Chegg

Poor Service. I asked for a refund because I couldn't get my answer and I kept mailing them. I haven't received my refund yet.

Please answer faster. Student need it faster it take so long to answer the simple chemistry question. Fghjkjhghj

I used chegg consistently for 2 years. I had a few minor problems here & there, my account being locked, numerous unanswered questions, lack of communication between me & Chegg representatives. I canceled my subscription upon graduation in December 2017. In balancing my checkbook, I realize that Chegg had been withdrawing money from my debit account for an additional 14 months. I called and begged for a refund as my account had not been used for 14 months. The Chegg representative verified that my account had not been in use. She still refused to issue me a full refund. I have experienced a $210 loss behind Chegg. I spoke with Supervisors at Chegg & they actually asked me to provide a recorded conversation of me canceling my subscription. Who has a recorded line on their personal phone? I did not know I needed a recorded line on my personal phone to be able to fight off FRAUDULENT behavior. I simply asked her, "when I call why do the representatives tell me that I will be on a recorded line if there's no recorded line?" She gave me no response. I will be going to grad school for Mathematics come August 2019. I WILL NOT BE USING CHEGG. ANY OF MY COLLEAGUES USING CHEGG I WILL ENCOURAGE THEM TO CANCEL THEIR SUBSCRIPTION IMMEDIATELY BECAUSE IT COULD TURN FRAUDULENT. FIND ANOTHER PROGRAM.

If I could I would give them a zero.
Bought a subscription for book access and got charged TWICE. NO REFUND HAS BEEN ISSUED.

I seriously don't understand Chegg's mind. Recently I've had to reset my password sooooo many times. At least ten times just this month. I use my computer to access my online textbooks since it's annoying reading the textbooks on my phone. I use my phone for the Chegg Study app. Sometimes I use my phone but I look up problems on Safari. This was never a problem until a few months ago. Apparently they think MULTIPLE people are using your account if you access it from more than ONE device. That means you can only use it on your computer and NOTHING ELSE if you don't want to reset your password. Today I got an email saying MY ACCOUNT HAS BEEN LOCKED due to multiple people accessing it. HOW?!? I AM THE ONLY ONE WITH ACCESS TO IT! WHY WOULD I PAY $15.94 A MONTH TO SHARE?! I hit Chegg up on Twitter and they replied with a message saying the exact same thing in the email about my account being suspended for 48 hours while they make a decision on whether or not to permanently delete it. This is ridiculous and it seems like other people on here are experiencing the same thing. I asked Chegg if they could refund me then because it makes no sense to pay for something and YOU'RE RESTRICTED FROM USING IT! Of course, they said there's nothing they can do about it until a decision is made. If it's not this, it's the "experts" on Chegg giving you incorrect answers to your questions or saying your image is unclear when it's not, just so they don't have to answer it. Chegg used to be so useful but now it's nothing but a headache all for $15.94 a month. Disappointing. To the Chegg representatives that will respond to this: No I'm not emailing you just to get the same response. Work on letting your customers use Chegg on any device that works for them at the moment.