Chegg

Textbooks are way expensive and honestly, it feels like university bookstores totally overcharge even with their rentals. Chegg.com has excellent prices for rentals. They are less then half of what the bookstore provides. The only weird thing I found was the samples they offered along with the book rentals. Maybe it's because I'm female, but they added some press on fake nails in the box. Needless to say, while their sponsors may be a bit weird, the amount of savings is awesome.

Chegg renewed an annual $75 fee last night, the problem is I haven't used Chegg in about two years. I called customer support and the man I spoke with was so nice and helpful! Once he found my information, he saw there was no activity on my account for over a year, so he just cancelled my membership and refunded my money! Easy as that! Normally to get refunds like this you have to yell, get mad and throw a fit. I didn't even really have to ask, he just did it for me! It was such a breathe of fresh air compared to how these calls typically go. Well done Chegg!

I ordered a textbook from chegg with an "guaranteed" delivery about a week later. The textbook failed to show up and there was no delivery date when I looked in the delivery information. I did the online chat with a customer service person who responded slowly and with no solution for my issue, just suggesting that I return the book when it gets there. She informed me that it was going to be over a week late, and refused to offer me an ebook until the physical book arrived. Overall frustrating experience with no offer of recourse when they obviously messed up.

Ordered my daughter's textbooks through Chegg. They sent her multiple copies of one textbook and did not send the other. Called customer service and they said they will send the correct one out and a return label for the extra. Oh, wait... just got an email. Book is out of stock.

So, now have to try and track a copy down. And she needs to study. What did they offer me for my troubles a 15% off my next order coupon. Yeah right, there will not be a next time. Do yourself a favor and buy your textbooks directly from the school bookstore. Chegg uses all types of fly by night partner companies and they cannot be trusted to deliver.

Zero Stars

I will never use Chegg again. I sold 3 books over a month ago, and still haven't received my payment and they can't find one of my books. This is odd, considering that all three were shipped in the same box. Customer service is terrible. Beware...

I've been using Chegg for three years; the first year, it provided excellent tutoring services; however, in the last year, their services have deteriorated significantly; writers provide plagiarized answers, and all they do is copy and paste content from online sources; I'm truly dissatisfied with their services as a whole.

In three days of subscription, I already noticed Chegg was taking a lot of money from students and might not deliver the service as promised. In my experience, first, they gave a totally wrong answer. The second question, they responded, "need more information". I already gave everything, so I just asked "what info do you need". Until now, I have received any response from them. It was disappointing service. On the third day, I called them and asked for my money back. They said it's already passed 3 business days, but Matt the Customer Service Supervisor told me Chegg subscription is non-refundable. Two different people responded differently.

Bought a textbook in 01/2020 and just noticed that I have been being charged $16 per month on a credit card i never use that has automatic payments set up. Apparently this subscription started automatically (i did NOT enroll), however customer service said their policy was only to refund the past 90 days of charges and nothing further back. $512 dollars that Chegg has charged me for a subscription that I never used once (i don't even have an account) and did not know I had. Absolutely outrageous.