly told I should double-check next time - do they really think I'm ever using them again after they stole hundreds of dollars from me?!
By the way, still doesn't say my subscription is cancelled on the website (I "double-checked" this time as instructed) so I guess I'm supposed to wait and see if they're going to continue to drain my bank account?

Do not use this company! My daughter rented books from Chegg and when the books were not returned they charged my credit card over $800. When I called I was told they tried to charge her card (the card used to rent the books) but there was not enough funds on hers so they charged mine. My card was on file from a transaction from years prior and they were told numerous times to remove it. Still fighting this with them and my credit card company 3 months later!

Well i used the service and it was okay. I mean the experts are not that great but nevertheless i got help. Now i want to cancel my membership and there is no way of doing it
I understand that they need to make sure i don't have rentals and whatever but i do not so it should be easy right? So as there is no way i can do anything in settings i talk to the "Jonney support!" this is the conversation:

Johnny: I'm happy to help you with this, but because this issue is a little more complex, the best way to move forward would be for you to submit a request about it at chegg.com/tutors/support. Well be able to give you a more in-depth response through that platform.

Me: i just want to cancel my membership so i am not charged. Which part of this "complex"?
And then he blocked me from chatting with him anymore!

I was very disappointed with my books I received from chegg. Being a used book I expected slight damage for the price of my books. However I did not expect my books to have ripped pages, and severe damage to the cover of my books. I highly recommend you consider other options before settling on this one.

Bought the subscription and decided to cancel the very next day and they are still charging me for the whole month. They have zero flexibility and worst tone ever. They do not know how to deal with customer's problem and just want to charge you for the service you didnt use!