• Knetbooks

Knetbooks

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3.6 / 5
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1 / 5
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3.7 / 5
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Overview

Knetbooks has a rating of 4.0 stars from 1,305 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner, and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.

  • Quality
    1108

Proactively asks for customer feedback

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 68.4%
Positive
197
Neutral
17
Negative
74

Instant Feedback

6,252 reviews

4
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How would you rate Knetbooks?
Top Positive Review

“Great Experience from start to finish”

Chris M.
9/13/24

This was my first time ordering a physical textbook, and Knetbooks made it easy. I'm grateful for the service they provide, and should I need more textbooks in the future, I'm happy to do business with them again.

Top Critical Review

“Not Ordering Again”

Ab M.
9/8/24

I wish I could review the book. That is, if I had received it. I had Knetbooks cancel not one, but two orders for this book for an alleged fraudulent payment method, which did not make sense as the payment went through. And oh, after placing the first order, the second order showed a substantially higher price - unsure of the methods this company uses to price their rentals/purchases. Never ordering again.

Reviews (1,305)

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customer service (124)
Thumbnail of user chrism4779
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

This was my first time ordering a physical textbook, and Knetbooks made it easy. I'm grateful for the service they provide, and should I need more textbooks in the future, I'm happy to do business with them again.

Reason I chose this business:

I chose Knetbooks based on their renown and their competitive pricing.

Reason I chose this product:

It was a required material for a college course.

Quality
Thumbnail of user jacoby193
California
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

These books were very easy to order, and I had confidence in the pricing and delivery time for my order: six new books for purchase. However, when I received the products, which were paperback, and opened the box, I saw that they were not packed with care. During shipment, these books were loosely moving and were not secured with bubble wrap or filler material, causing some of the covers to be damaged with folds and bends. I am thankful for Knetbooks' affordable rental and purchasing services, but perhaps some service costs are saved in shipping shortcuts. I can understand how some rentals could be in worse condition after shipping without it being the fault of the customer.

Reason I chose this business:

Best purchasing prices for the turnaround time.

Reason I chose this product:

Trying these books out for a course I teach.

Quality
Thumbnail of user ecampuss
Erin C. – Knetbooks Rep

We have notated your account regarding this matter. Thank you for choosing Knetbooks!

Thumbnail of user abm23
California
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I wish I could review the book. That is, if I had received it. I had Knetbooks cancel not one, but two orders for this book for an alleged fraudulent payment method, which did not make sense as the payment went through. And oh, after placing the first order, the second order showed a substantially higher price - unsure of the methods this company uses to price their rentals/purchases. Never ordering again.

Customer service did all they could, which was not enough.

Reason I chose this business:

I thought pricing and process were easier. I was wrong.

Reason I chose this product:

I needed the book for a class so I didn't have an option.

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user jeria51
Utah
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

When I reached out to check on the order status and provided the information they asked for in the chat I never heard back from them. If I can get the product I would like a refund as my credit card has already been charged.

No contact from them after providing the information they requested

Reason I chose this business:

They had the product I was looking for

Reason I chose this product:

Resource for teachers

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user amairanyc2
Texas
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Im a college student and these text book prices were really stressing me out. It was extremely simple and the prices are a bargain compared to other stores and I would definitely would use this website again for future use!

Reason I chose this business:

My professor actually recommended Knetbooks and I’m extremely happy that she did!

Reason I chose this product:

I needed it for my class

Quality
Thumbnail of user chloea114
Montana
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I paid extra for expedited shipping so my book would arrive before classes started. However, the book didn't arrive until the standard shipment time so I emailed Knetbooks twice to get a refund on the shipping cost and they never responded

No response in a week

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user samuelo369
New Jersey
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Entering Freshman year of college, I was hoping I could find a pdf of this textbook. I couldn't, and maybe waited too long to order a real copy. I ordered a little too close to move in day, and was worried it wasn't going to be shipped in time for my first economics class. However, the speed of shipping blew that date out of the water, arriving only a few days after my order. Saved me a headache, that's for sure, if only the textbooks I found out I missed would ship as fast.

Reason I chose this business:

Frankly, it was just the cheapest option.

Reason I chose this product:

I needed it for college, most people don’t order a microeconomics textbook for fun.

Quality
Thumbnail of user ecampuss
Erin C. – Knetbooks Rep

Thank you for choosing Knetbooks!

Thumbnail of user natalieb1052
Pennsylvania
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I was pleasantly surprised because I thought the book I rented was going to be used but it was brand new. It came quickly and was shipped in a sturdy padded package. I was impressed, I will be renting books from here in the future for sure!

Reason I chose this business:

It was cheaper then buying the book and I could send it back as soon as I was done with it so someone else can have, instead of throwing it away.

Reason I chose this product:

Cheap, easy, fast, convenient

Quality
Thumbnail of user poojab39
California
2 reviews
0 helpful votes
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October 24th, 2024
Verified purchase
• Updated review

Placing and finding my book was easy I did have some technical difficulties but for the most part they had the best price and once my order was placed there was communication on the status of my order.

Reason I chose this product:

Recommended

Quality
My order was just canceled
October 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Free Shipping

Thumbnail of user christic61
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Quick easy and satisfying! I am not great with technology, but I found this easy to use. I was able to search for exactly what I wanted and find it at a great price. I am satisfied and would recommend to others.

Reason I chose this business:

Good selection and pricing.

Quality
Thumbnail of user michelled2577
Pennsylvania
1 review
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

It's very easy to locate the products that you need especially if you have an ISBN number. The delivery is usually pretty quick I received my package within five business days.

Reason I chose this business:

I chose kenet books because I've used the service before and I was very pleased with the pricing as well as the delivery. I also like the fact that the books were easily returnable and that you don't have to pay for the shipping to return them after you are done with your rental.

Reason I chose this product:

I chose this product because it is something that I need for my fall semester history classes.

Quality
I found the site easy to navigate and checkout was...
December 29th, 2023
Verified site experience
• Previous review

I found the site easy to navigate and checkout was just as easy!

Reason I chose this business:

I was looking for other options for text books. I'm an adult leaner and I have a son in college this year so saving on text books is a huge help! I love the rental feature!

Thumbnail of user lilyf100
California
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

I had no issues whatsoever. My book arrived right on time. The item was in perfect condition and the online code was usable and not scratched off whatsoever.

Reason I chose this business:

Affordable prices, great selection, and quick 2 day shipping.

Reason I chose this product:

I needed it for my FNP program right away!

Quality
Thumbnail of user amyb3280
Illinois
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase

Placing my order and receiving it in a timely manner was perfect for the class my daughter signed up for and the book being needed the following week. Thanks Knetbooks!

Reason I chose this business:

I went through campusbooks.com first which lead me to knetbooks.com because of the price I wanted to pay for a rental book.

Service
Quality
Thumbnail of user abigailt317
Massachusetts
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Above anything else this is extremely affordable, I saved about 200 dollars on a single textbook (crazy, I know)! Shipped quickly and the textbook is exactly what I expected. Thanks!

Quality
Thumbnail of user sarahb3705
Utah
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

This textbook was difficult to find and for a good price. Most places had used books but the condition were not good. Knetbooks had it new and for a great price! Very pleased!

Reason I chose this business:

It had what I wanted for a good price

Reason I chose this product:

I had been looking at this book for years and finally found a good price for new condition

Quality
Thumbnail of user phyllisa263
New Hampshire
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Extremely dissatisfied. Never received the boo. Ended up canceling after waiting for the book to arrive. No interaction from them regarding expected arrival date would never order from them in the future.

Reason I chose this business:

No shipping charge

Service
Quality
Thumbnail of user madisonl352
Massachusetts
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

It was quick and easy. Would rent from again. Great option for a college student who doesn't want to pay full price for a book.

Quality
Thumbnail of user oliviah718
New Hampshire
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Only received two of the three books I ordered. I hate to pay for the MLA book again. Sad it didn't come in. The other two books came in and are in PERFECT condition.

Quality
Thumbnail of user alyssaa236
Florida
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Its my first time renting a book thru Knetbooks and this definitely will not be my last. My cooy arrived in better condition than I expected!

Quality
Thumbnail of user lyshellg
Tennessee
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

I received my book in excellent condition! Shipping was fast and I am now fully prepared to study this semester!

Quality
Thumbnail of user ashineeg
South Dakota
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

This was the most affordable way to get the textbooks I was looking for, especially as a full time college student.

Reason I chose this business:

It was very affordable!

Reason I chose this product:

It was for my class

Quality
Thumbnail of user alinafet
Illinois
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The package arrived in decent fashion. It was suspicious at first, but it contained the textbook I was looking for wrapped around a rubber band.

Quality
Thumbnail of user carlosc1421
Washington
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

It was super great I got my order and it was the best thing ever because they didn't scam me and it was really cheap <3

Reason I chose this business:

Cheapest one and i love you for it

Quality
Thumbnail of user darrianw2
Idaho
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

I found the specific book I needed for a college course, and found the cheapest option here! Quick delivery, and the book was in good quality.

Reason I chose this business:

Cheapest option

Reason I chose this product:

Required for a college course

Quality
Thumbnail of user cynthiaw2341
Florida
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Ordering the book was easy. The book was shipped quickly and looked brand new. Highly recommend this service!

Quality

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From the business

Shop textbook rentals and get free shipping on every order. Use the money you saved renting textbooks to have a pizza party, fill up your gas tank or buy groceries.

Company Representative

Thumbnail of user ecampuss
Erin C.
Typically responds within 20 days

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